|
|
|
Hi,
I am currently on the Plusnet Unlimited package. However I'm looking to move to another ISP which also offers an unlimited service and static IP (for work).
I only have access to ADSL services (including ADSL Max and ADSL2+) so no FTTC and no cable. I am, however, 256 metres from my closest exchange!
I will mostly use the connection for streaming (Netflix), P2P and remote access to work servers.
Any advice or recommendations on which ISP I should go with would be much appreciated!
|
|
|
Sky. No question about it. If you're looking for unlimited, boy are they unlimited. Unrestricted speeds all day and virtually no limits on usage. It's also very cheap and I've found the support to be helpful.
Stick your number in the Sky broadband availability checker and see what they say.
Edit: I was on Plusnet Unlimited prior to switching to Sky. They switchover was easy as anything and I've seen a massive performance increase (not just basing that on speeds).
Only caution would be the static IP. Sky may do them if you ask, if you need the S. IP for definite, TalkTalk are as good just don't use their phone customer service.
Edited by deleted (Tue 02-Oct-12 13:35:16)
|
|
|
|
Thanks Xplosion.
I contacted Sky but unfortunately they refused to offer any static IP addresses. I read somewhere that this was because their packages are strictly for domestic use only - or has their stance changed?
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
Be 24 service from Xilo if you can get it. £17.50 a month, no limits and static IP included.
Edit: just remembered prices on Xilo site are ex VAT so £21/month including VAT
Edited by sjr (Tue 02-Oct-12 14:25:55)
|
|
|
|
I've been trying to contact Xilo sales for a couple of weeks now but no reply. I can't even get through to them over the phone - the number doesn't connect which is a bit worrying!
|
|
|
|
What's your reason for wanting to leave plusnet?
I ask as John Lewis unlimited may be an option which is basically plusnet but more like Extra without the 8pm to 10pm slowdown of P2P and no other protocol throttling.
Static IP is a one off 5 quid.
£18 a month.
|
|
|
|
That's strange, I'm with Xilo on Be 16 at the moment and any time I have raised a ticket the responses have always been quick.
|
|
|
In reply to a post by Anonymous:
I contacted Sky but unfortunately they refused to offer any static IP addresses. I read somewhere that this was because their packages are strictly for domestic use only - or has their stance changed?
Have a look at TalkTalk and their Plus package if you're not sure about Sky. They definitely provide static IPs, through their members' forums, manned by british staff who provide impeccable support.
|
|
|
I've just checked both numbers and they're working here just fine - sorry to hear you've had problems.
Have you tried the geographic 020 number listed on our contact page?
Matt
|
|
|
|
BT business broadband offers Static IP and Unlimited as extra options to their basic packages as well as UK suppoort and SLA's, which may be something you will need if working from home.
|
|
|
I've been trying to contact Xilo sales for a couple of weeks now but no reply. I can't even get through to them over the phone - the number doesn't connect which is a bit worrying! Which number?
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
|
I was trying their 0800 number (0800 848 8468). It never rang - just got a disconnected tone for some reason. I'll try contacting them again.
|
|
|
You're right! That # (as per their home page) doesn't work despite uno saying he tested two #s but presumably not that one.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Ah! It's not me going a bit crazy then!
I also sent another email via their contact form on the website (http://www.xilo.net/info/ask_a_question/) and to their email address: [email protected] yesterday morning but still haven't heard anything back 
|
|
|
That's very strange.
I've tested all our numbers, including the 0800, 0345, 020 and 00353 7 (Ireland) numbers and get through on all of them from two different mobiles (Vodafone and T-Mobile), a BT land line and Skype.
I'll have a look again but we're getting calls on them as normal so at a bit of a loss why you cant
Matt
|
|
|
|
Hi Matt, did you get my emails?
I've got a couple of email ID's:
2012-09-07-P340
2012-10-03-W072
|
|
|
I was trying their 0800 number (0800 848 8468). It never rang - just got a disconnected tone for some reason. I'll try contacting them again. I just tried that number. Recorded female voice, "Hello, welcome to xilo ...."
My broadband basic info/help site - www.robertos.me.uk
Domains,website and mail hosting - Tsohost. Connection - Plusnet Extra Fibre (FTTC). Sync ~ 56.0/13.9Mbps @ 600m.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
|
|
|
Just tried your 0800 848 8468 from up here and got through OK via my BT line and BT call package to the automated voice re. Xilo sales etc.
|
|
|
Found the most recent one (can't find the other from my current location as it is a while ago)..
Received at 9:37am, further updated added at 10:13am, replied from us at 10:54am.
Matt
|
|
|
Most peculiar! I still get number unobtainable; also on BT Retail Call Plan.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
|
|
|
|
 No, just the one 0800 being discussed. I know of no other #s.
However just looked others up and the 0345 & 0203 are OK from here with "Welcome to Xilo".
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Just found the reason why the 0800 does not work from some phones. 
If you Withhold Number, as I do, it does not connect!
Solution: Just prefix 1470 before 0800.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Interesting!
Will have to raise that with our 0800 provider as the number behind it works with/without withheld numbers.
Mystery possibly solved!
Matt
|
|
|
|
Matt,
Please could you check this? The only email I received was at 9:38am on the 3rd October which was an auto reply. I have checked both my email and our Symantec Cloud email security system and both show as nothing else being received from Xilo.
Thanks!
|
|
|
Funny! Cuz 0800 #s usually know the Caller ID of Withheld #s. This is published somewhere.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
|
|
Might be worth checking out the e-mail Spam folder just in case.
|
|
|
I'm checking the actual Symantec Cloud spam filter itself (which shows all emails) and there's nothing
|
|
|
Funny! Cuz 0800 #s usually know the Caller ID of Withheld #s. This is published somewhere. You're saying that withholding numbers doesn't work if you dial 0800? and this is "published somewhere"? Where??
|
|
|
If i'd remembered I'd have posted it, but Google will lead you to many discussions of it.
I do know that many times I've called straight 0800, other end has known my # w/out me giving it.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
|
Pages in this thread: 
Print Thread
