It may be the case that BT are describing a REIN issue - so interference from somebody's electrical equipment is causing the issue in that area. We've seen a number of these cases over the years (due to faulty TVs, digital boxes, EPOS systems etc.) so it isn't outside the realms of possibility that this is the kind of issue being talked about. We've got a bit of an explanation of these issues here.
ta,
Phil.
Hi Phil
The BT engineer called again yesterday and put in another master socket v10 and on leaving it was stable at 3mb he then went on to the main cabinet and screwed up our phone line so we were getting other peoples phone calls
The engineer called me today at 7am to apologise and said all was well and i was getting a speed of 5mb and could i go on line to confirm in which i did and it stayed up till 10am before going completely off line
I am now back on line but is intermittent
The technician at zen who i have spoken to today is insisting my master socket is in some way to blame despite me telling him that BT have replaced it twice over the past month and i also have had someone come over who specialises in communication to use one of his master sockets just in case BT had got a faulty batch ?
I for the life of me cant see this as the 4 year old problem for the estate which is just madness you couldn't make it up
As for the REIN that makes much more sense as some street light don't work and by looking at some other peoples set up which in my opinion is poor then yes REIN makes sense but i doubt very much any of my electrical equipment or mains is to blame but you can never tell despite all electrical equipment in my house being of the very finest quality or was at the time of manufacture
As for tracking it down that's best left to a REIN engineer and not for me as i don't have the right equipment
I have asked technical support to make sure that Richard tang be informed so he can make direct contact with his equivalent at BT and open reach so as to get to the bottom of this long running saga
Edited by NICK_ADSL_UK (Sat 17-Mar-12 16:40:15)