In reply to a post by MCM:

How can failing to meet an estimate be considered to be mis-selling? If the problem isn't fixable cancel your contract. The DSL checker is no more than an estimate until such time as a service is provided and actual measurements made.

Because I cannot achieve anywhere near the estimate. It is impossible.
I'm not saying because they are telling me I should be getting up to 160Mbps, that I must always have 160Mbps, but my line *should* be able to achieve that (or somewhere close). That my line can ONLY achieve 100Mbps, means they should never have said I could get 160Mbps, based on my address.

This isn't the point of the post anyway and Zen said I could leave penalty free if I am significantly below the Zen estimate of 144Mbps

I don't think this is the case anyway. I'm pretty certain there's a bottleneck somewhere because my upload speed went from a solid 20Mpbs to 7.5Mbps. Something that caused that and it's most likely a simple solution that I haven't tried (or need an engineer to do).

Edited by deleted (Tue 19-Nov-19 12:39:23)

Are there any phone extension sockets in the house, whether or not they are in use? If there are some, do any have a phone (or DECT base) connected?

And if there is a phone or DECT, is it plugged straight in, or through a filter? With that master socket all phones need to be plugged into a filter, either a dangly or the phone socket of a filtered extension.

Did the previous master socket have both phone and broadband sockets?

Edited by RobertoS (Tue 19-Nov-19 12:48:14)

In reply to a post by RobertoS:

Are there any phone extension sockets in the house, whether or not they are in use? If there are some, do any have a phone (or DECT base) connected?

No Dect base.
AFAIK, there is only one phone line.

One of the tests I did with the technician was to remove the phone line cable from the splitter, so no phones were connected. That didn't do anything.

I don't think it's an interference issue or anything like that. The speed is too stable for it to suggest something like that. There is something capping my sync rate at around 100Mbps.

In reply to a post by RobertoS:

And if there is a phone or DECT, is it plugged straight in, or through a filter? With that master socket all phones need to be plugged into a filter, either a dangly or the phone socket of a filtered extension.

Did the previous master socket have both phone and broadband sockets?

Needed a splitter for the previous master socket as well.

It appears that you fail to understand the meaning of the word estimate nevertheless it would appear that there may be something amiss with your connection, etither internally or between your premises and the g-fast pod.

In reply to a post by MCM:

It appears that you fail to understand the meaning of the word estimate nevertheless it would appear that there may be something amiss with your connection, etither internally or between your premises and the g-fast pod.

I know there is something amiss with my connection. This is what I am trying to figure out. That is why I don't think that my line has a hard cap of 100Mbps and that there is something causing it to cap.

When you signed up the Zen site you may have seen an estimate

"144.0 - 160.0 Mbps
TYPICAL DOWNLOAD RANGE"

which is what they show for unlimited fibre 3, but this appears to be the same estimate for a wide range of distances from the pod, once it reaches the point where most would say G.fast won't work it changes to
78.0 - 160.0
Mbps
TYPICAL DOWNLOAD RANGE

So the real question is once entering full address and phone number what did they suggest your speed would be?

Zen Internet is signed up to the Ofcom Speeds code of practice so if the speeds do not reach the minimum speed given during the sales process you can walk away or accept a downgrade to a different product with the pricing changing to reflect that.

260m to the pod, is edging towards the limits of G.fast and as wiring does not always follow a straight line then might be longer.

In reply to a post by MrSaffron:

When you signed up the Zen site you may have seen an estimate

"144.0 - 160.0 Mbps
TYPICAL DOWNLOAD RANGE"

which is what they show for unlimited fibre 3, but this appears to be the same estimate for a wide range of distances from the pod, once it reaches the point where most would say G.fast won't work it changes to
78.0 - 160.0
Mbps
TYPICAL DOWNLOAD RANGE

So the real question is once entering full address and phone number what did they suggest your speed would be?

Zen Internet is signed up to the Ofcom Speeds code of practice so if the speeds do not reach the minimum speed given during the sales process you can walk away or accept a downgrade to a different product with the pricing changing to reflect that.

260m to the pod, is edging towards the limits of G.fast and as wiring does not always follow a straight line then might be longer.

I know the limit is around the 300m mark, so I was a bit skeptical at first at the speeds but:

The speeds I've been quoting is after putting in my address and phone number: both in the dsl line checker and on various ISP sites.
Sky - 148-149. Min 100
BT - 137-138. Min 100
EE - 145-146 Min 144.
Zen - 144-160 with a typical speed of 160 (I think that's their guarantee, but they don't explicitly state this).

All had upload speeds around the 20-25 mark.

The limit on speeds is more on the 300/50 product where my speed is limited to 184.6-289.4. My upload speed is capped at 22.9 as this is the expected speed even at the 300/50 product.
For comparison, if I were to live much closer to the cabinet (w/o phone number), my advertised estimated speed would be 297-330, typical of 330 and upload of 44.2. This is why I was comforted in thinking that the speeds advertised were what I would expect since it looked like the distance was already factored into the expected line speed. It appears that the speed restriction occurs on the 300/50 product as my line can't meet that due to the distance from the cabinet. But the 160/30 is able to be met.

Zen seem to think that something is dampening the line speed. If that isn't the case and my speed is hard capped at 100, then I'll have to downgrade. the 30% odd increase in speed isn't worth the premium. Plus the £55 wasted on the engineer installation.

Do u have any homeplug in the socket as I do remember someone posted but I can't find it as G.fast speed is affect by homeplug adaptor to the openreach modem. Get rid of that homeplug and the speed will go up in a couple of days.

I am sure someone on the forum will find a post of Homeplug affect G.fast.