In reply to a post by aquilla:

May I recommend the following product:

http://business.bt.com/broadband-and-internet/intern...

Guaranteed service level agreements, high speed internet 24x7x365 or you money back and a fully managed service. Sounds perfect.

BT are banned in my threads, so no you can't, unless your treating me

In reply to a post by ajays:

Hello,

I've not been following this threat so can�t comment on any other points you may have raised. However, you may be interested to know that for the benefit of our customers we publish current and historical information on queue times for all our customer facing teams.

The stats allow you to see exactly how long the current call queue is and how many customers are in that queue.

http://www.zen.co.uk/contact-us/telephone-statistics...

You could use that information to assign more operators at busy times, did you think of that?

I think not...

You can thank me later.

It's probably time to put the troll food away.

In reply to a post by ian_c:

It's probably time to put the troll food away.

Time to lock the thread since it's not going anywhere.

Edited by Tacitus (Tue 17-May-11 09:00:26)

Hi,

The most likely cause of the issue you're seeing will be peak usage at a local (exchange) level, potentially affecting any non-LLU ISP, resulting in you experience the effects of contention. Obviously the Royal Wedding isn't a factor now, but a couple of weeks ago it will have been. The timing of that event, Zen-wise, would correspond with our network's quieter times (evenings/weekends/bank holidays, as we're predominently a business ISP), however they are consumer peaks so the exchange (BT) back haul will be more likely to experience contention.

BT have planning limits around 'acceptable' levels of contention, and unfortunately the speeds you're seeing would not be sufficient for BT to consider it time to increase capacity. We do detail the thresholds for performance on our website here:
Understanding broadband speeds

I'm sorry you believe we're deliberately taking action to somehow restrict your speeds, but I assure you that's not the case.

Kind regards,
Phil.

In reply to a post by SkyFire:

I'm sorry you believe we're deliberately taking action to somehow restrict your speeds, but I assure you that's not the case.

Kind regards,
Phil.

Why pay zen £30 for [censored] contended broadband when I can pay sky £7.50 for [censored] contended broadband.

This so called problem did not exist a month ago, you can expect to lose a lot of customers coz we are not as stupid as you think we are, zen...

Edited by deleted (Tue 17-May-11 10:30:27)

In reply to a post by Tacitus:

In reply to a post by ian_c:

It's probably time to put the troll food away.

Time to lock the thread since it's not going anywhere.

LOL, sounds like a zen employee trying to sweep this thread under a rug, how many back handers does it take to close a thread btw?

You haven't seen my house setup

Haha!

Cost? £30.... PER DAY!

In reply to a post by Tox_Laximus:

Why pay zen £30 for [censored] contended broadband when I can pay sky £7.50 for [censored] contended broadband.

Because one relies on BT's expensive network, and one relies on Sky's own cheaper network. That is quite obvious.

This so called problem did not exist a month ago, you can expect to lose a lot of customers coz we are not as stupid as you think we are, zen...

That statement is fairly ironic in itself. I doubt Zen think that at all but half your posts are only backing up what assumption you feel Zen have of yourself as a "customer"!

You don't seem to appreciate what Zen have said and whilst it may not have been there a month ago, congestion and the amount of users on an exchange or "VP" can increase as well as decrease - BT do have to move users around at exchanges when they have not correctly judged the balance on each VP.

Matt