Thinking of moving from O2

Hi,

I have been with O2 for over 3 years and I think is time for a change, specially now that Sky will be taking over. Last week O2 upgraded the network on my line and I experienced a 5ms increase on latency, not much I know. I'm just wondering how the pings would be in my line with Plusnet compared to O2. Also, would the pings be better with Unlimited Fibre Broadband than with just Unlimited Broadband? I'm looking for good stable pings all day but fibre speeds would be also considered if pings are going to be better. I need to decide soon as I have seen really good offers on Plusnet. Any advice would be kindly appreciated.

See the BQM link in my sig. That's on interleaved fibre.

Give me a target site to ping and I'll check that for you.

I'm on the Stepping Hill exchange - where you are makes a difference to your pings, so it might be a good idea to post your exchange, so anyone on Plusnet in the same area can reply?

Thanks for your reply, I thought noone was going to.

Are you allowed to choose fastpath on Plusnet? Your BQM looks good but looks like you are having the peak time latency issues aswell. I nearly ordered Fibre Unlimited the other day and I'm glad I didn't as looks like they had them for a long time now and they are taking to long to fix them.

Could you please ping to 95.211.225.168, is where I normally play online. Would your ping be the same on the ADSL2+ instead of Fibre? I think, 18 months are way too many months of contract. Today is my last day to get 3 months free and some cashback.

I'm on the Bradwell Abbey exchange in Milton Keynes. I live about 50m from the cabinet and my estimated was 80/20.

Looking at the tracert below, as well as the ping result, the slowing from my bog standard 21ms seems to be outside the Plusnet system. In the leaseweb internals.

I've no idea about differences between ADSL2+ and FTTC on Plusnet, sorry.

C:\Users\Bob>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=30ms TTL=57
Reply from 95.211.225.168: bytes=32 time=32ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57

Ping statistics for 95.211.225.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 32ms, Average = 30ms

C:\Users\Bob>tracert 95.211.225.168

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

  1     5 ms    <1 ms    <1 ms  192.168.11.1
  2    22 ms    22 ms    22 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    22 ms    23 ms    25 ms  link10-central10.ptn-gw02.plus.net [84.93.248.178]
  4    21 ms    21 ms    21 ms  hsrp.pth-gw1-2.plus.net [212.159.1.62]
  5    33 ms    21 ms    21 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    30 ms    30 ms    30 ms  ten4-0.lon.leaseweb.net [195.66.225.56]
  7    35 ms    34 ms    57 ms  te0-6-0-0.hvc3.evo.leaseweb.net [85.17.100.23]
  8     *       35 ms     *     te6-1.hv16.evo.leaseweb.net [95.211.171.231]
  9    36 ms    37 ms    37 ms  hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

No ISP can control Fast Path v Interleaving on FTTC connections. Not even Sky or TalkTalk. It is decided by the Openreach DLM in the cabinet DSLAM . Unlike O2 where they have direct control, or even BT Wholesale ADSLx connections where the ISP can at least request it.

At 50m from the cabinet you should get the full 80/20 sync giving an IP Profile of just over 70Mbps. So true download speed a bit below that.

Thanks, I also get 29/30ms there.

Would Plusnet let me request fastpath if I were on ADSL2+?

I think I will wait to see if they fix the peak time latency issues before I change ISP but taking that long to fix them doesn't look promising. You didn't say if you are also having same issues

Just to add to RobertoS's reply, so you have two data points to judge:

PING 95.211.225.168 (95.211.225.168): 56 data bytes
64 bytes from 95.211.225.168: icmp_seq=0 ttl=57 time=15.100 ms
64 bytes from 95.211.225.168: icmp_seq=1 ttl=57 time=14.704 ms
64 bytes from 95.211.225.168: icmp_seq=2 ttl=57 time=15.116 ms
64 bytes from 95.211.225.168: icmp_seq=3 ttl=57 time=14.884 ms
64 bytes from 95.211.225.168: icmp_seq=4 ttl=57 time=14.881 ms

--- 95.211.225.168 ping statistics ---
5 packets transmitted, 5 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 14.704/14.937/15.116/0.154 ms

traceroute to 95.211.225.168 (95.211.225.168), 64 hops max, 52 byte packets
1 192.168.68.1 (192.168.68.1) 0.501 ms 0.315 ms 0.320 ms
2 lo0-central10.ptn-ag04.plus.net (195.166.128.193) 7.905 ms 11.803 ms 8.023 ms
3 link3-central10.ptn-gw01.plus.net (84.93.248.228) 6.729 ms 8.706 ms 10.610 ms
4 xe-10-1-0.ptw-cr01.plus.net (212.159.1.44) 13.596 ms 9.353 ms 7.414 ms
5 ten4-0.lon.leaseweb.net (195.66.225.56) 15.515 ms 19.410 ms 17.972 ms
6 85.17.100.25 (85.17.100.25) 14.966 ms 14.809 ms 16.138 ms
7 te9-3.hv16.evo.leaseweb.net (95.211.171.227) 21.637 ms
te8-3.hv16.evo.leaseweb.net (95.211.171.225) 21.854 ms
te6-1.hv16.evo.leaseweb.net (95.211.171.231) 22.014 ms
8 hosted-by.leaseweb.com (95.211.225.168) 16.342 ms 15.542 ms 26.097 ms

I'm on a SW London exchange, FTTC with an IP profile of 77.44 Mbps ie maximum line rate (about 100m from the cabinet).

On the PN peak-time latency/throughput problem, I haven't experienced much of an issue. Over the past month I've experienced it on only 2 evenings and a gateway hop solved it straight away. On the other hand, some customers seem to experience it most evenings and spend ages gateway hopping before it goes away. Very odd!

What was your estimate Bright?

Also to add xtermy i have just made the jump from o2 to Plusnet install date for my fibre is the 18th phone switches 2/3 weeks after, hopefully the switch goes well as i have no bother from o2 for 5 great years put off getting fibre for a good few months because i was happy with their service but i ain't moving to Sky !

Think the 3 months half price fibre ends at midnight? Not sure about the cash back.

Edited by deleted (Sun 10-Mar-13 21:31:31)

In reply to a post by RobertoS:

I've no idea about differences between ADSL2+ and FTTC on Plusnet, sorry.

From readings I've seen here, I would say you get same latencies on WBC ADSL2+ and FTTC from any BTw ISP: To usual UK sites like BBC ~11ms Fast or ~22ms Interleaved.

Data-point 3 from a WBC ADSL2+ just like PN, when on Fast Path:

Pinging 95.211.225.168 with 32 bytes of data:

Reply from 95.211.225.168: bytes=32 time=18ms TTL=55
Reply from 95.211.225.168: bytes=32 time=17ms TTL=55
Reply from 95.211.225.168: bytes=32 time=17ms TTL=55
Reply from 95.211.225.168: bytes=32 time=17ms TTL=55

Ping statistics for 95.211.225.168:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms OrangeRouter [192.168.1.1]
2 8 ms 8 ms 8 ms 213.1.112.200
3 9 ms 8 ms 8 ms 213.1.117.45
4 10 ms 9 ms 9 ms 213.1.67.230
5 10 ms 10 ms 10 ms 213.1.78.252
6 11 ms 11 ms 11 ms 213.1.79.22
7 * 11 ms 11 ms 87.237.20.240
8 22 ms 19 ms 20 ms ten4-0.lon.leaseweb.net [195.66.225.56]
9 18 ms 18 ms 17 ms te0-0-0-1.hvc3.evo.leaseweb.net [85.17.100.21]
10 19 ms 18 ms 18 ms te8-1.hv16.evo.leaseweb.net [95.211.171.229]
11 18 ms 17 ms 17 ms hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

Just to let you know I have ordered Unlimited Fibre just before midnight I hope I don't have to regreat my decision in the future. Let's hope I can have a happy gaming in the end, at least as good as O2's

Thanks to all of you for your help.

I'm sure you will find it is fine . I'll do another ping/tracert when at the "high" time this evening if I remember.

In reply to a post by trevstan:

What was your estimate Bright?

From BTW Broadband availability checker:
WBC FTTC Up to 80 Up to 20 -- Available

Thanks, that would be great

I requested today my MAC code to O2, how do I give it to Plusnet? Can I just email it to them? Looks like my activation will be the 27th of March the earliest as I'm going to be away next week, I guess I'm safe giving the MAC straight away then.

I requested today my MAC code to O2, how do I give it to Plusnet?

Switch to Plusnet

Edited by deleted (Mon 11-Mar-13 12:56:18)

O2 has a provision that you DO NOT use the MAC untill 7 days from the date you recieve it or they will charge you £15! Use the MAC between the 8th and 30th day from when you recieve it to avoid any penalties!

Transfer process normally takes longer than 7 days to complete and mine is going to be the 27th the earliest. If the notice isn't about that I think that £15 is not going to harm me anyways I will let people know after the transfer so they know if I got charged.

I can't see there how to submit the MAC code after my order. My order was done yesterday. I will have a look anyways as just being lazy

Hi xtermy,

If you'd like to PM your MAC code I'll get that processed for you.

In reply to a post by xtermy:

I will let people know after the transfer so they know if I got charged.

That would be appreciated as there are conflicting views about this. Thanks.

Thanks, I will do it right now

That's all been submitted for you

I've updated your ticket #66884135 which you can view at https://portal.plus.net/wizard/?p=search

Thanks for your help. I guess that now I only have to wait for the 27/03/2013 appointment to get confirmed

Exaclty that we'll be in-touch.

In reply to a post by xtermy:

Thanks, that would be great

Two sets taken a couple of minutes before posting this.

C:\Users\Bob>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=125ms TTL=57
Reply from 95.211.225.168: bytes=32 time=44ms TTL=57

Ping statistics for 95.211.225.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 125ms, Average = 56ms

C:\Users\Bob>tracert 95.211.225.168

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.11.1
  2    65 ms   320 ms   154 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    23 ms    22 ms    21 ms  link10-central10.ptn-gw02.plus.net [84.93.248.178]
  4    26 ms    23 ms    21 ms  hsrp.pth-gw1-2.plus.net [212.159.1.62]
  5    36 ms    30 ms    29 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    32 ms    30 ms    32 ms  ten4-0.lon.leaseweb.net [195.66.225.56]
  7    29 ms    29 ms    29 ms  te0-6-0-0.hvc3.evo.leaseweb.net [85.17.100.23]
  8    30 ms    29 ms    30 ms  te6-1.hv16.evo.leaseweb.net [95.211.171.231]
  9    29 ms    29 ms    31 ms  hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

C:\Users\Bob>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=53ms TTL=57
Reply from 95.211.225.168: bytes=32 time=29ms TTL=57
Reply from 95.211.225.168: bytes=32 time=34ms TTL=57
Reply from 95.211.225.168: bytes=32 time=34ms TTL=57

Ping statistics for 95.211.225.168:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 53ms, Average = 37ms

C:\Users\Bob>tracert 95.211.225.168

Tracing route to hosted-by.leaseweb.com [95.211.225.168]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.11.1
  2    24 ms    27 ms    30 ms  lo0-central10.ptn-ag02.plus.net [195.166.128.191]
  3    22 ms    25 ms    26 ms  link10-central10.ptn-gw02.plus.net [84.93.248.178]
  4    21 ms    21 ms    21 ms  hsrp.pth-gw1-2.plus.net [212.159.1.62]
  5    22 ms    24 ms    24 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  6    34 ms    31 ms    33 ms  ten4-0.lon.leaseweb.net [195.66.225.56]
  7    30 ms    30 ms    32 ms  te0-6-0-0.hvc3.evo.leaseweb.net [85.17.100.23]
  8     *        *        *     Request timed out.
  9    49 ms    39 ms    34 ms  hosted-by.leaseweb.com [95.211.225.168]

Trace complete.

Not quite as pretty, but not as bad as the BQM would suggest. (You can correlate the time for the next 23+ hours). I've never tried gateway hopping and don't want to.

In reply to a post by RobertoS:

Not quite as pretty, but not as bad as the BQM would suggest.

The BQM doesn't lie though, and the one in your sig is reporting regular jumps from 20 ms to 60 ms at peak times. It doesn't tell the full story though, as throughput issues are reported regularly too.

The thread on this started almost two months ago and has had hundreds of posts from members giving feedback. Today they said "it's true that we don't know what the exact cause is yet".

I think this would be cause for concern for potential customers.

Thanks. Not looking good and I think I'm starting to regreat yet Latency is my big priority at peak times and if they don't fix the problem I think I won't be able to play online again. Maybe I should have took the 12 months free broadband with O2 and stick with what it works well for me

Do they have any periods where I could cancel?

In reply to a post by xtermy:

Do they have any periods where I could cancel?

Try ringing. AIUI normal Distance Selling Rules apply.

Post deleted by RobertoS

In reply to a post by xtermy:

Do they have any periods where I could cancel?

In reference to www.plus.net/info2/legal/index.html#fibre:

7. You may cancel your agreement for Plusnet Fibre by contacting us at any time up until the fibre service start date. However, you will be liable to pay for any work that we have started or done to install any equipment.

Thanks, I guess that the only way to cancel will be to ring them right? Or maybe I can do it on the open ticket?

I really wanted to see what an 80/20 connection is capable of and maybe to get fastpath if lucky enough. Also, hosting a game server if possible would have been cool

Edited by xtermy (Mon 11-Mar-13 23:18:36)

I shouldn't have to pay anything as they haven't started any work right? Thanks

In reply to a post by xtermy:

I shouldn't have to pay anything as they haven't started any work right?

I would imagine you have nothing to owe, yet.

I think that tomorrow I will try to cancel and stay like I'm right now in O2 without tie myself up in another contract and if Plusnet fix the peak time latency issues soon, move then. Thanks for your help.

I've got your PM and replied too

Just as a reference here's my Sky BQM with 11 people using the connection (which obviously makes it look worse). I'm on Sky 80Mbps fibre not ADSL.

Edited by ukhardy07 (Wed 13-Mar-13 12:45:51)

Forgot the link to my BQM

http://www.thinkbroadband.com/ping/share/4bf82d9e95e...

In reply to a post by ukhardy07:

Just as a reference here's my Sky BQM with 11 people using the connection (which obviously makes it look worse). I'm on Sky 80Mbps fibre not ADSL.

£30 a month for 80/20 is way too much for me Thanks anywas for the graph, is good to know

I'm not going to cancel in the end, I just hope that they fix the peak time issues soon. If not, I won't be a happy customer 27th of March is still my engineer appointment, let's hope I don't have any problems with that like other posts I have seen on the Plusnet's Community forums.

Good luck . It must have been a persuasive PM from Chris !

Bear in mind there is a buy-out facility for the FTTC at £5.75 (or less depending on product) per outstanding month, and something similar for the phone if you have gone for that.

No doubt you will keep us informed, whatever .

Edited by RobertoS (Wed 13-Mar-13 17:57:39)

He didn't have chance to I told him that I wanted to cancel but then, the following day, I told him I wanted to proceed. Thanks for the good luck, I will need it

I knew about the £5.75 per outstanding month for the FTTC but I didn't chech properly for the phone. I guess that the phone contract is for 12 month (already paid in advance) instead of 18 month like for the FTTC, but I'm not sure of that. If Plusnet doesn't convince me, I will be moving somewhere else. I will give them the chance of fixing the latency issues, but 2 months with the same issues are not looking good.

I will keep you all informed of everything, good or bad, as I hope I can help other ones. Your comments back in the beggining of 2010 helped me to decide about going with O2 and I'm glad I did The only thing I don't like about my move this time are the current issues, but they should be able to fix it if they want to. Will they? We will see but not looking good at the moment.

If you signed for the bundle the whole thing is 18 months.

An email today you may not have received, as IIRC you have to sign up for them in your Member Centre that I think you now have access to:-

Posted: Wed, Mar 13 2013 at 17:41:05
Subject: Peak time latency and slowdowns (74185) - UPDATE

This is an update to last week's post about the slow speeds and latency increases some customers have been reporting during peak times.

We are continuing to monitor the network and are working with and responding to customer feedback over on our Community Site Discussion forums. We're aware that some customers are continuing to experience problems during the evening and we're committed to identifying and resolving the cause of these issues.

Earlier today we added four additional 'end points' to help better distribute load across our broadband platform during the evenings. Whilst we don't think capacity is the cause of these problems, it's worth noting that we also increased this earlier in the week.

Over the coming evenings we will be approaching customers over on our Community Discussion forums to help with some diagnostic tests we will be running to help further isolate the cause of the problems.

It's worth noting that some of the examples we have seen have been the result of individual line faults, localised service outages or problems affecting telephone exchange capacity. We will continue to escalate problems like this to our suppliers where necessary.

Apologies for the continued inconvenience.

It's made no difference to mine, as you can see . I went out at 18:30, laptop put into hibernation, and returned a few minutes ago.

The service status emails are available from http://usertools.plus.net/status/email.php and are available to anyone (not just Plusnet users).

I guess that today is the day

Good luck.

So far so good, my fibre unlimited was up and running at about 9.30am.

C:\Users\Ruben>ping bbc.co.uk

Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=8ms TTL=119
Reply from 212.58.253.67: bytes=32 time=8ms TTL=119
Reply from 212.58.253.67: bytes=32 time=8ms TTL=119
Reply from 212.58.253.67: bytes=32 time=8ms TTL=119

Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 8ms, Average = 8ms

C:\Users\Ruben>ping 95.211.225.168

Pinging 95.211.225.168 with 32 bytes of data:
Reply from 95.211.225.168: bytes=32 time=14ms TTL=55
Reply from 95.211.225.168: bytes=32 time=14ms TTL=55
Reply from 95.211.225.168: bytes=32 time=14ms TTL=55
Reply from 95.211.225.168: bytes=32 time=14ms TTL=55

Ping statistics for 95.211.225.168:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms

http://www.pingtest.net/result/78969477.png
http://speedtest.net/result/2603239135.png
http://www.thinkbroadband.com/speedtest/results.html...

I'm using a TP-Link WR1043ND at the moment as I didn't get Plusnet's one until 11am, I have been on holidays for 1 week and was re-delivered today. Should I replace it now or just wait? Could I also connect my computer straight on the modem instead of connecting the router, just for testing?

Let's see what happens at peak times.

Good!

I'd stick with yours for a while .

I don't see much point in connecting to the modem, and it means setting up the login details on the computer. Maybe in a couple of weeks if you still feel like it.

How does it feel seeing speeds like that? Don't be surprised however if you lose a few Mbps over the next few days . There is a settling in period, and that is quite common.

I will leave the WR1043ND on a couple of weeks then. I wanted to try the TG582n as with my TP-Link I can only get 20-25Mbps near the router. First time I use that router as was from that Broadband Panel thing, maybe I need to update firmware or something?

Feeling speeds like that is awesome and I don't mind losing a few Mbps as long as the latency stays like that At the moment I don't regreat the move.

How many time do I have to send back the O2 router?

Re the O2 router, I don't think you have to panic, but don't hang around. Haven't they sent you a Freepost jiffy bag?

If you want to try the wireless on the TG582N than there isn't really any harm in swapping it in. Just don't mess with the modem.

Note, if you have the instruction booklet for setting up the TG582n, the 15-minute delay really means it. All the lights come on in less time than that, but it doesn't function. Odd.

I got the giffy bag as soon as I requested the MAC, Plusnet used it the same day If I ask for proof of posting at the Post Office, will it say the post code where I sent the parcel?

If not harm, I might try the TG582N Is any way of trying my DGND3300v2 (doesn't have wan port)?

Also, I need to change to my previous RJ11 twisted pair in the modem. Will it make much harm? Any preferable way to do it?

In reply to a post by xtermy:

I got the giffy bag as soon as I requested the MAC, Plusnet used it the same day If I ask for proof of posting at the Post Office, will it say the post code where I sent the parcel?

Yes.

If not harm, I might try the TG582N Is any way of trying my DGND3300v2 (doesn't have wan port)?

Not connected to the OR modem, but if it has facilities you want you should be able to connect it to the TG582N as long as you make sure you have appropriate IP addresses and disable DHCP in it.

Also, I need to change to my previous RJ11 twisted pair in the modem. Will it make much harm? Any preferable way to do it?

I don't understand the question/requirement.

Also, I need to change to my previous RJ11 twisted pair in the modem. Will it make much harm? Any preferable way to do it?

I don't understand the question/requirement.

I want to replace the RJ11 cable and that means that I will have to turn off the OR modem. Should I just turn it off, replace the cable and turn it on straight away? Should I wait some minutes before turning the modem on? Some other way round? Or should I just leave it like it is because not good to disconnect the modem and no point in replacing a flat RJ11 cable for a twisted pair one?

Turn it off, replace the cable and turn it on, straight away.

I asked for proof of postage the lady added the post code on the receipt for me, also mine wasn't as much as a jiffy bag more like a big blue plastic bag with no padding whatsoever wasn't my problem if it arrived broken ! .

As for replacing your cable Bright gave me some advice that I followed and it worked for me when moving and changing cables.

http://community.plus.net/forum/index.php/topic,1131...

Post 7, 3rd paragraph.

Hope that helps.

Edited by deleted (Sat 30-Mar-13 03:40:29)

As promised, that's what happened:

10th of March, ordered PlusNet online without submitting the MAC code.

11th of March,requested and received my MAC code from O2. Also, submitted to PlusNet.

12th of March, received a text message from O2 saying that they have been told that I'm transferring my Home Broadband service. Also, another text message from O2 that the jiffy bag to return the O2 router it's on its way.

27th of March, transferred to Unlimited Fibre Broadband with PlusNet.

7th of April, I got a text message from O2 that my next bill is -£6.29 (normal bill £13) what it means that they have refunded 15 of 31 days (I was exactly 16 days with them rom the previous bill) and I haven't been charged anything else.

I did submit the MAC code straight away without waiting the 7 days and they haven't charged anything for that so far. If something changes, I will let you all know

Thanks for the update. It looks as though O2 are not bothered when the MAC is used.

Wish you happy and a trouble free experience with PlusNet.

Maybe the 7 days are just before the transfer happens, mostly impossible to happen

I have just seen that you have the SamKnows Whitebox. I got mine about a week ago just after I switched to PlusNet Fibre but I did order it when I was on O2, how should I contact them to let them know about the change? Or shouldn't I bother? Still not connected as need to sort a spare plug to connect the device. Not looking forward to have 3 devices connected I also wanted to connect my DGND3300v2 to use the wireless from it instead of the TG582n one, 4 devices would be mad :'(

In reply to a post by xtermy:

Maybe the 7 days are just before the transfer happens, mostly impossible to happen

The "7 days" applies from the receipt of the MAC to the date of transfer.

You would have to be extremely unlikely if that managed to be less than 7 days!

In reply to a post by xtermy:

I have just seen that you have the SamKnows Whitebox. I got mine about a week ago just after I switched to PlusNet Fibre but I did order it when I was on O2, how should I contact them to let them know about the change? Or shouldn't I bother? Still not connected as need to sort a spare plug to connect the device. Not looking forward to have 3 devices connected I also wanted to connect my DGND3300v2 to use the wireless from it instead of the TG582n one, 4 devices would be mad :'(

Yes you do need to contact Samknows at [email protected] as they do need to know what internet package you have and that, as I understand it, will determine which Whitebox can be used! They may have to send you a different Whitebox!