In reply to a post by choppersrock:

Manchester gateway increases my latency up to 16/17ms from 5 to 6 via London. Spoke to Zen about it but they don't consider it to be a problem.

That would drive me crazy, what ever happened to 'Customer is King'

In reply to a post by dect:

In reply to a post by choppersrock:

Manchester gateway increases my latency up to 16/17ms from 5 to 6 via London. Spoke to Zen about it but they don't consider it to be a problem.

That would drive me crazy, what ever happened to 'Customer is King'

Yes it is soo annoying .

I sent them logs and info clearly showing the difference between the 2 gateway's. It was never a problem historically as I monitor my latency and have done for years. Couple of weeks ago it started changing to Manchester everytime I had to reboot following an update or power outage etc to my router. Up went the latency so I started forcing the ppoe connection until I got back to London (closer to me than Manchester).

I got a couple of email responses both starting that the latency is not a problem and won't be investigating it any further.

So minimal router reboots now till end of contract which is some time away as they clearly won't be spending any time on it.

Edited by choppersrock (Sun 14-Aug-22 10:24:56)

Its a shame they can't give customers a way of setting it via a web interface

>Automatic (default)
>London
>Manchester

But clearly they ain't interested in giving their customers the best possible experience when using their service. I would hate to have my gateway the other end of the country.

I'm on static ip anyway and London is closer so why not just set mine to London as location wise that is the closest.

Least I can work round it for the remainder of the contract. You fibre are about to go live in our area so would like to try that eventually as it's symmetrical with fixed ip for extra £5.

Edited by choppersrock (Sun 14-Aug-22 10:50:11)

In reply to a post by choppersrock:

I'm on static ip anyway and London is closer so why not just set mine to London as location wise that is the closest.

I was suggesting a solution to help everyone who wants to set their gateway not a solution for just you

In reply to a post by dect:

In reply to a post by choppersrock:

I'm on static ip anyway and London is closer so why not just set mine to London as location wise that is the closest.

I was suggesting a solution to help everyone who wants to set their gateway not a solution for just you

I get that lol

And, it's getting worse.... See latency and disconnections here I am going via a London gateway

steve@Steves-MBP ~ % traceroute 8.8.8.8
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 fritz.box (192.168.178.1) 1.305 ms 0.608 ms 0.481 ms
2 lo0-0.bng4.thn-lon.zen.net.uk (51.148.77.132) 14.196 ms 14.587 ms 18.589 ms
3 lag-14.p2.thn-lon.zen.net.uk (51.148.73.96) 13.085 ms
lag-14.p1.thn-lon.zen.net.uk (51.148.73.94) 12.277 ms
lag-14.p2.thn-lon.zen.net.uk (51.148.73.96) 12.075 ms
4 lag-1.br1.thn-lon.zen.net.uk (51.148.73.153) 51.451 ms
lag-2.br2.thn-lon.zen.net.uk (51.148.73.155) 12.389 ms 12.152 ms
5 72.14.223.28 (72.14.223.28) 13.022 ms 11.950 ms
72.14.217.190 (72.14.217.190) 12.928 ms
6 * * 74.125.242.97 (74.125.242.97) 14.479 ms
7 108.170.234.221 (108.170.234.221) 11.718 ms
dns.google (8.8.8.8) 11.435 ms
209.85.252.181 (209.85.252.181) 11.646 ms
steve@Steves-MBP ~ %

No effect on the bandwidth, but clearly something is happening behind the scenes? I am not quite so paranoid about a few milliseconds of latency as some of you seem to be, but one would at least expect it to be relatively stable, and not on a seemingly permanent upwards curve? (compared to the steady 10 or so mS I was getting constantly a week or so ago anyway...

Edited by SteveBushell999 (Mon 15-Aug-22 10:19:52)

In reply to a post by SteveBushell999:

And, it's getting worse....

No effect on the bandwidth, but clearly something is happening behind the scenes? I am not quite so paranoid about a few milliseconds of latency as some of you seem to be, but one would at least expect it to be relatively stable, and not on a seemingly permanent upwards curve? (compared to the steady 10 or so mS I was getting constantly a week or so ago anyway...

The Samknows plotter is pretty useless for showing changes in latency. It has a single plot for each day vs 100 plots per minute on the TBB BQM.

I'd recommend setting up a BQM or if you already have 1 set up then I'd recommend posting it alongside the samknows latency plotter.

You really can't tell anything at all from the samknows plotter

You really can't tell anything at all from the samknows plotter

But the disconnections still apply, and the fact that it is consistently worse latency (averaged) in any way you like than it was (70% worse) - But I take the general point nonetheless, I am more posing a question than making a statement of fact.

Have you tried the speed test command line tool for Windows. I have tried the Linux one which for me was inconsistent but the most reliable was the Windows version from the command prompt. I find server id 34948 to be very consistent on latency and overall speed.
I just used speedtest -s 34948
Might be worth a go.