I very much doubt moving isp will help, I too am with a premium price isp (fast) and get exchange congestion issues at peak times, BT deny any problems of course though, but I know neighbours who are on lower priced isps and they get terrible speeds so basically you are stuck if BT wholesale are the only service provider on your exchange.

Your best option is to move to a LLU service with zen if LLU is available on your exchange. If not you are stumped like me and many others, its stinks I know, the USO should be set much higher to stop BT getting away with this nonsense... then we have ministers promising 25mbit to 90% in 2015 *sigh*

In reply to a post by Spetznaz:

then we have ministers promising 25mbit to 90% in 2015 *sigh*

Hahahahahahahahahahaha .... hahahahahahahahahahahaha ... wahahahahahahahaha ... bwahahahahahahahahahahaha

They will charge you for 25mbit but give you 0.2mbit and blame BT

Hahahahahahahahahahahaha

So you expect them to diagnose the problem, by, what exactly? Remote telekinesis?

I know the individual I hope you get through to, and I really hope his answer is "I'm sorry, my crystal ball is a bit cloudy today".

of course they have to run a test, to determine if there is a problem. Times have moved on a bit since using chicken entrails and casting runes, and the angle of the dangle of the moon in the night sky.

A phrase James May might say comes to mind... "cock".

In reply to a post by Tox_Laximus:

In reply to a post by Spetznaz:

then we have ministers promising 25mbit to 90% in 2015 *sigh*

Hahahahahahahahahahaha .... hahahahahahahahahahahaha ... wahahahahahahahaha ... bwahahahahahahahahahahaha

They will charge you for 25mbit but give you 0.2mbit and blame BT

Hahahahahahahahahahahaha

Who do you think owns the Exchange, telephone cables under your street - the backbone of the telephone system on the country British Telecom (BT).

ISP's just "rent" space/bandwidth from BT. If BT's infrastructure can't cope with the new digital age, its not the ISP's fault.

Maybe you should try Sky broadband, they'll charge you for up to 20mbp and provide you with 56k speed and when you call they'll just say the same as any other ISP, BT is to blame. Their infrastructure cannot cope.

You need to start living in the real world and look out the window or go out once in awhile. Anyway I didn't know schools were in half term, maybe you should tell your parents they need to pay for higher internet speed, because you can't play online games with lag.

Edited by knight01 (Sun 15-May-11 22:10:21)

In reply to a post by knight01:

In reply to a post by Tox_Laximus:

In reply to a post by Spetznaz:

then we have ministers promising 25mbit to 90% in 2015 *sigh*

Hahahahahahahahahahaha .... hahahahahahahahahahahaha ... wahahahahahahahaha ... bwahahahahahahahahahahaha

They will charge you for 25mbit but give you 0.2mbit and blame BT

Hahahahahahahahahahahaha

Who do you think owns the Exchange, telephone cables under your street - the backbone of the telephone system on the country British Telecom (BT).

ISP's just "rent" space/bandwidth from BT. If BT's infrastructure can't cope with the new digital age, its not the ISP's fault.

Maybe you should try Sky broadband, they'll charge you for up to 20mbp and provide you with 56k speed and when you call they'll just say the same as any other ISP, BT is to blame. Their infrastructure cannot cope.

You need to start living in the real world and look out the window or go out once in awhile. Anyway I didn't know schools were in half term, maybe you should tell your parents they need to pay for higher internet speed, because you can't play online games with lag.

Living in the real world requires constant complaining just to get what you paid for in the first place, been there with BT and won.

Businesses in this country are good to new customers and treat loyal customers like [censored], so it makes sense to migrate say every six months to take advantage of this.

It's been about 6 months since moving to zen, I'm an old customer in their eyes now and they are now taking liberties with my bandwidth so the new customers get a good speed and stay.

Some company's even have special departments just for fobbing people off, like BT support for instance.

So next is to migrate to idnet and when idnet start taking the [censored] in six months or so I'll migrate back to zen.

In reply to a post by mixt:

But I genuinely believe they have the capacity to shape their back-haul, if they so wish, to give certain classes of BT wholesale customer traffic priority over others

Sounds like you are describing the premium service you can pay extra for on the BT network.
E.g. link.
Sounds a bit vague however on where the prioritisation takes place.

Nine minutes twenty nine seconds for zen to answer the phone, thats cheap BT tactics, keep the customer waiting and waiting so they give up?

Hello,

I've not been following this threat so can�t comment on any other points you may have raised. However, you may be interested to know that for the benefit of our customers we publish current and historical information on queue times for all our customer facing teams.

The stats allow you to see exactly how long the current call queue is and how many customers are in that queue.

http://www.zen.co.uk/contact-us/telephone-statistics...

What was that - 9 minutes to realise you had dialled the wrong number - 25 seconds to redial - 4 seconds to answer the call?

So the problem is that current technology is not growing with demand, which means too much money is going into back pockets instead of investing.

Also too many dweebs are watching iplayer, and why on earth anyone would want to steam consummating parasites when its much funnier watching them get poked with sticks?????