email help please

hello, well ive got my mac code from supanet today and filled out all details to join plusnet now so hopefully a week or so and will be on a reasonable nighttime gaming speed, one thing though and ive tried to read all guides and i cant see an answer,it said the email address is active already but when i try to log into email i get this message

ERROR: Connection dropped by IMAP server

also cant find where to change account name to username+mailbox so windows mail can access it

not overly important as i use hotmail alot, but i like to have a backup email address

Hi unviased,

Welcome to PlusNet

Can I ask if you are using an email client or whether that is using webmail?

Also if you could let me know a ticket number on your account, I'll be able to have a look for you.

when i get the imap error its on the plusnet website,from the email link at top of page, i am right in thinking that name = my username, yes and not the mailbox name, although tried that and said it didnt recognise it anyway, the webmail program cant seem to access the plusnet email server at all, keeps asking me for a username and password even though its right, from connection help it said you have to change the account name to username+mailbox, but i cant find option to do that, as for a ticket how do i get one
just raised my first ticket woo hoo, number ID: 23452301 , hope thats right and helps

Hi there,

I think I've fixed this now for you.

Can you try again for me?

hey thats quick work, login fine now thanks alot
outlook express works and the plusnet site,
gonna get a bit emotional now as have never had any sort of help from my old isp supanet in about 2 yrs and its nice to have it within about 15 mins from yourselves, excuse me, gotta go dry my eyes

(dont suppose you can make the migration happen as quick can you)

I'm afraid that my powers fall short of miracles

The migration will take 5 working days once we've placed an order on your behalf.

fair enough, thanks again for help

I certainly think having staff posting on this forum is a big plus for PN.
It's always good to see a problem sorted out so quickly.
Hope you don't need their help too often.

certainly is David... how do AOL compare these days ..... lol

You troll me even when I make a "pro" PlusNet comment.