Netflix VPN

Hi folks,

All of a sudden, with no changes to my router (which has no VPN) my Netflix account won't work as it says that I am using a VPN which I'm not.

Any ideas?

I've rebooted the Zen router to try and get a new IP address but that doesn't seem to have worked.

TIA

I'd check anti-virus (or similar) isn't proxying calls - does the agree with the router?

Sign out of Netflix on all your devices. To be sure I’d then change your Netflix password. Once done try signing into Netflix again and see if the error persists.

The IPv6 IP address shown on that page and another What's my IP page are the same but different (by one or two numbers) from the one shown in the router settings.

Is that something to be worried about?


Edit: Apparently is Apple's iCloud relay that does that so all ok.

Edited by astanden (Sun 19-Jan-25 15:28:39)

Netflix works ok on all sub user accounts on all devices it's just the primary user account that has an issue.

Has anyone borrowed your Netflix primary account login details? Friend, family etc.

No.

After a quick google, it appears it's a known current issue with Netflix which resolves after a few weeks.

Hmm that sounds odd. Did Zen update your public IP address range recently? Thinking it could be some sort of white-list issue.

Personally I’d open a ticket with Netflix to check that they don’t think you’re in another country etc. Netflix ain’t cheap. So I wouldn’t be waiting around for this to fix itself.

Using Netflix's own speed tester, it shows I have a GB IP address

https://fast.com/#

If you use the Netflix app on your phone (data via mobile network only, WiFi switched off) does it still give you the (same) error?

No.

It works ok using mobile data.

OK.

What DNS servers is your broadband router using?

Presumably you’re using DHCP to dish out addresses to your local machines. So they should inherit the DNS setting from your router - but perhaps check.

In reply to a post by astanden:

Edit: Apparently is Apple's iCloud relay that does that so all ok.

And there lies your answer. Netflix have just started locking the relay IP address.

OP hasn’t confirmed what devices they’re consuming Netflix on / are affected. So it could well be a wider issue than the list of Apple devices on their sig…say smart TVs that are running a Netflix app and connected to home broadband.

Anyhow it appears it’s only an issue when connected via their Zen broadband connection and isn’t a problem on mobile data. Furthermore Private Relay to my knowledge is used primarily for Safari data to obfuscate ones IP address and DNS record. So not sure the Private Relay theory necessarily holds water here….

In reply to a post by Pheasant:

OK.

What DNS servers is your broadband router using?

Presumably you’re using DHCP to dish out addresses to your local machines. So they should inherit the DNS setting from your router - but perhaps check.

I’m using Zen’s default DNS.

In reply to a post by Pheasant:

OP hasn’t confirmed what devices they’re consuming Netflix on / are affected. So it could well be a wider issue than the list of Apple devices on their sig…say smart TVs that are running a Netflix app and connected to home broadband.

Anyhow it appears it’s only an issue when connected via their Zen broadband connection and isn’t a problem on mobile data. Furthermore Private Relay to my knowledge is used primarily for Safari data to obfuscate ones IP address and DNS record. So not sure the Private Relay theory necessarily holds water here….

Correct, iCloud relay only affects IOS devices using Safari and so isn’t used on the Apple TV that I mainly watch Netflix on.

It is Zen’s IP that seems to be the issue.

In reply to a post by astanden:

In reply to a post by Pheasant:

OK.

What DNS servers is your broadband router using?

Presumably you’re using DHCP to dish out addresses to your local machines. So they should inherit the DNS setting from your router - but perhaps check.

I’m using Zen’s default DNS.

Fore testing purposes, are you able to change the default DNS on your router to Cloudflare 1.1.1.1 and Quad9: 9.9.9.9

Probably need to reboot the router for the change to stick and reboot your clients for them to update their IP address and DNS server records via a fresh DHCP request.

Thank you all for your replies and help.

The issue seems to have resolved itself 🤗

Nice 👍 Quite probably it was an issue affecting other Zen customers. Perhaps they were getting some heat, and spurned them into action.

Funny enough I've been having issues with Work's PC today - very slow and had trouble with connecting to teams/visual studio just didn't want to run, I think it started sometime Friday night/Saturday as it was slow Saturday evening when I wanted to check some tax stuff. It was better in afternoon - I'm now a bit suspicious ZScaler & Zen n/w weren't working well together.

Must reboot router as being sent North sometime last week with pings of 18ms not 4 or 5

In reply to a post by Kenneth:

Must reboot router as being sent North sometime last week with pings of 18ms not 4 or 5

What application do you use where an extra 13ms of latency is noticeable?

Currently nothing, but a nearly 4x increase suggests an issue in routing and/or equipment and as I was seeing lots of issues yesterday on works PC went for it. The ZScaler speed test suggests have 8 times the bandwidth available today compared to yesterday when running OK