In reply to a post by ajays:

As for your email, I'm not sure what has happened. The sales team typically reply quickly. Feel free to PM me your details and I'll follow up for you. Or call the Sales Team and they'll happily make the change for you.

I suspect it was because I asked a question which was not straightforward. I asked whether Zen is able to takeover an existing BB connection which uses a copper pair and not a telephone line? If so, at what cost?

I am posting the question publicly as the answer might be of some interest to others looking to switch to Zen in similar circumstances.

Hi, I assume you're referring to an MPF copper pair. If that's the case the answer is yes, but we'd also have to take over the copper pair and convert it back to a phone line.

This isn't because of a Zen policy. It's a technical requirement of the Openreach MPF product. The MPF product cannot be "shared" between providers.

But, we only charge an extra £10 /month for broadband and line rental compared to broadband alone (and the line with a 3rd party). This is a similar amount as others charge for a copper pair.

Fair enough but still no response from Zen Sales. Zen pricing is attractive but in my previous 3 years with Zen, I never achieved stats like these:

DSL active since:
128 days, 12 hours, 11 minutes

77.2D/20U. Distance 384M

If you had asked can I move from a Sky full LLU (or pick name of other MPF service) service to a Zen one suspect they'd answer quicker.

I'm happy to investigate for you. Just PM me some details, email address etc.

The team would normally give me a should if they have a query they're not sure about.

Regards,

Andrew

Post deleted by deezel

I was going to call them but after seeing rubbish speeds after 6 PM and 2 days running connection dropping even though modem has been on line 77 days and never ever switched off
netflix is buffering with single speed threads been so rubbish at times so just looking for another decent provider at the moment I'm not paying £35.40 for such a [censored] service

In reply to a post by deezel:

so just looking for another decent provider at the moment I'm not paying £35.40 for such a [censored] service

Have you ever actually been with a provider other than Zen on a FTTC. I see from your posting here you only came out from the dark ages of ADSL in Oct 2017, and your only postings since have been related to Zen. If you're doing to say you'll look for a "decent provider", you might as well tell us what you mean by "decent", because in general, all ISP are about the same in terms of quality of internet. They all use the same cable to your house, and from the cabinet to the exchange. There may be some differences due to peering and backhaul network, but the real differences, and the differences you actually pay for, is the customer support you get.

Without investigating I can't be said for certain, but I put forward the suggestion that a speed issue in the evenings is probably not related to Zen. If it's happening constantly in the evenings about the same time, that sounds like contention, and simply switching provider isn't going to make the connection better - though you may be paying less.

There are lots of topics on this Forum where people have had peak time slowdowns particularly on single threaded downloads which have been cured by changing provider.

We have recently moved our FTTC connection from a budget provider to a premium service. We are on what used to be a Market 1 exchange with no LLU presence at all so our connection to the internet spine has always been by the one route. Just before the move we had a line sync'd at 66999 and a 6dB SNR and were regularly seeing single thread download speeds of well under 10Mbps at peak times which meant that sometimes streaming was a frustrating experience. Since we have moved and are on the same copper wires and fibre connection to the internet spine our sync has gone up by 10Mbps, SNR has stabilised at just over 3dB and we haven't seen any evidence of single thread problems.

The slowdowns are probably as much to do with how much the supplier has invested in backhaul as any local contention issues. The lesson is that you get what you pay for.

Yes I've been with lots of providers but only on FTTC with Zen who used to be a very good connection with decent speeds of up to 73 Mbps
Plus nothing wrong with my gear here as I've paid a local PC guy to check it out and told me there's nothing wrong with it

I'll well aware thank you that it could be useless BT with their 100 year old copper wires and congestion

plus regarding a decent isp from what i've been reading AA isp has all the best reviews ,and your wrong about connection been the same if you change isp ,i've seen a friends connection going from [censored] to very good when he changed his provider