Plusnet FTTC

I see Plusnet have announced their FTTC plans

https://www.plus.net/fibre/?P36=106312

Any PlusNet staff like to comment on how an FTTC to FTTC migration would work. Obviously no need for a BT home visit ?

Edited by broadbandjockey (Tue 29-Mar-11 19:32:16)

I'm noticing there's no mention of it being unlimited overnight.. I wonder what incentive their customers will have to move heavy usage to the wee small hours?

The implication in the FAQs is that it is a speed boost a bit like TalkTalk used to have as an option. So you still have Value or Extra, with the unlimited overnight, and add the Fibre.

5. Who can get it?
If you're a new Plusnet Value or Extra customer
Once Plusnet Fibre is available (and if you can get it in your area) you'll be able to add it to your service when you sign up.

If you're already a Plusnet customer
Once Plusnet Fibre is available (and if you can get it in your area) you'll be able to upgrade to a fibre broadband connection through our Product Change tool.

7. What does it cost?
If you're a new customer
You can buy Plusnet Fibre from £16.49 a month.

If you're already a Plusnet Value or Extra customer
You can add Plusnet Fibre to your current package from just £10 extra a month. If you're on an older package you can change to either Plusnet Value or Extra and then add Plusnet Fibre (if it's available in your area).

That what John Hunt thinks too. Though he could be wrong I expect he is taking it from a Press Release like his quote.

True, but I'm surprised that they haven't explicitly said- "oh and it's still unlimited overnight, naturally" would have been easy to add. Its omission made me wonder!

In reply to a post by broadbandjockey:

Obviously no need for a BT home visit ?

You'll still need an Openreach visit to do the initial installation as, unlike ADSL, FTTC isn't a self install product.

In reply to a post by nadger:

In reply to a post by broadbandjockey:

Obviously no need for a BT home visit ?

You'll still need an Openreach visit to do the initial installation as, unlike ADSL, FTTC isn't a self install product.

[cough]
How about re-reading the opening post ?

Sorry, thought it was a typo as seemed rather early to be talking about migration

Guess I should have read OP's profile

Edited by deleted (Wed 30-Mar-11 10:57:21)

I rather think what is more important is the traffic management. No good having super high speed connection if they are throttled to death as they are now.

Can't see any mention of the upload speed either, or have I missed something?

Seeing as I am already on the FTTC trial, what are the chances of me getting the 120GB limit as opposed to the 60GB I currently have?

I think you'll find that all trialists can continue with their current product, at no extra cost, but that moving product would mean paying the full price for the new product.

In reply to a post by billford:

Can't see any mention of the upload speed either, or have I missed something?

This is something I want to know too, can't find it on their forums or FAQ. Also whether static IP options are, or will become, available.

What are the usage limits for Pro + fibre ?

In reply to a post by mikej:

What are the usage limits for Pro + fibre ?

See link in first post - 120GB.

Edit: Sorry, that's Extra, not Pro, as I understand it you have to change to Value or Extra to get Fibre if you're on anything else.

Edited by kasg (Thu 31-Mar-11 18:22:53)

In reply to a post by kasg:

as I understand it you have to change to Value or Extra to get Fibre if you're on anything else.

Pro is more expensive than Extra (in my market area at least) - why would they want me to downgrade to Extra in order to get fibre ?

The FTTC package for Pro users has yet to be announced.

http://community.plus.net/forum/index.php/topic,9471...

There still seems to be a remarkable coyness about the upload speed

The coyness would seem to suggest 2 Mb/s which renders those products unsuitable for me, and I am a current Plusnet customer.

I'd like to see the Extra with 10 Mb/s upload. I am really curious what they do to make the Pro package tempting, if they just remove traffic management, it make me very suspicious just how much traffic management will be in the Value and Extra options. If they have less data allowance than Extra, that seems at odds with FTTCs capabilities.

I'm not sure the packages will be competative versus BT, in which case why keep Plusnet separate from BT ?

I hope they can produce something good.

But aren't the trials at 10Mbps upload?

There was a thread about it recently.

I would have thought Value would have 2Mbps and Extra 10Mbps. Pro, qui sa?

In reply to a post by RobertoS:

But aren't the trials at 10Mbps upload?

The trials were, but part of the function of a trial is to see what's sustainable/profitable and what isn't...

In reply to a post by cja:

If they have less data allowance than Extra, that seems at odds with FTTCs capabilities

Could you explain that please.

I'm on PAYG which is same priorities as Pro with a 15GB allowance which I never get near in spite of having a SamKnows box which uses a fair bit. I'd like to see higher speeds (particularly upload) but 30GB would be way over my needs. I'm sure there are many others who would like the speed, but don't downloads loads of music and films etc.

Hi guys,

Apologies for the lack of a response on this thread, things have been a bit hectic these last few days!

Here's some answers to the questions that have been asked:

In reply to a post by blueacid:

I'm noticing there's no mention of it being unlimited overnight.. I wonder what incentive their customers will have to move heavy usage to the wee small hours?

Overnight usage (between Midnight-8.00am) is still not counted towards your allowance.

In reply to a post by GeorgeLloyd:

I rather think what is more important is the traffic management. No good having super high speed connection if they are throttled to death as they are now.

There will be rate limits in place (like those we currently have in place), however they will be relaxed for customers opting for Fibre

BTW, there /will/ be options for those who are adverse to the rate limiting. You'll need to watch this space for further details regarding that...

In reply to a post by mikej:

What are the usage limits for Pro + fibre ?

As above.

In reply to a post by billford:

Can't see any mention of the upload speed either, or have I missed something?

It will be 2Mb/s across the board at launch. Trialists will retain whatever upload speeds they're receiving at the moment.

In reply to a post by cja:

The coyness would seem to suggest 2 Mb/s which renders those products unsuitable for me, and I am a current Plusnet customer.

We haven't ruled out a 10Mb/s upload option, but it's not something we're planning to make available for launch on the 19th.

In reply to a post by ConorMK:

Seeing as I am already on the FTTC trial, what are the chances of me getting the 120GB limit as opposed to the 60GB I currently have?

AUIU, we'll automatically move those who are paying to take part in the trial. If you're not paying for the privilege then you're welcome to move across but you'll have to pay the increased subscription costs.

In reply to a post by RobertoS:

I would have thought Value would have 2Mbps and Extra 10Mbps. Pro, qui sa?

One thing you have to bear in mind here are the increased wholesale rental costs associated the the 10Mb/s upload option. There's also a significant cost involved to regrade a customer's circuit between the two variants.

Hope that lot helps clear a few things up.

We're working on an FAQ for launch that will be more in depth, so by all means keep the questions coming...

Edited by deleted (Fri 01-Apr-11 10:51:17)

In reply to a post by bpullen:

In reply to a post by cja:

The coyness would seem to suggest 2 Mb/s which renders those products unsuitable for me, and I am a current Plusnet customer.

We haven't ruled out a 10Mb/s upload option, but it's not something we're planning to make available for launch on the 19th.

In reply to a post by billford:

Can't see any mention of the upload speed either, or have I missed something?

It will be 2Mb/s across the board at launch. Trialists will retain whatever upload speeds they're receiving at the moment.

In reply to a post by ConorMK:

We're working on an FAQ for launch that will be more in depth, so by all means keep the questions coming...

Thanks Bob, no more questions from me.

In reply to a post by bpullen:

We're working on an FAQ for launch that will be more in depth, so by all means keep the questions coming...

Another first for Plusnet in the world of ISPs?

FAQs which actually are frequently asked questions, not imaginary ones framed by a marketing department to handle simple ones and give obfuscatory answers to awkward ones?

In reply to a post by bpullen:

We're working on an FAQ for launch that will be more in depth, so by all means keep the questions coming...

What other add-on features will the fibre packages have? Such as domains, webspace, e-mail accounts etc. Anything new?

Would you consider charging an extra amount per month for a 10mbit upload?

Will there be any way at all to obtain a 12 month contract?

In reply to a post by bpullen:

In reply to a post by ConorMK:

Seeing as I am already on the FTTC trial, what are the chances of me getting the 120GB limit as opposed to the 60GB I currently have?

AUIU, we'll automatically move those who are paying to take part in the trial. If you're not paying for the privilege then you're welcome to move across but you'll have to pay the increased subscription costs.

Well seeing as I am already (somehow) paying more for the 60GB than the 120, I would hope not to have to pay any more!

Ok here is my thinking.

If you look at http://www.kitz.co.uk/isp/plusnet_shaping.htm the traffic shaping doesn't effect media streaming.

I believe once the local loop moves from an average of 4 Mb/s to say 24 Mb/s with FTTC, then streaming explodes. You can't traffic manage a media stream down to a few K/s (you could P2P), so traffic management is much less effective and I think that will be the big growth area for FTTC. Couple this to YouView, Internet PVRs and TVs, and you have a vastly different challenge.

What will buyers want... they want it to work with streaming, its fast enough or it doesn't work and faster doesn't help (a lot) and then need enough of a data allowance. I think the data allowance be the more important buying criteria than traffic management for most, far more so than the current model.

Therefore Pro having less data allowance but improved traffic management, doesn't see to be a winner.

But ultimately I think the ISPs will need to re-design their traffic management, cost models and packages as I believe we will see a massive shift in usage patterns thanks to the TVs, etc and the faster local loop.

I'm on an older package too, but I do want the streaming and media, but not P2P and like you the upload is also key. BT's product looks better in every respect, unless Plusnet have something more to give.

I wish you hadn't said that - I have managed to get my IP profile up to 4Mbps and watching BBC iPlayer HD maxes it out -1.8GB per hour (my entire usage allowance in just over 5 hours as I am on Value)

Can you use the iplayer downloader? Set it going at midnight then enjoy stuff tomorrow?

I can but just imagine if my better half starts watching catchup on HD instead of normal

In reply to a post by cja:

Therefore Pro having less data allowance but improved traffic management, doesn't see to be a winner.

PlusNet have only said "Watch this space" with reference to a Pro package, but from the snippets I've seen, it seems it is going to be treated as an add-on to an existing package in some way.

Now, one of the problems I have is that there is no longer one simple, plain answer. Home DSL installations are now getting multiple users in the family, with different needs. Some want to work, with "Pro" or "Business"-type profiles during the day, with kids who want "Value"-type profiles in the afternoon, and then may want to do some "Gaming"-type activities. Add in some TV-Streaming in the evening, and P2P a linux distribution overnight.

That means that, if you want to pay to add "Pro" capabilities to your line, you might not want to do it for all of your traffic, all of the time.

The best car for local commuting or going out in the evening is different from that for supermarket shopping or the school run; that for motorway commuting; that for a fortnight's holiday; and that for a quick trip "a deux" to ones villa in Nice.

Once your kids can drive, one or even two cars don't seem to be sufficient anyway. So multiple lines? A lot cheaper than additional cars.

Mind you for the £130 for a new line plus £10 a month line rental then (give or take) £6 minimum for a second broadband connection...

...if people instead added £16/mo to the budget for their existing broadband, they could quickly find themselves on a separate ISP with higher traffic allowances.

In reply to a post by camieabz:

In reply to a post by bpullen:

We're working on an FAQ for launch that will be more in depth, so by all means keep the questions coming...

What other add-on features will the fibre packages have? Such as domains, webspace, e-mail accounts etc. Anything new?

The 'value added extras' will be the same as they are for the current range of 'family' products. Existing customers moving to the new packages will retain most of the features they have access to though, even if they're not provided by default on the new offerings. This is how things work for the current products too.

In reply to a post by blueacid:

Would you consider charging an extra amount per month for a 10mbit upload?

It's too early for me to answer that question. We haven't developed any system functionality that caters for this, so I'd be surprised if it's something that's available for launch.

In reply to a post by blueacid:

Will there be any way at all to obtain a 12 month contract?

No, because we're contracted to 18 months at a wholesale level.

In reply to a post by ConorMK:

Well seeing as I am already (somehow) paying more for the 60GB than the 120, I would hope not to have to pay any more!

Is that to do with your market locality?

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

In reply to a post by bpullen:

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

I heard you the first time.


How does one go about getting fibre in their exchange then? (Half in fun, and whole in earnest).

In reply to a post by camieabz:

How does one go about getting fibre in their exchange then?

Link

Not entirely in fun

In reply to a post by ConorMK:

Well seeing as I am already (somehow) paying more for the 60GB than the 120, I would hope not to have to pay any more!

Is that to do with your market locality?

I am in a Market 3 area. Initially when fibre was available on my line I wanted to migrate away as i didn't know i could get on the trial. I have been with PlusNet since July 2003 and I was offered a discount on the Extra package to entice me to stay. So im paying £10.40 for the extra package and £12.00 for the fibre. So this brings it more that the 120GB package that you are bringing live.

Would seem reasonable, as you're paying to be on the beta trial, that you just get transferred to the new Extra FTTC at £21.49 per month when it's available.

Remember that we were due a price increase on Value & Extra, this month, as we had price fixed 12 months ago.

How much of an increase? If it's too much I might yet move else where

I think Extra was introduced alongside the price increases that came into force last April so never had users on a lower price which is due to increase to the current price this month.

The current price is shown on the website - £11.49 in Market 3.

I assume any change doesn't apply to anyone on an "offer" price.

Edited by deleted (Mon 04-Apr-11 00:37:41)

You could well be right as I'm on Value and that was fixed at £5.99 for 12 months - not so familiar with Extra.

I was basing my post on ConorMK saying that he was paying £10.40 for Extra + £12 for fibre and that this is more than £21.49 quoted for Fibre Extra.

His £10.40 (probably £10.49) would indicate a fixed lower price.

In reply to a post by ConorMK:

I'm paying £10.40 for the extra package and £12.00 for the fibre. So this brings it more that the 120GB package that you are bringing live.

You will automatically have the fibre part of the product reduced to £10 after the launch.

Jojo

I spoke to the Customer options team and discussed the options. I could move to teh 120GB package and pay 20.40 a month but be on an 18 month contract. Currently I am on a monthly contract and would not want to move to 18 months.

You will automatically have the fibre part of the product reduced to £10 after the launch.

So this would bring my price down to £20.40 a month and my allowance would stay at 60GB?

In reply to a post by ConorMK:

So this would bring my price down to £20.40 a month and my allowance would stay at 60GB?

Yes, that's right.

Jojo

Chancing my arm here, any chnace of getting the 120 without having to take a new contract since im paying almost the same anyway?

Unfortunately no as there is a fixed cost for enabling FTTC and the contract with BTw is, I believe, 12 months

I'm guessing he's already enabled though..

Hi Conor,

Unless you're thinking of leaving I don't see the difference in having a contract or not as the price would be the same.

Jojo

In reply to a post by jpilson:

Hi Conor,

Unless you're thinking of leaving I don't see the difference in having a contract or not as the price would be the same.

Jojo

If the price is still the same then not having a contract of X months is shirley the way to go

Ok, let's look at it another way...

As a trialist Conor doesn't have to have a contract. New customers do. Even though he'll pay the same as a new customer per month he doesn't have to have the contract; a distinct advantage! I'm afraid it's a case of you can't have your cake and eat it.

Jojo

Hi Jojo

The difference is 60GB or 120GB a month. Since im paying the same on either could i not have the same bandwith?

The reason i want to stick with a monthly package is that there maybe a few life changes ahead and i dont want to get tied down to a set period.

He's obviously on the beta trial that people paid £12 per month to join when the free trial ended.

All the FTTC suppliers, that I've seen, are doing 18 month contracts as, it seems, ISPs have to have an 18 month contract with BT.

Plusnet are giving all trialists the choice of staying on their existing product, with monthly contract, for as long as they like or switching to new contract, with the benefits, on an 18 month contract.

ConorMK's situation is slightly different in that he's paid to be on the beta trial so he's paying slightly more than the new contract price. Hence his query.

In reply to a post by nadger:

All the FTTC suppliers, that I've seen, are doing 18 month contracts as, it seems, ISPs have to have an 18 month contract with BT.

AAISP, ADSL24, Aquiss, Eclipse, Fast, IDNet, Vispa, Vivaciti, WebTapestry and Zen all offer 12 month contracts.

I guess that monthly price could be a factor in contract length.

Looking, for example, at Zen who, as you rightly say, offer a 12 month FTTC contract the cheapest monthly deal is quoted as £30 ( ex VAT) or £36 per month. The activation fee is also higher.

In reply to a post by nadger:

I guess that monthly price could be a factor in contract length.

Possibly.

The only ones I could find that weren't 12 months were BT, Plusnet and TalkTalk at 18 months with Timico at 24 months.

The first three are definitely at the cheap end of the market, but Timico is expensive!

In reply to a post by camieabz:

In reply to a post by bpullen:

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

In reply to a post by blueacid:

Mind you for the £130 for a new line...

£130?! Our new line installations cost £49.99.

I heard you the first time.

Oops!

In reply to a post by ConorMK:

In reply to a post by ConorMK:

Well seeing as I am already (somehow) paying more for the 60GB than the 120, I would hope not to have to pay any more!

Is that to do with your market locality?

I am in a Market 3 area. Initially when fibre was available on my line I wanted to migrate away as i didn't know i could get on the trial. I have been with PlusNet since July 2003 and I was offered a discount on the Extra package to entice me to stay. So im paying £10.40 for the extra package and £12.00 for the fibre. So this brings it more that the 120GB package that you are bringing live.

That will be sorted when the official products launch. We'll move you to the new variant, reduce the fibre surcharge to £10 and increase your usage. Retaining your retention discount might require a bit of manual tweaking though.

In reply to a post by ConorMK:

I spoke to the Customer options team and discussed the options. I could move to teh 120GB package and pay 20.40 a month but be on an 18 month contract. Currently I am on a monthly contract and would not want to move to 18 months.

As above, I'm not convinced this is the case to be honest! I'll seek clarification and provide a definitive response tomorrow though. We were planning on automatically moving people in your position to the new products, and I very much doubt that in doing so we can impose an 18 month contract on you without any prior consent! Can you PM me your username or a ticket reference from your account so that I can follow this up please?

I'll catch up with Joanne too to make sure we're all singing from the same hymn sheet.

Rgds,

PM sent as requested.

Thanks Conor,

To clarify...

In reply to a post by bpullen:

In reply to a post by ConorMK:

I spoke to the Customer options team and discussed the options. I could move to teh 120GB package and pay 20.40 a month but be on an 18 month contract. Currently I am on a monthly contract and would not want to move to 18 months.

As above, I'm not convinced this is the case to be honest! I'll seek clarification and provide a definitive response tomorrow though. We were planning on automatically moving people in your position to the new products, and I very much doubt that in doing so we can impose an 18 month contract on you without any prior consent! Can you PM me your username or a ticket reference from your account so that I can follow this up please?

You *would not* be expected to enter an 18 month contract. In fact you don't need to do anything, as we'll automatically increase your usage anyway (whist retaining your current discount). this should take place on your next billing date after the new products launch on the 19th.

Hi Bob,

Thanks for confirming that.

Just got my first BT Infinity mailshot, the day before the Plusnet launch!

I can only dream

Edited by epyon (Mon 18-Apr-11 19:36:54)

See the website is down this evening.

Updating it for their new packages?

Yep

http://usertools.plus.net/status/archive/1303129154.htm

I'm assuming it is still a work in progress as the only one of the links under Fibre Explained section on this page actually works. The window dims but nothing appears.

If you right click it and select open in a new window then the image appears.

In reply to a post by ConorMK:

I'm assuming it is still a work in progress as the only one of the links under Fibre Explained section on this page actually works. The window dims but nothing appears.

They all work for me?

In reply to a post by bpullen:

In reply to a post by ConorMK:

I'm assuming it is still a work in progress as the only one of the links under Fibre Explained section on this page actually works. The window dims but nothing appears.

They all work for me?

Your FAQ doesn't state anywhere what the upstream of the new products is, and neither do any of the product description pages. Was this an oversight?

I realise you've stated it in this forum, but I would think this is important information to new customers too

Nm, all working once I did a Ctrl F5.

In reply to a post by dustofnations:

Your FAQ doesn't state anywhere what the upstream of the new products is, and neither do any of the product description pages. Was this an oversight?

It's mentioned in the FAQ here:

http://community.plus.net/fibre_launch_faq/#4

http://community.plus.net/fibre_launch_faq/#5

http://community.plus.net/fibre_launch_faq/#6

In reply to a post by chrisparr:

In reply to a post by dustofnations:

Your FAQ doesn't state anywhere what the upstream of the new products is, and neither do any of the product description pages. Was this an oversight?

It's mentioned in the FAQ here:

http://community.plus.net/fibre_launch_faq/#4

http://community.plus.net/fibre_launch_faq/#5

http://community.plus.net/fibre_launch_faq/#6

I was referring to the FAQ linked from the product description page

https://www.plus.net/fibre/

"Read Fibre FAQs" https://www.plus.net/residential/faqs.shtml

The PUG FAQ is not linked to, or referred to, on either of those pages. Maybe you could add such a link?

Btw, any information regarding the 10Mbps upstream and static IP offerings? Probably too early .

Edited by deleted (Tue 19-Apr-11 18:54:14)

In reply to a post by dustofnations:

The PUG FAQ

Is there such a thing? All the links in their article point to the Community website or the main Plusnet website.

In reply to a post by jelv:

In reply to a post by dustofnations:

The PUG FAQ

Is there such a thing? All the links in their article point to the Community website or the main Plusnet website.

Oh I'm mistaken about who operates it. I thought it was PUG that did the Community site. Point still stands though I think, from the product description pages the FAQ and descriptions of the product make no mention of the upload speed offered with the product .

Hmmm, that does seem a little tricky to find!

From the our website navigate to the fibre pages, click the hyperlink for the fibre FAQ and then under question 8 you'll find:

8. Is traffic managed?

Like all our broadband services, Plusnet Fibre traffic is managed on our network. This is to guarantee all customers get a good quality and sustainable service. For more information read our Guide to Traffic Management.

From the 'Guide to Traffic Management' page, click the Broadband Experience hyperlink and then Upload Speeds hyperlink (it's at the bottom of that page).

Then give yourself a medal

I'll see if this can be made more prominent...

Are the Plusnet Extra product is now on line speed all day from midnight until 6pm Monday to Sunday for everything. As I know unlimited and line speed was from midnight until 8am Monday to Sunday.

Sound like the traffic management will kick in at 6pm till midnight Monday till Sunday. Am I correct here ?

Extra isn't at line speed at all times unless you buy the Pro add-on - you can see the expected speeds for both here: http://www.plus.net/support/broadband/speed_guide/do...

Peak times are still from 8am to Midnight, though you can see the times different protocols are shaped on the tables linked above.

Hope that helps,

In reply to a post by orbrey:

Extra isn't at line speed at all times unless you buy the Pro add-on - you can see the expected speeds for both here: http://www.plus.net/support/broadband/speed_guide/do...

Peak times are still from 8am to Midnight, though you can see the times different protocols are shaped on the tables linked above.

Hope that helps,

Just been looking at these and, curiously, "streaming" is more aggressively managed on Extra Fibre than on Value Fibre. Is this a mistake?

It doesn't seem right, so we're getting someone to look into it. Thanks for pointing out.

In reply to a post by orbrey:

Extra isn't at line speed at all times unless you buy the Pro add-on - you can see the expected speeds for both here: http://www.plus.net/support/broadband/speed_guide/do...

Peak times are still from 8am to Midnight, though you can see the times different protocols are shaped on the tables linked above.

Hope that helps,

Are the Pro Add-On come with 20GB usage allowance per month (or will it count as 60GB on top of Extra for a fiver extra per month) ?

The add-on will make all the usage (on whichever of the products you are on) at line speed. So this could be 10GB, 40GB, 60GB or 120GB for Value, Value Fibre, Extra and Extra Fibre.

In reply to a post by chrisparr:

It doesn't seem right, so we're getting someone to look into it. Thanks for pointing out.

I see it's been changed now!

On the extra here: http://www.plus.net/support/broadband/speed_guide/do...

Plusnet Extra is showing as of line speed from 12am till 6pm ? Are these correct or was it support to be from 12am to 8am only ?

In reply to a post by adslmax:

On the extra here: http://www.plus.net/support/broadband/speed_guide/do...

Plusnet Extra is showing as of line speed from 12am till 6pm ? Are these correct or was it support to be from 12am to 8am only ?

For the non-Fibre Extra product I believe 12am to 6pm is correct. Since this thread is titled Plusnet FTTC the previous answer was presumably made on the basis that Extra Fibre was being referred to.

However it is worth noting that non-Fibre Extra has P2P and binary Usenet in the bronze traffic management queue.

Edited by deleted (Fri 22-Apr-11 02:00:27)

Can you advise me when the bandwidth on my account will be increased as today is my billing date?

In reply to a post by ConorMK:

Can you advise me when the bandwidth on my account will be increased as today is my billing date?

We hit a bit of a stumbling block with this and the automatic account changes for paying trialists have been delayed.

Should be able to sort them over the next week or two though.

In reply to a post by bpullen:

In reply to a post by ConorMK:

Can you advise me when the bandwidth on my account will be increased as today is my billing date?

We hit a bit of a stumbling block with this and the automatic account changes for paying trialists have been delayed.

Should be able to sort them over the next week or two though.

Any word on the 10Mbps upload option, or is this still under consideration (or the stumbling block in question)

It's affected by the stumbling block unfortunately

As mentioned, we'll be able to sort the account changes out this week but the 10Mbps upload is likely to take longer.

In reply to a post by bpullen:

It's affected by the stumbling block unfortunately

As mentioned, we'll be able to sort the account changes out this week but the 10Mbps upload is likely to take longer.

Sounds like bureaucracy rather than technical. Hmm, good luck!

It's a bit of both if I'm honest

My package has now been upgraded to 120GB bandwith a month.

Thanks for all the help.