Single thread !!!!!

https://www.thinkbroadband.com/speedtest/15548401156...



Quality 2.58(E) is worse than average 0.25 on your ISP(A) for VDSL2/FTTC

Always used to A before , gets worse every day

Have you actually raised this with Zen�s support? What exchange are you on?

Phoned ages ago ,waste of time still as poor

Tonight is really bad ,iv'e has better speeds on the old ADSL+

https://www.thinkbroadband.com/speedtest/15550140421...

Anyway I'm leaving them just can't be bothered any more , just done a BT test here are the results

Download speed achieved during the test was - 4.08 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-70.61 Mbps .
Additional Information:
IP Profile for your line is - 70.61 Mbps

2. Upstream Test: -provides background information.

Upload Speed
12.29 Mbps

Upload speed achieved during the test was - 12.29Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
Please close the window using 'Exit' button and contact your ISP for further assistance with these results.

Zen are having a genuine issue tonight (not isolated) - I am on thier 150mb FTTP service and am currently getting 4mb down and 30mb up, first time I have experienced an issue with them on a personal level in a few years.

They have posted updates here:

https://servicealerts.zen.co.uk/active/5/5320

Have been with Zen for a while and use them with over 80 connections at work - whenever I have had to call them, they have always given great service - excluding the nationwide issue tonight, might be worth trying to send an email to support and ask for a senior technician to take a look, as there is some different things they can try to tweak your connection.

The speed issues should be resolved now, would you reboot your modem/router and retest please?

You contacted them once ages ago? How do you expect it to get resolved if you are keeping this to yourself?

In reply to a post by deezel:

Yes I've been with lots of providers but only on FTTC with Zen who used to be a very good connection with decent speeds of up to 73 Mbps

So the answer is actually "No, I've not been with anyone else on FTTC"

In reply to a post by deezel:

I'll well aware thank you that it could be useless BT with their 100 year old copper wires and congestion

plus regarding a decent isp from what i've been reading AA isp has all the best reviews ,and your wrong about connection been the same if you change isp ,i've seen a friends connection going from [censored] to very good when he changed his provider

Well, your attitude basically shows you have no appreciation for the fact this issue might not be Zen's fault. I wouldn't go changing so fast if your connection basically dropped from 70Mbps to essentially nothing. That sounds like a massive failure of something. Do you really think Zen would simply not notice that if it was something on their end of the network?.

If the speed issue is related to contention or some other physical issue, switching ISP won't change your speed significantly. In your example, if it suddenly got massively better after switching, perhaps the connection was under DLM. That would be reset when switching provider.

And even if it is Zen's fault, like everyone else is saying. If you have a problem, you need to keep following it up if it is still an issue.

Edited by Stealthbird97 (Sat 13-Apr-19 00:31:41)