In reply to a post by Rhynchelma:

I think that BT backhaul costs them money.

I would certainly think so but I am surprised they raised that point as my response to that would have been, "you're only having to migrate me back because you can't sort your own backhaul". I do wonder how hard they are trying now.

In reply to a post by Rhynchelma:

the grass is always greener.

For me it is, I'm now on a well known provider with mid-range costs and no issues.

I'll give them a little longer.

I don't know why more people who have been migrated and are having issues don't leave penalty free, as Zen are breaching their own contract by giving you a significantly worse service with no notification.

My contract was terminated without charge after I raised this with them post GEA migration.

I'm now with a new provider and have no more issues.

I can only speak for myself, but I am keen to properly understand what has gone wrong, and as long as I have a working line (as well as a broken one - possibly....) then it is easier to keep my fixed IP (needed for work), and domains with Zen. I did get a LOT of grief, but the offer was made for me to terminate without penalty, I have decided to be positive and try to assist. I must say though that with people apparently continuing to be migrated, and no satisfactory explanation as to the cause of all this, I am somewhat saddened and disheartened.

You have the patience of a Saint Steve

In reply to a post by S2KIP:

I don't know why more people who have been migrated and are having issues don't leave penalty free, as Zen are breaching their own contract by giving you a significantly worse service with no notification.

My contract was terminated without charge after I raised this with them post GEA migration.

I'm now with a new provider and have no more issues.

I was certainly thinking about it. However, they offered another investigation/possible fix.

Eventually, the time that a new connection would take stopped me.

I will be keeping a close eye.

Ihave serious doubts if I will still be with them when the contact renews.

In reply to a post by Rhynchelma:

I have serious doubts if I will still be with them when the contact renews.

Same.

How many people are we actually talking about here though? I >think< reported affected have barely covered the digits on one hand so far.

In my case they agreed to migrate me back before their official month timed out. I suppose if I'd wanted to I could have hard-balled them into letting me go as I wasn't going to be migrated back within the elapsed month of the issue being logged officially, but I'm limited as to how much of my time it's worth arguing the toss over this given my connection basically works ok.

I'm probably going to be leaving once my contract is up next year; the whole indeterminism of the performance based on which particular gateway you've been connected to, the sedentary pace of dealing with the issue I've seen, the threat of a future migration back to a GEA network that might or might not be fixed at some point, are all weighing heavily against them for me.

Edited by jimbof (Fri 09-Sep-22 17:18:46)

We never really did get to the bottom of how many, I really do suspect that huge numbers are unaware as they probably put it down to their WiFi connection (only us geeks use wired I believe) I may be wrong though.... It is only a few that chat on here about it, but I doubt we'll ever know the full extent, but affected people keep crawling out of the woodwork, and I believe people continue to get migrated without anyone understanding the nature of the problem.

To be fair, 'eventually' Zen have taken my case seriously, and that seems to have happened to everyone who shouts loudly enough, not the ideal way though.

There do seem to be wider issues around service and billing, but for me it wasn't SO (!) bad.....

For now, much the same as everyone it's wait and see, I was with Zen FTTC in Norfolk for about 8 years, and never had any real reason to complain, and I believe that this is mostly a NorthWest based problem, but not actually just so.

I am about to make a change to my network so that the GEA line gets rather more use (will point my Servarr data through it, so that will be quite heavy), it will be interesting to see what that does to disconnections etc.