unbiased, can you just go thorugh what does and doesn't work again. Also can you provide some info on the bounce.

From what I have read you can send emails through PN fine but when you reply to them they bounce. Is this correct? I am wondering if the bounce is being caused by Hotmail or PN. The bounce message should cover this. Also how are you accessing your Hotmail account? If it is POP then is the Hotmail reply server set to theirs or PN?

gonna be a day or two before i can get back to this as my isp has decided to stop supplying me 2 days before migration. not due til thurs and cut off today from them, and yep i have ntified offcom about this as as far as i understood they arent allowed to do this

Have you tried putting your PN details in your router/modem as the migration may have occurred early? If you can't log in try phoning PN to see if they can activate your account early.

Just a thought after reading this bit...If you were trying to send using the PN smtp server then this would fail with a relaying not allowed bounce as you need to be connected to a PN connection to send through its servers.

As for having no connection, I have read a few reports recently where BT have completed the migration early, so it is going to be worth giving your PN credentials a try. There is also a PN test username and password ([email protected] I think). If using this works it would confirm whether the BT side is working and your authentication request is being routed to PN rather than your old IP.

thanks for help both of you, checked with plusnet, account is due to be migrated on 29th, so will have to go cold turkey for a day or two, gulp

on a plus side offcom said they are investigating into supanet's decision to disconnect me as this violates the offcom reg's, will be happy to give some grief to them after all problems they have caused me before

Hi Unbiased,

I've had a look and the order is still due for the 29th and hasn't completed yet so I've not activated the account. I'm not sure why supanet would have cut you off, they haven't placed a cease on the line because that would have knocked out the migration order.

Hope you manage to get somewhere with ofcom, I'll keep an eye on your order and let you know as soon as it completes but to be honest I would be surprised if it did complete early.

Sorry about the hassle, hope that helps,

Matt would it be worth unbiased trying the PN BT test login just in case BT have completed early and failed to do the paperwork (well hit the right keys on the computer)?

It never hurts to try these things!

Ian

thanks for help guys, will try it tonight that bt login, glad the cutoff hasnt affected migration, thats the thing i was most worried about, as it offcom said it could cause hassle with the switchover, my only internet fix is at work at mo, albeit very briefly, i even had to talk to my wife last night becasue of no connection

> i even had to talk to my wife last night becasue of no connection

Believe me it can get a lot lot worse.

When I had some downtime I had to listen to mine,......... just shows how desperate it can make you.