This is what has annoyed me the most. If Zen are having contention issues that's fine, but at least admit it when we call, rather than asking me to 'disable my wireless'.

I'm calling support now, I do not know if it's contention at my exchange or with Zen.

Been on hold for 5 minutes so far...

As my speeds are above 650Kbps threshold, not much else I can do except wish it was faster!

G'Day Roger,

can you PM the details of the fault please.

As a complaint is fine, however if any of you have raised faults then please PM the details.

In reply to a post by rogermwl:

Also, why is it getting harder and harder to contact technical support? I've spent over 30 minutes on hold on two occasions recently. Are the calls related to the same issues? If so, why doesn't techsupport admit that there's speed issues in Zen's core network?

They've admitted issues in the core network I see, but like you the time to get through to Support (which i rarely had to do before) is definately getting more and more - and it seems to coincide with the shift to 21CN/up to 20 meg - since certainly all my calls bar 1 recently has been about issues post a move to 21CN.

I've added a note to the Knowledge Base article about using the BT speedtest, advising a service ID is not required.

Using the BT Speed Test

ta,
Phil.

Since yesterday (it's been OK always before) download speed have been down to a crawl, many pages (Zend's own for instance) doesn't even finish loading in the browser. I had to send this from the office since it was taking ages to do from my home connection.

Here's a screenshot of a BT Speed Test from about 8:30 this morning, definitely no summer events at that time.

This is not due to the World Cup or Wimbledon events, since it been happening all the time since yesterday.
Please do something.

I'd recommend ensuring you've done all you can to eliminate any local issues. Once you've done that, or if you've done it already, contact Support (call 0845 058 9009 or email [email protected]) with details of the speeds you're seeing and when. If you're seeing speeds as bad as that as early in the day as that then you're being affected by something else.

ta,
Phil.

Exactly the same problems as the OP here too, along with the same proposed remedy from Zen.
Since transferring to 21cn in February, my speeds have regularly been in between 14 mbps and 16,500 mbps with upload of about 0.96 kbps and at any time of day.

Within the last week, speeds have been noticeably slower. When I tested a week ago it was struggling to download at 0.5mbps for the entire day, although the upload has been consistently the same.

Every speed tester out there showed that this was all the speed that I was getting, but the BT tester, the one that supposedly counts, said the speed was just over 6 mbps and not enough to justify escalation to BT.

Spent a whole weekend doing BT tests which were all saying my speed was high and between 14 and 16 mbps. However, just by browsing you could tell that this wasn�t the case at all, as everything was just so s � l � o -w

Speeds are down to a crawl again today and it really is just appalling with a download speed of just 0.6 mbps. If things get much slower it will be faster to use dial-up, what on earth is going on?

http://www.thinkbroadband.com/speedtest/results/id/1...