In reply to a post by jpm:

Don't tell them what your ONT serial number is, because they could get lazy and reply saying it matches. Ask them what they have recorded as your ONT serial and verify it yourself.

Good point. Gosh it would be tragic if in the process of swapping the original ONT they hadn’t properly passed though (their systems) the updated serial number through / or indeed Openreach their systems. Stranger things.

Just got this text from Openreach. Hopefully part of the cease and reprovide process. Does the message indicate that the reprovide will be initiated on the 12/12/2022, or more likely, that the cease will occur on that date?

Hi, this is Openreach on behalf of your Service Provider. They’ve instructed us that there are changes to your FTTP service planned for 12-DEC-2022. If you are moving out of the property, please ensure you leave the ONT and power cable behind as they will not work in your new property. Your ONT is the Openreach box which sits with your router and connects to the fibre cable where it enters the property. To see what an ONT looks like, please visit the Openreach website: Help - phone and broadband problems https://www.openreach.com/help-and-support/problems-...

P.S. If Zen doesn’t fix my FTTP by the latter part of next week, I’m going to insist on cancelling my contract and going with someone else.

Edited by kam67 (Sun 11-Dec-22 14:53:34)

Yes.

The fact that Openreach is asking me to leave the ONT behind in case I’m moving strongly suggests that the 12th is the cease date.

Edited by kam67 (Sun 11-Dec-22 16:04:01)

Zen obviously want it sorted out quickly in order to reduce their overall costs - good luck.

And hopefully to salvage their reputation! I’ve so far held off posting a Trustpilot review. Or is that delusions of grandeur (to think they care about my opinion, I mean)?

P.S. Thank you for the good wishes.

In reply to a post by aquiss:

In reply to a post by jpm:

No, he said you can't take over an existing service quickly. This is a new ONT and new fibre.

I ruled this option out, due to lead time, especially as I'm aware of the OP back story from speaking to them.

Lead times in most parts of the UK for a new ONT/Install, is circa 6-7 weeks currently.

Only now noticed your response, Martin. Appreciate your input.

So a new ONT install is possible but likely to involve lengthy delays. It’s good to know it’s there as an option of last resorts/forced measures, in any case.
It does seem odd that a new ONT should take that long, though! Having said it took longer than 3 weeks to get my original slot with Zen.

Edited by kam67 (Sun 11-Dec-22 18:16:12)

Correct. It’s OR notifying you of the start of the process.

It's engineer availability, the glory days of leased lines going in within 10 days of the order (if there was already fibre in place) are gone. Most of our mid-November bookings ended up with January install dates.

That’s a shame.