Zen zonked out?

SAT 07 Dec 2013 at 09:50

Zen email not working.

Zen hosted websites not working.

Zen's own website and support website not working.

HELP!!

Same for everyone, I assume?

Yes, I can't get to their websites.

Thanks. Seems to be major outage.

I don't know if it is working for you yet.

My ISp uses Zen, I presume it does because when i do speed tests they seem to think I am with Zen and default DNS servers are zen.


Been no problem here and have had net on all morning for music and other stuff.

Thanks.

Broadband connection itself is working, but email, hosted websites and Zen's own websites aren't working.

Example, I can't get to...
http://www.zensupport.co.uk

Something majorly wrong, it seems. Can't even contact support.

Really hit and miss here too. Sometimes pages load sometimes not. All very slow.
Only got up and running 2 days ago after almost 3 weeks of no internet due to a line card fault.
Was trying to game but 6 second ping times make that a bit pointless.

3 weeks without a connection. Ouch.

In reference to status.zensupport.co.uk/incident/1/3269:

Sat, 07/12/2013 08:07
Our Engineers are aware of an issue between Leeds and Rochdale. This is causing intermittent access issues for all DSL, Leased Line, and Hosting customers.

Thanks for that. I couldn't get to the Zen support site originally, but it now appears to have come back again. A good sign.

Yep. Thank God for Three all you can eat data and tethering.

And good to live somewhere with a mobile signal. I live out in the wilds of Dorset....can only get a mobile signal if I drive or walk three miles down the road

Edited by deleted (Sat 07-Dec-13 11:56:42)

In reply to a post by DrSteve:

Yep. Thank God for Three all you can eat data and tethering.

I know this is off topic, but I am going to look at three next year, but sim only contract. Fed up of vodafone.

It is still intermittent but good enough to see the updates at http://status.zensupport.co.uk/active/1/3269 - the latest one of which was at 11.30 with an estimated repair time of 1.5 hours.

There are quite a few people moaning on Twitter about no updates from @zeninternet which is probably a fair point.

Intermittent routing issues for me between:

7:20-8:10 approx
9:30-9:45 approx
11:00-12:00 intermittent

In reply to a post by bobcox:

It is still intermittent but good enough to see the updates at http://status.zensupport.co.uk/active/1/3269 - the latest one of which was at 11.30 with an estimated repair time of 1.5 hours.

There are quite a few people moaning on Twitter about no updates from @zeninternet which is probably a fair point.

People should use their brain and check the ISPs official website rather than relying on a trivial social media website! There is more to the WWW than facebook and twitter!

The "done thing" usually with ISPs is that they will have an @ISP account (PR/Chat/announcements) and then @ISP_Status account... I'm assuming Zen don't have a @Zen_Status account or similar therefore people should join the dots and realise the twitter account is not for status updates.

People did use their brains, but the Zen support site was down.

After that, you try Twitter.

Good point - Zen should be running their status site at a location where it cannot be affected by their own systems or even network. Twitter is still not appropriate for this type of content though.

But they are in different places btw:

STATUS.zensupport

2 9 ms 9 ms 9 ms losubs.subs.dsl5.wh-man.zen.net.uk [62.3.83.10]
3 31 ms 10 ms 9 ms no-dns-yet-62-3-86-25.zen.co.uk [62.3.86.25]
4 10 ms 10 ms 10 ms ae2-0.dr2.mbr-roch.zen.net.uk [62.3.80.54]
5 10 ms 11 ms 10 ms status01.web.zen.net.uk [212.23.8.73]

zensupport

2 9 ms 9 ms 10 ms losubs.subs.dsl5.wh-man.zen.net.uk [62.3.83.10]
3 10 ms 45 ms 9 ms no-dns-yet-62-3-86-25.zen.co.uk [62.3.86.25]
4 10 ms 10 ms 9 ms ge-2-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.49]
5 59 ms 55 ms 54 ms ae0-0.dr1.sp-roch.zen.net.uk [62.3.80.90]
6 11 ms 10 ms 10 ms ge-1-1-104.access.ar1.sp-roch.zen.net.uk [62.3.81.146]
7 21 ms 24 ms 26 ms ge-0-0-15-100.fwhosting1a.sp-roch.corp.zen.net.uk [88.98.128.20
2]
8 10 ms 11 ms 10 ms core-212-23-0-109.zen.net.uk [212.23.0.109]

Edited by Pipexer (Sat 07-Dec-13 13:27:55)

I knew something wasn't right - email loading slowly earlier on and some websites moving a little slowly.

After seeing this, I see the BQM showing a spike at around 8am. My BQM is usually flat overnight & until late morning when the computer is off.

Zen reports:
Our engineers have now resolved this problem and connectivity has been restored.

We are continuing to monitor to ensure there are no further issues.

Zen regret any inconvenience this may have caused.

Posted: Sat, 07/12/2013 12:15 by Andrew Potter

I think you were one of the lucky ones.

Here's my BQM

Probably calls for an RFO.

Yes, I think so!

That lasted for quite a while.

They were too quick to close the call off

http://status.zensupport.co.uk/active/1/3272

I got a jolt of packet loss about half an hour ago or so.

Any comment from Zen on the cause?