Full fibre (FTTP) availability

I've just check the Openreach fibre checker site if FTTP is available in my address.

And the search results states "Available to order now - Full Fibre Broadband, Up to 1600 Mbps download speed and Up to 115 Mbps upload speed"

If I check on the Zen broadband checker, they only offer Unlimited Fibre 2 (Which I'm already on, inc. digital voice) or I can fill a form to be notified when Full Fibre is available.

Why am I not able to see full fibre on the Zen site.

Edited by knight01 (Sun 23-Aug-26 22:24:51)

I suggest that your ring Zen and ask them.

The usual explanation is a database update delay; typical when FTTP has only recently become available at the property.

It can take a little while for the updates to propagate along to the various provider databases.

Call them as noted.

Agree; I saw Openreach working on fibres in the street. It was a few days before the OR site showed available, and a good few more before my provider (PlusNet) offered me a FTTC > FTTP "upgrade"

That's probably it, the address will probably take time to update on the Zen side.

In the meantime (until my address is updated on Zen side), I'll have to figure out where to have the ONT installed, may have to ask Zen if it's possible to run the fibre outdoors along the wall to first floor to my Fritzbox. I don't have a power socket near my front door.

My Openreach fibre cable runs round the side of my bungalow below the back door, goes through the soffit into the attic and ends at the ONT which is close to my router.

You might have a problem if the installer would have to drill a hole for the fibre cable more than 5 foot above ground level.

Should always check here first: https://www.broadbandchecker.btwholesale.com/#/ADSL/...

If it was saying FTTP is available, you can order it.

That only shows availability for providers using BT Wholesale, not using other or their own backhaul networks. It is quite possible for BT Wholesale to have Cablelink connections between their backhaul and the headend equipment serving customer premises installed before or after other providers. Availability may appear at different times (usually over the course of a few days) when using checkers on BT/EE/Plusnet (who use BT Wholesale) or Sky, TalkTalk and Zen who all have their own backhaul.

In reply to a post by knight01:

... may have to ask Zen if it's possible to run the fibre outdoors along the wall to first floor to my Fritzbox. I don't have a power socket near my front door.

As per Michael's post they typically won't like doing any through wall penetrations, working at height, so have some alternative cable routes / positions for the ONT in mind.

I think Zen use BT Wholesale for some exchanges. When FTTP arrived in our village it appeared on Zen's web site at about the same time as the OpenReach site was updated. When I ordered through Zen, BT Wholesale rejected the order because their database did not show FTTP as being available. We all went round in circles until I complained to Openreach - everyone continued to blame everyone else, but my order did then goo though.