In reply to a post by therioman:

In reply to a post by ukwiz:

You must be one of the lucky few. The status page says that they have had a fibre break in their network.

My speeds have dropped from 68/16 down to 1/5 with lots of packet loss.

Ouch. They must be running the network really hot then if they haven't got sufficient diversity that they can move traffic via other routes without causing that much of a drop in bandwidth.

Suppose it depends what link has been busted really....

I know that when they re-routed a lot of northern connections last year and it didn't cause this much trouble.... maybe a biggy gone down

http://status.zensupport.co.uk/active/5/4659

I assumed it would be London based on the amount of issues it caused.

Well the time taken to re-route 12 hours? i recon was pretty poor!! Last time they had a major problem they assured every one they would learn?

Sorry so it took 12 hours for Zen to get 'everyone' connected via another route whilst they fixed the issue???

If so then I agree that it terrible...

In reply to a post by mlmclaren:

Sorry so it took 12 hours for Zen to get 'everyone' connected via another route whilst they fixed the issue???

If so then I agree that it terrible...

To be honest, the break was at 4am, so that would have been I'd imagine 1 or 2 engineers at Zen overnight, that probably had to call people in out of hours. Managing to get people re-routed in 12 hours is pretty good if you ask me.

It took 3 days for Talk Talk to resolve a similar issue in 2014.

What I'm unsure of here is, does rerouting mean people where offline completly until re-routed or just slowed to a crawl??

If offline than I would expect this to be an automatic fix that would just mean connection reducing speed.

I was just slowed down from my usual 73 Mbps to 15 Mbps but never lost connection.

Im pretty sure the original poster of this thread summed up the problem. All the BQMs i saw had heavy packet loss so draw your own conclusions. Lucky for us the only zen connection we have is for failback and had really heavy packet loss and was unusable.

My latency is still very poor (previous was 10ms - now 25ms)

My Broadband Ping

Will a reboot restore it?

Edited by kebabselector (Tue 12-Apr-16 15:48:38)