Plusnet to provide unlimited broadband

In reference to www.guardian.co.uk/money/2012/dec/14/plusnet-provide-unlimited-broa...:

Home broadband firm Plusnet is to free its customers from monthly download limits and will offer unlimited broadband access for the first time.

Until now the company has set download caps on its home broadband packages. But from Wednesday the Sheffield-based broadband company is allowing new and existing customers on its basic deal to upgrade to an unlimited service for an extra £4 a month.

The service will appeal to users making greater use of data-heavy services such as BBC iPlayer and other on-demand media applications. It will also be welcomed by those in rural areas who are more likely to only have two reasonably priced broadband options � BT and Plusnet.

Plusnet will launch unlimited broadband on both copper and fibre products. Plusnet Unlimited will provide up to 16Mbps at £4.99 a month for the first 12 months for new customers who take its home phone package, and £9.99 thereafter.

Good find. Thanks .

Where do I sign up!

In reply to a post by timl:

Where do I sign up!

You can't until Wednesday

Rgds,

Isn't the unlimited FTTC package exactly the same as Extra fibre except with unlimited usage?

Can you say what will happen with traffic management?

Why not just wait until Wednesday? I can't see the point of loads of questions and speculation before then.

Different price points to Extra, the traffic management is different too due to guidelines on Unlimited that we have to follow. Full details on Wednesday.

In reply to a post by kasg:

Why not just wait until Wednesday? I can't see the point of loads of questions and speculation before then.

OK, questions and speculation over here and more information here!

I guess the "soft launch" of Plusnet ADSL2+ Unlimited at John Lewis Broadband went ok. Good to see fibre join the unlimited mix.

A few inaccuracies in the article though. E.g. "Plusnet ... will offer unlimited broadband access for the first time". Hmm, wrong: http://www.plus.net/support/broadband/products/archi...

In reply to a post by chrisparr:

Different price points to Extra, the traffic management is different too due to guidelines on Unlimited that we have to follow. Full details on Wednesday.

It says Market 1 non-contract Essentials is £15.49. Does this make it more expensive than Value which is £12.99, or have I mis-understood the meaning of "non-contract"?

Yeah, the article's a little misleading in places. It also implies that existing Value customers will be moved across to the new Essentials product, which they won't. They'll need to request it.

Whilst it may not be the first time we've had an Unlimited offering. This one is minus the rate limits that were enforced on the former iteration.

Rgds,

All the non contract ADSL products (no 12 month tie in) are more expensive than the current equivalent products so unless you need the unlimited allowance on Extra or are happy with a 12 month tie in you are better off on the old product

In reply to a post by bpullen:

Whilst it may not be the first time we've had an Unlimited offering. This one is minus the rate limits that were enforced on the former iteration.

It will be interesting to see the details of the traffic management on Wednesday. It would certainly be good to see a BT Wholesale product challenge Sky and Talktalk in the area of value unlimited.

In reply to a post by Oldjim:

All the non contract ADSL products (no 12 month tie in) are more expensive than the current equivalent products so unless you need the unlimited allowance on Extra or are happy with a 12 month tie in you are better off on the old product

Yeah, certainly seems that Value is better value than Essentials based on current information. Hopefully that doesn't indicate a £2.50 price rise is imminent for Value on M1.

In reply to a post by Oldjim:

All the non contract ADSL products (no 12 month tie in) are more expensive than the current equivalent products so unless you need the unlimited allowance on Extra or are happy with a 12 month tie in you are better off on the old product

?
Don't forget we don't know about initial charges, so far as I'm aware. Maybe those disappear.

Also I'm assuming that "Contract" is a minimum term rather than a renewing 12 months, so stays at the lower price at the end but becomes non-contract. More info needed - question posted in the Community Forum.

Unless something has changed - and I don't think it has - it isn't a rolling 12 month contract (they are not allowed by OFCOM) and at the end of the of the 12 months it stays at the lower price

"Rolling" is the key word there.

OfCom has no worries about 12-month contracts needing to be renewed to retain what is effectively a discount.

PN have never quoted two different prices before - so something has changed.

I meant changed from the pre release information as I asked while under an NDA

Edited by deleted (Sat 15-Dec-12 15:13:13)

So I better get my ticket

#62923449 (hintity hint) - Upstream SNR at 28dB!

resolved by Tuesday night, before your systems are swamped with newbies trying to work out how the Plusnet website works.

re-contract for another 12 months is putting everyones off

not me it isn't

Plusnet follow Virgin Media if you sign up new deal in lower prices then re-apply for 12months contract is unfair really because (the price will increasing anytime whatever they like in half way of their contract remaining) That's why I will never sign up again.

Edited by adslmax (Sat 15-Dec-12 15:23:12)

I understand why a customer has to agree to a 12 month contract on a new FTTC install because of the work required but why insist existing ADSL customers commit to 12 months?

An increase in cost part way through the contract nullifies the contract http://www.plus.net/info2/legal/index.html para 47

If we have made a change which is to your material disadvantage, you will not have to pay a charge (excludes any charges or payments we have deferred) if you decide to end your agreement early, unless the price guide says otherwise. However, once we have told you about such a change, you must let us know that you want to end the agreement within 10 days.

With Plusnet offering unlimited broadband from next week at prices much lower than anything MAAF has on offer.
Is this the end of MAAF or will there be similar offers to MAAF's loyal customers?

Ironically I have been comparing fibre packages on Plusnet, BT, Sky and Virgin and had pretty much settled on Plusnet before seeing this announcement (despite the extra incentives on offer at Sky and Virgin at the moment...); this now seals the deal for me

I have a couple of questions, don't know if you are allowed to answer before Wednesday:
1) will anytime calls still cost an additional £4 similar to Fibre Extra?
2) if I order on Wednesday, what are the chances of getting an installation before the New Year?

In reply to a post by Oliver341:

It will be interesting to see the details of the traffic management on Wednesday. It would certainly be good to see a BT Wholesale product challenge Sky and Talktalk in the area of value unlimited.

There will be no rate limits applied at all. Certain traffic will be prioritised above other traffic e.g. VoIP, gaming, streaming and the like. This will come in handy should you ever be 'hammering' you connection. By and large though, your activities will be pretty much line speed all the time subject to things like congestion outside of our network of course. I've been testing the profile for a while now and it's good

In reply to a post by Oliver341:

Hopefully that doesn't indicate a £2.50 price rise is imminent for Value on M1.

No plans you'll be pleased to hear.

In reply to a post by RobertoS:

Don't forget we don't know about initial charges, so far as I'm aware. Maybe those disappear.

None of the initial charges are applicable for existing customers. This will be the situation for new customers:

Broadband & Phone & annual contract = Free
Broadband & Phone & non-contract = £25
Broadband only & annual contract = £25
Broadband only & monthly contract = £50

There's also a £2.50/mnth subscription premium when talking a monthly contract.

In reply to a post by RobertoS:

Also I'm assuming that "Contract" is a minimum term rather than a renewing 12 months, so stays at the lower price at the end but becomes non-contract.

Yes, it's a minimum term.

In reply to a post by camieabz:

So I better get my ticket

#62923449 (hintity hint) - Upstream SNR at 28dB!

resolved by Tuesday night, before your systems are swamped with newbies trying to work out how the Plusnet website works.

That ticket was picked up yesterday wasn't it?

In reply to a post by techguy:

I understand why a customer has to agree to a 12 month contract on a new FTTC install because of the work required but why insist existing ADSL customers commit to 12 months?

Fibre is an 18 month contract. ADSL products are contracted because the commercials need to balance somewhere along the line. I'm sure most of you will agree, these are very attractive offerings, especially without the applied rate limits/management of previous products we've sold.

In reply to a post by robski1:

With Plusnet offering unlimited broadband from next week at prices much lower than anything MAAF has on offer.
Is this the end of MAAF or will there be similar offers to MAAF's loyal customers?

there are no immediate plans to revamp the MAAF offerings however MAAF customers are free to move to a Plusnet product as they always have been.

In reply to a post by bluefish2303:

I have a couple of questions, don't know if you are allowed to answer before Wednesday:
1) will anytime calls still cost an additional £4 similar to Fibre Extra?

Phone pricing will remain as it is today.

In reply to a post by bluefish2303:

2) if I order on Wednesday, what are the chances of getting an installation before the New Year?

Not sure, but I'd say unlikely.

Rgds,

In reply to a post by bpullen:

In reply to a post by camieabz:

So I better get my ticket

#62923449 (hintity hint) - Upstream SNR at 28dB!

resolved by Tuesday night, before your systems are swamped with newbies trying to work out how the Plusnet website works.

That ticket was picked up yesterday wasn't it?

Still at 443 / 28dB

I assume the sync speed will change on a reboot, while the SNR should change without one. I was waiting for the latter to change before rebooting, to minimise BRAS sync/profile reduction.

Brilliant, Bob. Very comprehensive.

As you say - very atrractive offerings.

The initial charges seem to be based on the same principle as other ISPs have used - a minimum term that can be avoided by a small one-off cost, plus in this case an ongoing £2.50pm. I don't see anything wrong with that.

Which provokes the thought, does that extra £2.50 continue after 12 months for the non-contract people? That would make taking a contract almost a no-brainer for new customers. Especially if the low-cost payoff of outstanding contract months stays in place for people who do decide to leave early. I expect it does, but does it?

In reply to a post by RobertoS:

Which provokes the thought, does that extra £2.50 continue after 12 months for the non-contract people?

Yes it does

ok if I understand you right only the prioritisation gold, platinum etc. be in place but no more rate limits on things like p2p?

You did this a month too late I might have ordered plusnet otherwise.

In practice on plusnet does gold plated and silver traffic slow down on plusnet during peak?

Typical, I've only just moved to Extra! Got the completion notice literally yesterday.

Looks like I'll be reviewing it again come Wednesday.

T.

In reply to a post by camieabz:

Still at 443 / 28dB

I assume the sync speed will change on a reboot, while the SNR should change without one. I was waiting for the latter to change before rebooting, to minimise BRAS sync/profile reduction.

Want me to try another reset?

In reply to a post by RobertoS:

Which provokes the thought, does that extra £2.50 continue after 12 months for the non-contract people?

As Jim's pointed out, yes it does.

In reply to a post by Chrysalis:

In practice on plusnet does gold plated and silver traffic slow down on plusnet during peak?

Not these days.

Rgds,

In reply to a post by bpullen:

Want me to try another reset?

PM on the way (this is off topic).

Have Plusnet ever had unlimited products before where they've had to eventually "tweak" the terms and conditions? I seem to recall that they have(unless my memory is failing me).

Will there be a get out clause for users with long contracts if Plusnet sees fit to alter the product?

There was but as I remember they just withdrew it
Regarding get out see my post earlier http://forums.thinkbroadband.com/plusnet/t/4189505-r...

Edited by deleted (Sat 15-Dec-12 20:46:19)

In reply to a post by Spud2003:

Have Plusnet ever had unlimited products before where they've had to eventually "tweak" the terms and conditions? I seem to recall that they have(unless my memory is failing me).

Yep, the only one really marketed as unlimited was withdrawn. Interestingly that same product we wouldn't be able to sell as unlimited these days due to Ofcom regulation.

Rgds,

what has happen to joanne pilson plusnet staff as I haven't see her posted on plusnet forum and here lately, hope she is ok and keeping all well.

Edited by adslmax (Sat 15-Dec-12 21:40:40)

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Edited by Timalay (Sat 15-Dec-12 22:03:57)

In reply to a post by adslmax:

what has happen to joanne pilson plusnet staff as I haven't see her posted on plusnet forum and here lately, hope she is ok and keeping all well.

She's still working at PN towers, just in a different department.

In reply to a post by Timalay:

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Yes, you'll be able to move across once everything's up and running.

Rgds,

In reply to a post by bpullen:

In reply to a post by Timalay:

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Yes, you'll be able to move across once everything's up and running.

Rgds,

Isn't his worry that he might have to wait a month to his first post-connection billing date Bob? Rather than starting on the new product on 31 December, which he would clearly prefer?

In reply to a post by bpullen:

In reply to a post by Timalay:

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Yes, you'll be able to move across once everything's up and running.

Rgds,

Brilliant, I'll be glad of it.

In reply to a post by RobertoS:

In reply to a post by bpullen:

In reply to a post by Timalay:

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Yes, you'll be able to move across once everything's up and running.

Rgds,

Isn't his worry that he might have to wait a month to his first post-connection billing date Bob? Rather than starting on the new product on 31 December, which he would clearly prefer?

I can almost definitely live with 250gb, but why not have unlimited for the same price.

In reply to a post by RobertoS:

In reply to a post by bpullen:

In reply to a post by Timalay:

I can not beleave this. I signed up to the Fibre Extra (broadband only) package at the begining of last month, with an install set for 31st December. I hope they will let me switch me over.

Yes, you'll be able to move across once everything's up and running.

Rgds,

Isn't his worry that he might have to wait a month to his first post-connection billing date Bob? Rather than starting on the new product on 31 December, which he would clearly prefer?

We could probably cancel the upgrade and switch straight across to the new package but I'd be loathe to do that in case it causes problems. If you can live with Extra for a month then it's definitely the preferred option.

Rgds,

Hi Bob,
Are any of the maaf packages going to be updated/improved this time?

Answered here Alastair.

Rgds,

What I find interesting is that plusnet are removing all rate limits because they believe them to be in breach of new unlimited regulations, yet BT their owner on their own isp infinity rate limits p2p upload 24/7 on their own unlimited product and download as well for 6-8 hours a day at peak which if plusnet are right is in breach.

I feel as if I chose the wrong isp now Although when ordered only infinity was available for my cabinet.

In reply to a post by Chrysalis:

What I find interesting is that plusnet are removing all rate limits because they believe them to be in breach of new unlimited regulations, yet BT their owner on their own isp infinity rate limits p2p upload 24/7 on their own unlimited product and download as well for 6-8 hours a day at peak which if plusnet are right is in breach.

It's all to do with how you market the product. You can sell 'ulimited' and squeeze certain traffic but you have to have certain clauses in your advertising which we don't want to do. We'd rather have an Unlimited product without all the small print.

TalkTalk have an 'unlimited' product with a 40GB cap don't they?* That's a good example of what I mean.

In short, I'm pretty sure BT aren't in breach of any guidleines/regulations.

* - see the post here.

Rgds,

Edited by deleted (Sun 16-Dec-12 19:58:54)

Presumably you'll still have a claus regarding abuse of the system impacting others, so you will be able to prevent a greedy downloader affecting others?

In reply to a post by BatBoy:

Presumably you'll still have a claus regarding abuse of the system impacting others, so you will be able to prevent a greedy downloader affecting others?

Bad Santa

Unlimited mean no cap, no throttling, no traffic shaping or otherwise ASA and Ofcom will give Plusnet a slap in their face! Just be careful Plusnet with UNLIMITED - No FUP !

Edited by adslmax (Sun 16-Dec-12 16:46:00)

TalkTalk Essentials does NOT have a 40GB cap.

A hard cap like that would break the rules.

I hoping Plusnet have bought some very fat pipes to cope with this extra demand.

Does this finally mean an end to the different prices for different markets??

No, the prices are still differentiated between the markets.

In reply to a post by adslmax:

Unlimited mean no cap, no throttling, no traffic shaping or otherwise ASA and Ofcom will give Plusnet a slap in their face! Just be careful Plusnet with UNLIMITED - No FUP !

There isn't a FUP.

In reply to a post by MrSaffron:

TalkTalk Essentials does NOT have a 40GB cap.

A hard cap like that would break the rules.

Sorry, 40GB FUP is what I meant. Is that not the case Andrew?

In reply to a post by timl:

I hoping Plusnet have bought some very fat pipes to cope with this extra demand.

Yes, we've provisioned lots of additional bandwidth ahead of next week's launch.

In reply to a post by paxwood:

Does this finally mean an end to the different prices for different markets??

Prices here.

Rgds,

The 40GB is suspended, i.e. an ongoing experiment where essentials is unlimited and Plus just has slightly less management

A confusing they reserve the right to bring it back after the 12 month contract is up.

Believe it is all part of their making Plus the TV package and essentials their broadband only package.

Ah I see, thanks for the clarification Andrew. Saves me making the same assumption again.

Rgds,

What about the bit lower down than the 40GB, where it says P2P is slowed down? Is that suspended as well?

Not sure if I've missed it, but I'm still in my first month of extra fibre with the £5 for the first three months offer. If I upgrade will I still retain that discount?

No - changing to the new products removes any existing discounts

Edited by deleted (Sun 16-Dec-12 21:26:32)

No traffic management still applies.

http://www.thinkbroadband.com/news/5134-new-advertis...

Which is ok, so long as the slow down is not outside the average users expectation.

Thanks Andrew. I've just read the primary page linked to from the article, not the ones referenced within it yet. Too tired .

In reply to a post by relax24:

Not sure if I've missed it, but I'm still in my first month of extra fibre with the £5 for the first three months offer. If I upgrade will I still retain that discount?

As Jim's explained, you'd lose the discount.

Rgds,

In reply to a post by relax24:

Not sure if I've missed it, but I'm still in my first month of extra fibre with the £5 for the first three months offer. If I upgrade will I still retain that discount?

As Bob says, you would lose it, but there is nothing to stop you regrading during the third month - effective on the fourth billing date, for no charge. It would add three months to the end of your minimum term, thats's all. I'm in month 11 now, (no discounts), and will upgrade for the start of month 12, tieing me down till the end of month 29.

Exactly what I was thinking. Cheers all.

In reply to a post by Chrysalis:

I feel as if I chose the wrong isp now Although when ordered only infinity was available for my cabinet.

When wanted to order FTTC, BT would not provide it but Plusnet would! Now, I'm quite happy that I was forced down this route.

Plusnet Unlimited for ADSL/ADSL2+/FTTC is a step forward ahead and sound very promise but what happen if there is 80% customers average of 150GB usage allowance per month while the rest of bad boys 20% did over 2TB a month - will Plusnet give out a warning letter to bad boys to cut down usage allowance or will be suspension ?

Edited by adslmax (Mon 17-Dec-12 02:00:23)

Are your numbers (80%, 150GB and 2TB) just random guesses, or close to reality?

The last Ofcom report on UK broadband (last month) showed that the top 10% of users (on ADSL2+ uncapped packages) used 50% of the total bandwidth usage, and the other 90% of users used the other 50%. Likewise, the bottom 50% of users used only 10%.

The report is here, and graph is on page 22.

The figure on page 20 suggests that the average is 30GB, again for unlimited ADSL2+ packages.

I *think* that means that the 90th percentile will be doing 30GB, the 10% heavy users will do more than 30GB on average, and the 50% lightest users will be 6GB or less.

I also recall seeing the presentation slides for a BT "fibre surgery". They suggested that average busy-hour backhaul usage figures could be applied for SFBB end users - IIRC it was 200kbps average. For 4 hours each evening for 30 days, that would be about 10GB.

I reckon your figures are a long way off reality - but I also reckon that knowing the actual figures is absolutely vital (to Plusnet) to understand whether they can afford to supply this package.

I suspect that their old package limit (of 250G for extra fibre) was so close to "unlimited" that it made no practical difference for *at least* the 90% level of users, and that the marketing use of "unlimited" will attract people onto both sides of that point - those who use less, but can't be bothered to calculate, and those who know (or believe) they use more.

From that, I reckon they will have to add some capacity, but certainly no more than double.

Anyway, Bob has reported (over on the Plusnet forums) that there is no FUP at all - which suggests that the bad boys won't be getting a warning letter, or issuing suspensions.

This is definitely very tempting for the future...

I've never once considered PN as any usage limit has been a big no for me. I doubt I use over 100Gb a month, probably not 50Gb but honestly I don't know and I don't want to keep checking.

Edited by ukhardy07 (Mon 17-Dec-12 06:51:58)

I hope there will be a sensible option to keep an existing static IP address when moving/upgrading onto the new products.

This has been a big stumbling block for me for some time now!

In reply to a post by adslmax:

Plusnet Unlimited for ADSL/ADSL2+/FTTC is a step forward ahead and sound very promise but what happen if there is 80% customers average of 150GB usage allowance per month while the rest of bad boys 20% did over 2TB a month - will Plusnet give out a warning letter to bad boys to cut down usage allowance or will be suspension ?

No warning letters, no suspension. We�re a *long* way off 80% of customers downloading ~150GB/mnth though. The average across our network is ~18GB. In a month you�d be able to manage a *lot* more than 2TB with 76Mbps throughput

Although I suspect you know the answer to this already seeing as you seem to have posted exactly the same thing here, here and here

Rgds,

In reply to a post by adslmax:

Plusnet Unlimited for ADSL/ADSL2+/FTTC is a step forward ahead and sound very promise but what happen if there is 80% customers average of 150GB usage allowance per month while the rest of bad boys 20% did over 2TB a month - will Plusnet give out a warning letter to bad boys to cut down usage allowance or will be suspension ?

No warning letters, no suspension. We�re a *long* way off 80% of customers downloading ~150GB/mnth though. The average across our network is ~18GB. In a month you�d be able to manage a *lot* more than 2TB with 76Mbps throughput

Although I suspect you know the answer to this already seeing as you seem to have posted exactly the same thing here, here and here

In reply to a post by tallseabird:

I hope there will be a sensible option to keep an existing static IP address when moving/upgrading onto the new products.

I've answered this elsewhere but yes, you can keep your IP. On the off-chance it is lost (shouldn't be) then we'll happily reassign another.

Rgds,

Bob!
You've Replied to yourself with an addition, instead of your intended Edit.

In reply to a post by tallseabird:

I hope there will be a sensible option to keep an existing static IP address when moving/upgrading onto the new products.

I've answered this elsewhere but yes, you can keep your IP. On the off-chance it is lost (shouldn't be) then we'll happily reassign another.

Rgds,


You may have answered it elsewhere but a link to what you said would be useful. Saying "we'll happily reassign another" doesn't exactly inspire confidence. I wouldn't say I can't accept a new fixed IP but I certainly don't want to.

I take it that that's a yes then

In reply to a post by tallseabird:

In reply to a post by tallseabird:

I hope there will be a sensible option to keep an existing static IP address when moving/upgrading onto the new products.

I've answered this elsewhere but yes, you can keep your IP. On the off-chance it is lost (shouldn't be) then we'll happily reassign another.

Rgds,

Bob, what's the charge for migrating from another FTTC supplier ?

I'm interested in the 19.99/m unlimited FTTC package, (without Plusnet phone service) does that include static IP as standard ?

Static IP is a one-off payment of £5.

In reply to a post by RobertoS:

Bob!
You've Replied to yourself with an addition, instead of your intended Edit.

Doh!

In reply to a post by tallseabird:

In reply to a post by bpullen:

In reply to a post by tallseabird:

I hope there will be a sensible option to keep an existing static IP address when moving/upgrading onto the new products.

I've answered this elsewhere but yes, you can keep your IP. On the off-chance it is lost (shouldn't be) then we'll happily reassign another.

Rgds,

You may have answered it elsewhere but a link to what you said would be useful. Saying "we'll happily reassign another" doesn't exactly inspire confidence. I wouldn't say I can't accept a new fixed IP but I certainly don't want to.

I said the same thing elsewhere
It depends on your current account type, feel free to PM me your details.

In reply to a post by broadbandjockey:

Bob, what's the charge for migrating from another FTTC supplier ?

I'm interested in the 19.99/m unlimited FTTC package, (without Plusnet phone service) does that include static IP as standard ?

It depends on whether or not you move your phone service to us. If you do it's free. If you don't the set-up fee is £50. I'd check your current contractual terms though as most fibre providers have 12 or 18 month contracts.

Static IP is a £5 one-off charge.

Rgds,

looking at their blog entries they have been adding capacity all through this year which seems high for natural growth the amount they added, so my guess is they have added in advance.

your article would seem to put BT foul of the new rules, as they state unlimited broadband not unlimited web browsing.

However since they my isp and if the ASA did slap them making them remove p2p throttling that could slow down my service so I will leave them be

Yep, we have

Rgds,

There is also

UNLIMITED
and
TOTALLY UNLIMITED

BT Total reads as Unlimited usage Exclusions Apply
So I guess they are being clear enough, or no one has complained.

If someone complains they am sure BT Retail will be able to show that a user who wants to download via P2P only, can easily exceed the Ofcom averaage of 23GB per month .

Guidance notes are just that, firms have to interpret them and take a choice. We have not seen the wording Plusnet is wanting to use in its adverts yet.

In reply to a post by bpullen:

In reply to a post by RobertoS:

Bob!
You've Replied to yourself with an addition, instead of your intended Edit.

Doh!

And at the time you said "Doh! you could have deleted the first one .

The pressure of having to repeat yourself several times a day here and on the Community forum because people don't read what you or anyone else has already said is getting to you.

I'll try to be gentle when I find website faults on 19 December .... [runsandhides]

So if you're on a Market 2 exchange but still only able to get ADSL 1 this isn't a package that's available then (going off the front page story, it lists ADSL 2+). I don't expect the answer to be that it would be available as using the BT kit isn't cheap, just thought I'd ask and clarify

Try the horse's mouth, final link in the post. No mention of ADSLx. These are straight product replacements for Value and Extra.

ADSL2+ by definition includes ADSL2 and ADSL speeds.

The package pricing will be checked at order time

In reply to a post by MrSaffron:

ADSL2+ by definition includes ADSL2 and ADSL speeds.

Speeds, yes, connection, no My exchange is Market 2, but only because Virgin offer a cable service to a few houses, so there is no LLU / 21CN available for me so I'm using IP Stream.

There doesn't seem to be a definite NO publicised, but the story on the front page only lists ADSL2+ as the platform.

In reply to a post by fig:

So if you're on a Market 2 exchange but still only able to get ADSL 1 this isn't a package that's available then (going off the front page story, it lists ADSL 2+). I don't expect the answer to be that it would be available as using the BT kit isn't cheap, just thought I'd ask and clarify

Unlimited will be available on non-WBC/ADSL2+ enabled exchanges too.

Rgds,

Try the horse's mouth

I've never met Bob but I doubt he's a horse?

Okay if you check your telephone number on the plusnet website does it give you market 2/3 pricing or market 1?

Unlimited is available on all the exchanges where ADSL/ADSL2 and ADSL2+ are available, just the price varies.The length of your telephone line will dictate the actual speeds.

Having thought about this a bit more and used the TB migration tool, I am concerned that the phone side of the equation may delay the broadband migration. I'm with O2 for broadband, BT for line rental and TalkTalk for calls (CPS). Anybody had this combination or similar when migrating to PN? How long did/does it take and were/are there any problems encountered that I should be aware of?

TB migration tool? What's that?

From what you say, you intend to have both Plusnet broadband and Plusnet Home Phone. Is that correct? If so I would cancel the CPS before doing anything, as long as that doesn't tie you into a 12-month BT Retail call package.

If you are only moving the broadband my guess would be that there would be no problem.

As for the timescale, a fibre migration before some time in January seems very unlikely.

Thanks for the response.

thinkbroadband (TB) have a migration tool here: http://www.thinkbroadband.com/guide/migration.html#m...

Yes I intend to move broadband and home phone to Plusnet.

Not sure why I would be tied into a BT Retail call package by cancelling my CPS with TalkTalk as I can make calls using BT now by dialling 1280 to override the CPS. BUT I am going to find out!!

Yes, sadly I think you are right about the migration timescale due to the time of year as much as anything... Shame as it means I will have to swallow billing cycles on both O2 and BT before the switch takes place

In reply to a post by bluefish2303:

Thanks for the response.

thinkbroadband (TB) have a migration tool here: http://www.thinkbroadband.com/guide/migration.html#m...

I'd only checked in Tools .

Not sure why I would be tied into a BT Retail call package by cancelling my CPS with TalkTalk as I can make calls using BT now by dialling 1280 to override the CPS. BUT I am going to find out!!

I agree it's unlikely. I was just worried that they might start you on a 12-month call package. (That can be paid off quite cheaply if necessary, it wouldn't be anything at all to do with the rental).

Yes, sadly I think you are right about the migration timescale due to the time of year as much as anything... Shame as it means I will have to swallow billing cycles on both O2 and BT before the switch takes place

See this thread - all happened today. But it looks like broadband only. Phone and Broadband seem to take longer.

Good luck.

Thanks for this RobertoS.

I checked with both TalkTalk and BT earlier and there appears to be no issues with the phone side of things. It just takes longer for it to be moved over...

I also got my MAC off O2 (by email within the hour) but now have to wait 7 days to avoid the 'express termination fee' Not sure that this sort of thing should be allowed by Ofcom, especially as I am out of contract: what's the point anyway??

I calculate that I will now get the broadband migrated by the second or third week in January providing I get an early enough engineer appointment!!

In reply to a post by bluefish2303:

I also got my MAC off O2 (by email within the hour) but now have to wait 7 days to avoid the 'express termination fee' Not sure that this sort of thing should be allowed by Ofcom, especially as I am out of contract: what's the point anyway??

In effect it is saying that although you are on a monthly contract, you only have to give seven days notice, not one month. So no OfCom rules broken.

If they had worded it that way, everyone would think it was great. Instead, this complaint keeps coming up - not surprisingly. The idiots! (O2)

a) 18 months for fibre
b) it is a better value product, so asking them to stay 12/18 months doesn't seem that bad (and anyway, an existing customer is generally happy with the service, so adding a period to the minimum term, since this is not a rolling contract (is it Jim!), for those opting to switch, is just a method of retaining customers, surely).

I know I'll switch to it sometime, but billing was the 18th for me, and had hoped to be on fibre by next billing date. S*d's law means Openreach has now delayed another three months (had been September 2012, currently March 2013) so no chance in the near future.