Load Balancing moved, and moved again?

Hello,

So I take it this:

http://status.zensupport.co.uk/index.php?serviceid=5&incidentid=436

which was rescheduled to today, also got done at around 10am and not 9am given I've just seen about 30 circuits disappear at once...?

"I've just seen about 30 circuits disappear at once...?"

Mine went down whilst I was trying to work. Not happy. I got a BT IP for 15 minutes. That's usually indicative of large scale load-balancing, not platform balancing tweaks.

Zen, you are a supposedly a business-oriented ISP. Folks are starting work at 8am. You should not be starting a maintenance slot at 7am. You should get out of bed at 3am and start the slot at 4am to cause your customers the minimum of fuss.

TT

I've just had a period where it was like no connectivity was there, even though I was connected to zen. Disconnecting and reconnecting again seems to have restored things to normal, though it took a good minute to reconnect to zen.

Yep, been down for 20 minutes, since 11am.

Indeed, something which is indicative of the "all new Zen"

"Indeed, something which is indicative of the "all new Zen""

10 seconds after I'd posted I got disconnected for a second time. They're going to have to buck their ideas up. It seems they time their maintenance slots to suit them, not their customers. If this is the best service a UK ISP can manage, then I really should set up my own.

TT

I got redirected to the BT page, reconnected and all seemed fine.
However i had packetloss, so i reconnected again and still have packetloss on Gauss.

In reply to:

---

Tracing route to www.zen.co.uk [212.23.2.21]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SpeedTouch.lan [10.0.0.138]
2 50 ms * 47 ms gauss-dsl.zen.net.uk [62.3.82.18]
3 48 ms * 51 ms lotze-ge-0-0-1-1.hq.zen.net.uk [62.3.80.129]
4 50 ms 50 ms 52 ms epictetus-ge-0-0-0-11.hq.zen.net.uk [62.3.82.66]

5 66 ms 55 ms 50 ms pareto-fa0-1.hq.zen.net.uk [62.3.82.248]
6 46 ms 53 ms * www.zen.co.uk [212.23.2.21]
7 49 ms 54 ms 54 ms www.zen.co.uk [212.23.2.21]

Trace complete.

---

In reply to:

---

Tracing route to www.zen.co.uk [212.23.2.21]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SpeedTouch.lan [10.0.0.138]
2 42 ms * 44 ms gauss-dsl.zen.net.uk [62.3.82.18]
3 48 ms 49 ms 53 ms lotze-ge-0-0-1-1.hq.zen.net.uk [62.3.80.129]
4 49 ms 49 ms * epictetus-ge-0-0-0-11.hq.zen.net.uk [62.3.82.66]

5 70 ms 46 ms 45 ms pareto-fa0-1.hq.zen.net.uk [62.3.82.248]
6 49 ms * 52 ms www.zen.co.uk [212.23.2.21]

Trace complete.

---

Gonna try reconnecting again.

EDIT: Gauss seems OK now.

Edited by deleted (Wed 24-Jan-07 11:51:35)