My speeds have dropped from 68/16 down to 1/5 with lots of packet loss.
Ouch. They must be running the network really hot then if they haven't got sufficient diversity that they can move traffic via other routes without causing that much of a drop in bandwidth.
Suppose it depends what link has been busted really....
I know that when they re-routed a lot of northern connections last year and it didn't cause this much trouble.... maybe a biggy gone down