20 days 3 hours 8 mins 17 secs without a single drop out. Certainly the sky broadband is not dropping. Are you far away from the router? Is your machine old? Are you using WiFi?

Edited by ukhardy07 (Thu 11-May-17 12:13:03)

In reply to a post by Zarjaz:

Those stats show that the router has been connected for many days, so are the drop outs you report wifi related then ?

Not necessarily! Uptime could be how long the router has been switched on overall, not since the last resync.

My EE router uses:

1. "Uptime" for total time router has been running.
2. "Time connected" for time current connection has been up, since last resync.

Point taken, but as a poster of the Sky Forums, I know that when the o2 users were migrated to Sky - users complained of o2 router stats displaying poor "uptimes." It turned out the uptime was resetting each time Skys DLM made any changes. They believed initially Skys network was remotely rebooting their routers in the late hours...

In this instance I am confident the uptime means connection uptime although I could of course be wrong. I am basing this judgement on the above.

Yes all our devices are connected via wifi. The router isn't in the main socket as that's in the kitchen with a built in fridge and oven right beside hence no place for a router and it's wiring (we inherited this layout) but filters are in all phone sockets

The router is the original one from O2 so it's a good few years old. Sky never offered to provide a new one when they bought O2 over, would the age of the router play a part? Do routers become out of date?
Would switching to fibre help, would this be a good idea? We only use internet for emails and catch up tv, no one in house is a gamer

Edited by deleted (Thu 11-May-17 23:07:05)

In reply to a post by allie:

The router isn't in the main socket as that's in the kitchen with a built in fridge and oven right beside hence no place for a router and it's wiring (we inherited this layout) but filters are in all phone sockets

Not ideal.

Without knowing the quality of your extension wiring I would suggest an "extension kit" i.e. a filtered faceplate with A-B terminals fitted onto the main socket (NTE5?), 100% copper twisted pair cable (2 pair cw1308 will be OK) and a dedicated adsl rj11 socket. The router can then be positioned in a convenient location as close to the master/main socket as possible, hence keeping the extension as short as possible.

What are the predicted speeds on fibre?

It is very possible the router is failing here, mine typically last around 3 years before showing issues.

I'd definitely give sky a quick call, look to move the line rental broadband calls etc all under one roof. You'll probably be able to get fibre cheaper than you are currently paying. Ask for the sky Q hub it's decent.

The stats aren't very good but Sky's DLM often gave very poor speeds to o2 routers and often times locked o2 routers on ADSL2 not 2+. So that doesn't shock me massively, it could be your setup but equally it could be the sky DLM on o2 routers.

Thanks for all the advice will try and change router connection set up. Is Sky broadband better than BT in general or is there not much in it as I need to move either phone line to Sky or broadband to BT

In reply to a post by allie:

Thanks for all the advice will try and change router connection set up. Is Sky broadband better than BT in general or is there not much in it as I need to move either phone line to Sky or broadband to BT

I have had Sky, TalkTalk and BT. Connection wise they all performed the same.

Customer service wise BT & TalkTalk are equally bad in my opinion. Sky is ahead for CS.

The only provider I have used where performance was dire, was virginmedia. I paid for 200Mbps and was unable to load netflix what-so-ever...

Anyway, between Sky and BT I would just choose whichever offers a good deal.

In your shoes I would be looking at BT Infinity 1 Unlimited and Sky Fibre Unlimited.
Do specify unlimited as both BT & Sky offer a non-unlimited fibre service which is considerably cheaper, but charges hefty fees for excess usage.

If you go here: https://www.productsandservices.bt.com/products/upgr...

Go right to the bottom, there is a yellow bar which says "login to see your personalised broadband deal" - click the See my offers. Login using your BT ID. Do you see an attractive broadband offer?

Thank u ukhardy07, will go and price current deals. I'm not good at technical stuff but is it easy to switch from Sky to BT or vice versa at end of any deal or does that usually involve new line charges (I've never understood the implications of the unbundled llu stuff) I can't get cable anyway but I thought I'd read that switching to say Talk Talk back to BT can involve new line set up is that because they are llu or I'm I completely wrong lol!