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To be fair to the plusnet staff even if they do make a small charge for you to leave inside the first 12 months, thats better then some ISPs that would make you pay up the whole remaining 12 month contract.

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The

Edited by deleted (Thu 05-Apr-07 20:13:28)

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If you decide to stay past the trial, but leave within 12 months then we expect the customer to pay for the initial free month

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It isn't an initial free month then is it?

It is if you stay with us, though. It's like free hardware and activation if you stay with us for 12 months. We can't subsidise the cost of these things for customers who leave within 12 months. If we did, the prices would have to go up for everyone in order to cover the cost - and that's hardly fair is it?

What is fair, is that if you migrate in and decide to leave, you pay us back for the costs we have incurred on your behalf. (i.e. the inbound migration fee and the first month's subscription). There are no over-inflated cancellation charges, and we don't tie you into the 12-18 month contracts like other ISPs do.

seems pretty fair to me.

Taken from your website -

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We're so confident you'll love our service we'll pay for you to leave if you're not satisfied!

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I fail to see how charging someone for a so-called "free" month can be be construed as paying for them to leave if they aren't happy. You are happy to put "FREE" in great big letters but when it comes to the being open and honest you put the catch in much smaller font.

It's a 30 day free trial. The 30 day bit is quite clear, in my opinion.

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It's a 30 day free trial

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It's not free if you have to pay for it.

It's a trial, for only 30 days. We make the 30 day bit clear as I've already said. It's free in that, if you don't want to stay with us, you can leave at any point during the trial and pay absolutely nothing - it's free to leave. Additionally, if you stay with us for over 12 months then you end up paying nothing for that first month.

If you decide that we're right for you and stay past the trial, but then wish to leave within 12 months - we'll just ask you to cover the cost of the first month's subscription.

From what I can see, there is no argument to have here. It seems both clear and fair to me.

Edited by deleted (Fri 06-Apr-07 17:15:54)

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If you decide that we're right for you and stay past the trial, but then wish to leave within 12 months - we'll just ask you to cover the cost of the first month's subscription

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Which means it's not free.

It's free if you stay with them for more than twelve months.

It is a free trial because if you do not like the service you can migrate away.