In reply to:

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We have lots of customers using plenty more than the giggage the OP is looking at using. But they're not doing it when the network is at is busiest, and they're quite happy with that arrangement where it's also not included in their usage allowances.

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Fool me once, shame on ... shame on you. It fool me. We can't get fooled again.

> Fool me once, shame on ... shame on you. It fool me. We can't get fooled again.

Understood - We've been down a difficult path in the last two years and it's taken us a long time to sort ourselves out. During that time a lot of people that we didn't want to impact were put out, and by some we will never be forgiven for the hassle they have had.

As it is, we have a couple of hundred customers who clear over 100GB a month on products that cost them less than

In reply to:

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As part of our new product launch later this month, we'll be publishing a completely honest and transparent usage allowance along with clear expectations about what people can expect to receive from our service in terms of speed and performance, and we'll pull out all the stops to make sure we deliver to those expectations.

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That is good to hear, certainly will make a change for an ISP to be completely HONEST AND CLEAR about what is and is not acceptable.
It sounds like you have learned from previous mistakes which is a good thing. I hope that quoted promise doesnt come back to haunt Plusnet in the up and coming months, with un-happy users that feel they are not getting what is promised.
Ive always maintained that any ISP should know what is and is not possible in terms of the infrastucture and equipment in general they have in place. It will be nice to see an ISP NOT promising more then they can or want to deliver to the customer

Edited by deleted (Thu 05-Apr-07 15:09:48)

You've almost made a sale, just one question.

You say a one month contract, do you genuinely mean I cancel after one month and not be charged any cancellation fees? Or is it 12 months, but you cancel after 1 month if you pay cancellation fees?

Would it be any difference if you migrate in and have your own equipment?

Cheers

If you migrate in, you can migrate in under the free 30 day trial offer. During which you can leave at any point without any penalties or cost. If you leave after the 30 days, you're free to do so, but if it is within a year, we'll just ask you to cover the

Edited by deleted (Thu 05-Apr-07 16:27:45)

As a former PLUS.NET customer, i must say that you Imartin (and plusnet) are doing a good / great job in repairing plusnets reputation on this forum...

=P even made me tempted to return to plusnet

Cheers :-)

> =P even made me tempted to return to plusnet

So, what can I do for you ;-) ?

Edited by deleted (Thu 05-Apr-07 19:13:38)

so what is free about the first month then if you have to pay for it if you leave ?

It's free if you either leave (or should I say make a request to leave) within the first 30 days, or if you don't leave within a year.

There's a good reason the clause is there - it's a shame it has to be, but it's purpose isn't to catch people out.

Ian

To be fair to the plusnet staff even if they do make a small charge for you to leave inside the first 12 months, thats better then some ISPs that would make you pay up the whole remaining 12 month contract.

Also with BTs new charges coming in and most services having a cease fee involved you can ALL expect to see most ISPs somehow recoup some of that loss.

I personally dont have an issue with it, what i would have an issue with is if Plusnet or any provider splashes the words FREE in big shiney letters and then put a tiny *, !, % or whatever sign next to it, then bury it away in tiny tiny tiny print in an obscure link, that there is a charge if you leave within 12 months....

However given the honesty thats been coming from plusnet in the past couple of posts in this thread i dont think they will do anything naughty like that with their newly revised packages. They seem they are going to be upfront about the caps etc so i would think they will be honest about any leaving charge, atleast i hope so. If they dont then to me that would not be open and honest.

I dunno about the rest of you, but id rather a company be upfront about charges, caps and other rubbish we have to live with in this day and age then hide them.

Edited by deleted (Thu 05-Apr-07 19:51:09)