Hmmm, all very interesting, and in general similar to what I see, except in one major respect.... See Here for my disconnections they are getting worse, and I am sure there is something 'wrong' FTTP shouldn't behave like that surely?

As you can see, my up and downloads are pretty stable, but there are quite lengthy and repeated disconnections that may well have had something to do with the problems (I have informed Zen of this behaviour). Sorry, but SamKnows box only on my migrated line, so can't comment on a comparison, but the BTW line seems fine.

Looks like you have some pretty massive problems with something. No, FTTP should not behave like that.

Looks like you have some pretty massive problems with something

Yes, that was my reading of the situation both 'then' and now.As the line is migrated to GEA and shows this behaviour, I am wondering if Zen (Andrew / Brandon?!) fancy switching it back with the monitor on, and seeing what happens? Seems like a sensible next step to me? I got nothing like these disconnections from day zero when this was reinstated as you can see

Maybe of interest, I have just been put back onto the original backhaul after 7 weeks of horror following a GEA migration.

Sadly, Zen have not been good at answering phone calls or emails, now I have to try to sort out their billing errors.

Not exactly what I had expected from Zen.

7 weeks of horror following a GEA migration

Oh dear! I wish I could say that your experience was an isolated case, but there seem to be a few.... I suffered for 2 1/2 months with download at a max of 100Mbps (MAX!) and multiple disconnections, sometimes only 10Mbps real world speeds (500Mbps advertised)- if you have a really huge quantity of time to waste / spare, read the history of this, but FakeJake, myself, and many others have a similar story. Mine only cured by migrating back to BTW, but Zen reinstated my original line, and migrated again back to GEA, and as you will see, it seems to have reverted to a terrible state once again. There is clearly a problem somewhere, could start diagnosing your problem, but it will probably follow a familiar path...... Does PPPOE connection to a pc work fine..... (RED HERRING! it's how the TCP stack deals with disconnections! - with a router or a PC, doesn't matter!) -- then it just gets worse...... Have you tried ... this, that, and rubbing crystals on the cables.... Whatever.... The problem is plain and obvious. Being in the NorthWest seems to be the hotspot of problems, but not just there, reports in Norfolk and elsewhere too.... Regarding Zen responses, it's been mixed, a couple of us are quieter than we perhaps might otherwise be. Good luck !

North Wales here.

Now back on Openreach AFTER 70 days.

Fingers crossed. Seems OK

In reply to a post by Rhynchelma:

Maybe of interest, I have just been put back onto the original backhaul after 7 weeks of horror following a GEA migration.

Sadly, Zen have not been good at answering phone calls or emails, now I have to try to sort out their billing errors.

Not exactly what I had expected from Zen.

Did you also have a load of guff to do with cancellation charges appear on your account? I think mine is all sorted now, took 3 or 4 phone calls though.

Ironic them sending emails (and even a snail mail letter!) about cancellation charges; if I billed them for my hours spent trying to get to the bottom of an issue of their making in migrating me I'd probably not have to pay them for the next year... I've not even asked them to credit me for the poor performance over the last 2 months.

I wonder if the GEA network is generally poor performing and just most customers either don't realise or accept the fobbing off (I got fed up of the amount of times people said over the phone to me that they wouldn't be able to do much if it was above the minimum guarantee, you can't expect full speed / you're getting great performance / etc). On the other hand these could be isolated incidences due to particular kit. But the more reports I'm seeing from different parts of the country the more I'm beginning to doubt that...

This whole issue with Zen (starting way back in March of this year) is absolutely shocking. Having track this thread from the beginning I still can't believe Zen haven't got a grip of the issue yet.

I am trying to sort the cancellation charges out - fingers crossed

I think that BT backhaul costs them money. That was mentioned when they agreed to move me back. maybe they just can't fix their own, but it's "good enough" for many/most. Or edge cases. No real idea.

But it's far from good. I really suppose I will move away as soon as I can, unless things look up.

Mind you, the grass is always greener.

Edited by Rhynchelma (Thu 08-Sep-22 00:08:42)