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Standard User RobertoS
(sensei) Sun 08-Dec-13 08:02:45
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Pro add-on to Unlimited


[link to this post]
 
Note - I'm only interested in the unlimited packages, not allowance ones.

Who has it and who doesn't? ADSLx or FTTC? I'm on FTTC and don't have it.

Who has compared with and without for performance, and what was the conclusion reached?

Thanks smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sun 08-Dec-13 08:04:10)

Standard User Chrysalis
(legend) Sun 08-Dec-13 20:14:03
Print Post

Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
on the plusnet forum someone reported slow torrent speeds, he upgraded to pro and his speeds increased. That is the only person I found with it tho as most probably find the price a turn off plus plusnet staff stating its useless on the unlimited product.

I found over 10 posts on the plusnet forums from people without it showing silver and bronze traffic running slower than gold traffic, but none of those 10 (except the torrent user) upgraded to pro.

BT Infinity 2 Since Dec 2012 - BQM
Standard User RobertoS
(sensei) Sun 08-Dec-13 20:55:47
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Were all those on the unlimited product though? We still get people on this forum on about restrictions, and it turns out they are on a legacy product.

Also, the system is designed to favour gold over silver and bronze. I wonder what happened to the gold when they added Pro smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.


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Standard User Chrysalis
(legend) Sun 08-Dec-13 20:57:48
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
ok sorry if I said it wrong.

When i said slower I meant they only had active silver/bronze traffic, not using gold at the same time. So in other words they were failing to get line speed when was "no" competing gold/platinum traffic.

the torrent guy wasnt reporting huge jumps tho, without pro as a % he was getting about 80% of line speed and it went up to low 90s in % with pro addon.

BT Infinity 2 Since Dec 2012 - BQM

Edited by Chrysalis (Sun 08-Dec-13 20:58:41)

Standard User RobertoS
(sensei) Sun 08-Dec-13 21:19:48
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Hmmm. That sounds as though the silver and bronze were suffering at the network level. frown. The system does apply there as well as within the connection.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Sun 08-Dec-13 22:24:20
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
I will be a test for this tongue ordered now, sod it.

As I use external ftp a lot I will try it without pro see how it performs. If its slow I will add on pro and see if it improves.

BT Infinity 2 Since Dec 2012 - BQM
Standard User RobertoS
(sensei) Sun 08-Dec-13 23:19:10
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Not an easy decision! But you had to decide one way or another some time. I hope all goes well.

It will be interesting if you do give Pro a go after a couple of months even if you feel it's OK without. Your view compared to BT will be useful as well smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User deleted
(deleted) Mon 09-Dec-13 09:52:48
Print Post

Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
I'm not sure on this. Having a dig to make sure we are clear. The end points have plenty of capacity for Bronze/Silver traffic (unless you happen to connect to something which is oversubscribed following an outage, but that's by design).

I'm wondering if it is result of the queue overhead generally.
Standard User The_Voyager
(committed) Mon 09-Dec-13 10:03:29
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Hi, I moved over from BT on 14/11 for BB and 28/11 for phone and so far I haven't seen any difference on download speeds, I don't do a lot of uploads though and no torrents so I won't be paying extra for Pro.

Bob WRBRIX
PN Unl.Fibre - Fritz! 7390 ~ Sync 79.99/20 Mb/s Avg 74.54/18.62 Mb/s @ 320m
DialUp to CIX, BT Home Highway to CIX, ADSL to Nildram, SKY & Be*Unlimited, Fibre to BT
Standard User Apprentice
(knowledge is power) Mon 09-Dec-13 20:16:22
Print Post

Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
My connection to the 20CN exchange is around six kilometres long, I'm on the PN unlimited BB package haven't bothered with the Pro add-on ....... I don't think it will upgrade my connection that much laugh

So I'll stay on the default PN downgrade connection unless PN let me try the Pro add on FOC for a month tongue

Alastair

plusnet
Standard User timl
(committed) Wed 11-Dec-13 10:16:10
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Last year when I joined Plusnet FTTC I tried pro for a month before reading about how unlimited didn't need the pro add on.

So when I saw this thread I thought I'd try it again and see what it's like now.

I'd been getting a lot of slower transfers (still quick, 4MB/s instead of 6MB/s, but not line speed) using SSH, Usenet/P2P and VPN; this was during the day (Mon-Fri). Since Pro was turned on I've seen transfer speeds go up to the maximum my link was able to cope with. So for my particular usage is seems that my line works slightly faster with it on...

Of course it's early days as I've only had it switched on for 2 days so it may be a blip.

Plusnet unlimited FTTC
Administrator MrSaffron
(staff) Wed 11-Dec-13 12:46:05
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Re: Pro add-on to Unlimited


[re: Apprentice] [link to this post]
 
Pro is all about traffic management NOTHING to do with increasing the speed of your line.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Wed 11-Dec-13 13:17:18
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
That's interesting timl. Is that improvement occurring when the P2P/Usenet type stuff is the only thing running through the router, or is it just when other users/jobs are doing things at the same time?

If it happens when nothing else is running, that is not what I would expect. If it happens whilst browsing/gaming/live streaming is going on, then that's the whole point of PlusNet traffic management - protecting those against possible degradation by the P2P/Usenet.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User timl
(committed) Wed 11-Dec-13 14:01:11
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Yeah... During the day I'm the only user... and ssh/p2p/usenet transfers suffered slightly without pro and seem to have benefited with the Pro add on... So to be clear the downloads I'm seeing the biggest difference in are pretty much automated and run between about 3am and about 9am. Then some ssh transfers during the daytime. On an average download I've seen something like a 30% increase in speed. Though at other times no difference at all.

I'm with you on this I didn't expect this behaviour at all. I don't do a lot of downloading in the evening mostly others in the house are streaming Netflix, Youtube etc and they haven't noticed any difference whatsoever... even when I've done the occasional transfer

I don't think I can really draw too much from this yet as I haven't used it hugely but it seems to correlate the experience Chrysalis reported about another Plusnet user.

Plusnet unlimited FTTC
Standard User adslmax
(knowledge is power) Wed 11-Dec-13 14:11:09
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Re: Pro add-on to Unlimited


[re: Apprentice] [link to this post]
 
In reply to a post by Apprentice:
PN let me try the Pro add on FOC for a month tongue


Free Of Charge, U lucky man.

plusnetADSL2+16 Meg
Standard User deleted
(deleted) Wed 11-Dec-13 14:41:19
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
You're seeing an improvement during offpeak hours?

PM your username over so we can have a dig.

Edited by deleted (Wed 11-Dec-13 14:44:24)

Standard User jelv
(knowledge is power) Wed 11-Dec-13 15:03:15
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Off peak or on peak, if he's on Unlimited the Pro add on shouldn't make a difference!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User deleted
(deleted) Wed 11-Dec-13 16:39:20
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Re: Pro add-on to Unlimited


[re: jelv] [link to this post]
 
Yep! I'm just trying to clarify.
Standard User timl
(committed) Wed 11-Dec-13 18:36:45
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
PM'd username.

I'm not making any conclusions that its faster yet... just that some of my downloads which last week were 5MB/s are now 7.0MB/s but I suppose this could be the remote servers having less congestion. I need much more data to make an informed conclusion.

Plusnet unlimited FTTC
Standard User deleted
(deleted) Wed 11-Dec-13 18:44:52
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
I didn't imagine Plusnet were offering free traffic management for the user's benefit...
Standard User deleted
(deleted) Thu 12-Dec-13 10:14:52
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
That's how I view it.
Standard User Oliver341
(eat-sleep-adslguide) Thu 12-Dec-13 10:25:05
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
In reply to a post by KellyD:
That's how I view it.

But ideally then there would be an off switch.

In much the same way as email services should have an off switch for the spam filter in case the client wants to use their own.

Oliver.

Edited by Oliver341 (Thu 12-Dec-13 10:25:43)

Standard User RobertoS
(sensei) Thu 12-Dec-13 11:24:29
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Re: Pro add-on to Unlimited


[re: Oliver341] [link to this post]
 
Nobody is forced to use PlusNet broadband. If you don't like the Ford Mondeo, you buy something else.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User deleted
(deleted) Thu 12-Dec-13 11:25:25
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Re: Pro add-on to Unlimited


[re: Oliver341] [link to this post]
 
I kinda view Pro as that off switch. There is still some prioritisation going though, so it's not completely unmanaged.
Standard User Oliver341
(eat-sleep-adslguide) Thu 12-Dec-13 11:30:26
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
Nobody is forced to use PlusNet broadband.

I wasn't suggesting they were, just saying that something which is intended for the customers' benefit (as Kelly says) might come with an off switch for those with a different view.

Oliver.
Standard User Oliver341
(eat-sleep-adslguide) Thu 12-Dec-13 11:39:18
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
In reply to a post by KellyD:
I kinda view Pro as that off switch. There is still some prioritisation going though, so it's not completely unmanaged.

The view of one potential customer (i.e. me) is that Plusnet would me more attractive (to me) were there to be an off switch (as opposed to the re-prioritisation switch) which removes the management entirely.

I do understand though that it is not entirely about managing traffic for the customers' benefit, but also managing load across your network as a whole.

Oliver.
Standard User deleted
(deleted) Thu 12-Dec-13 13:59:00
Print Post

Re: Pro add-on to Unlimited


[re: Oliver341] [link to this post]
 
In reply to a post by Oliver341:
I do understand though that it is not entirely about managing traffic for the customers' benefit, but also managing load across your network as a whole.


We scale for bronze queue traffic, so it's not about keeping bandwidth down specifically. It does help us look after the network (aka protect higher priority traffic) in an outage/MSO/disruptive maintenance scenario though.
Standard User deleted
(deleted) Thu 12-Dec-13 17:15:08
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
Ok. There was something wrong with your account set up. I'm not sure if it was causing the difference though. It MAY have meant that before you added Pro, our DPI platform wasn't sure what profile to apply to you which might explain it. Adding Pro pushed a new message to it which meant it knew what profile you needed to get.

We've fixed your account now and would like to see if you still see the download speed differences between Pro and non Pro. Are you ok with helping us test that?

If so, we'll remove Pro and refund you the £5 you paid for it and you can let us know if the experience changes back.
Standard User timl
(committed) Thu 12-Dec-13 17:17:52
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Hi Kelly,

That's absolutely fine. Thanks for taking such an interest...

Thanks
Tim

Plusnet unlimited FTTC
Standard User deleted
(deleted) Thu 12-Dec-13 17:50:47
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
Ok, you should be back on normal service. Now go and download wildly!
Standard User Chrysalis
(legend) Thu 12-Dec-13 20:29:51
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
As an incoming customer tho I expect/hope for 2 things.

1 - you advertise now the priotisation system as a benefit for the customer with no noticeable downsides yet the off switch costs money suggesting thats the superior option. Indeed for me it is the superior option, if I see slow down on external FTP I will be paying for the off switch.
2 - Now there appears to be some evidence popping up all isnt what it seemed, and you are saying that shouldnt be happening, I hope this gets fixed to reflect what you state should be happening which is silver/bronze traffic at line speed unless there is an outage or fault somewhere causing temporary problems or I guess another IOS update type event..

BT Infinity 2 Since Dec 2012 - BQM
Standard User Chrysalis
(legend) Thu 12-Dec-13 20:31:19
Print Post

Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Hi, if this proves to fix his problems, are you going to check for this problem isp wide and fix any other broken accounts without them having to report?

BT Infinity 2 Since Dec 2012 - BQM
Standard User deleted
(deleted) Thu 12-Dec-13 21:20:57
Print Post

Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Hence me asking for Timl to drop back to unlimited and give it a test so we can work out what's going on.
Standard User deleted
(deleted) Thu 12-Dec-13 21:22:02
Print Post

Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Yep!
Standard User RobertoS
(sensei) Thu 12-Dec-13 21:54:49
Print Post

Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Re (1), the point you may not be aware of is that Pro is an historic option for the Allowance products which were heavily speed-reduced for many hours a day. It removed those speed restrictions. It was therefore a paid-for gain in performance.

When the Unlimited products replaced those, all formal speed reductions ceased. The Pro product cannot do what it does for those still on the legacy products, simply because the restrictions it removes aren't there.

The underlying traffic prioritisation, on the other hand, remains in place. For the reasons I'm sure you have been pointed to and read many times.

Taking Pro on these products should risk degrading the customer experience. If it enhances it for all types of use, something is wrong. That is what Kelly wants to investigate.

Kelly by the way is not just a PlusNet support guy trying to help. AIUI he's in charge of this sort of thing, so if anyone can find out what's what, he can.

If you get a slowdown on external P2P on a non-problem exchange, when all you are doing is P2P, then he won't be happy! He doesn't want you to have to buy Pro - that would mean he's not achieving his goals.

If you get such a slowdown whilst your connection also has gaming, browsing, iPlayer/YouTube or similar running, then that should only happen if those other activities are at risk purely because of your own mix of traffic between you and the Plusnet routers.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User timl
(committed) Fri 13-Dec-13 07:31:35
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Based purely on the overnight performance, all 7GB of downloads ran at line speed last night. As have subsequent downloads. I'll keep on trying today.

Plusnet unlimited FTTC
Standard User deleted
(deleted) Fri 13-Dec-13 09:42:36
Print Post

Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
Great. Hammer it, especially at peak.

Bob tested this to death at the time of launch and we didn't see significant differences in speeds, but that was a year ago and the platform has grown in size so it's possible misconfiguration could have snuck in, or the characteristics of the platform have changed based on usage changes.

As Robertos said, Pro is a legacy add on which wasn't really designed for Unlimited. I just didn't see any need to turn it off, especially as it gives an ability to check the overall platform performance because it has a different management policy to Unlimited. With it all of a users traffic will be in the gold or titanium queues. Therefore there is some potential for it to perform better if we haven't provisioned enough bandwidth, or the balance was wrong. My team and I stare at graphs much of the day which are telling us we've plenty of bandwidth across the platform though!

If people use protocols which are in the lower tiers and want some sort of guarantee that if we cock up on our forecasting their speeds aren't affected, it makes a good add on for them. Providing they are comfortable with their P2P traffic having the same priority as their streaming, of course!
Standard User jelv
(knowledge is power) Fri 13-Dec-13 10:29:20
Print Post

Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
In reply to a post by KellyD:
If people use protocols which are in the lower tiers and want some sort of guarantee that if we cock up on our forecasting their speeds aren't affected, it makes a good add on for them.
When was the last time you cocked up and had a shortage of capacity?

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User deleted
(deleted) Fri 13-Dec-13 10:51:52
Print Post

Re: Pro add-on to Unlimited


[re: jelv] [link to this post]
 
At the start of this year although we had enough IPSC (connectivity for 20CN customers) capacity, our balancing of users across it wasn't good enough which meant that some end points would end up with more users on causing some congestion at peak. It was causing Purleigh some problems over on Community at the time.

We've since then increased our number of end points dedicated to IPSC traffic to spread the load more, planned a little higher for bandwidth per customer and full automated the balance so it works on the number of connected customers, rather than weighted round robin, so it's much improved.
Standard User Chrysalis
(legend) Fri 13-Dec-13 11:22:49
Print Post

Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
does the priority affect things if peering hits saturation?

BT Infinity 2 Since Dec 2012 - BQM
Standard User deleted
(deleted) Fri 13-Dec-13 12:36:24
Print Post

Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
no, peering is before the DPI. (in the direction of Internet to Customer).
Standard User timl
(committed) Mon 16-Dec-13 10:54:47
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
Well I had all weekend to test and it feels like a completely different connection. I've not had a single slow down even at peak times.

Not that the previous one was bad just that it would show max speed sometimes but not all the time and sometimes VOIP calls wouldn't come in with the correct tagging etc.

But it's now exactly as RobertoS described and Kelly and Dave tell us it should be.

Plusnet unlimited FTTC
Standard User RobertoS
(sensei) Mon 16-Dec-13 16:56:34
Print Post

Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
And Pro is off?

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User timl
(committed) Mon 16-Dec-13 17:05:23
Print Post

Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Yes... on Thursday late afternoon Plusnet recreated my entire Plusnet account and removed the Pro addon at the same time. It's running as if I was a new unlimited user.

Plusnet unlimited FTTC
Standard User deleted
(deleted) Mon 16-Dec-13 17:35:45
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
laugh

Timl: Want to do another test? Try and max out your line with some P2P and then do some streaming or VoIP/Gaming and see check that the P2P slows appropriately and the other traffic is unaffected.

Your original problem has got me all paranoid and it would be great to see that all is fine.
Standard User deleted
(deleted) Mon 16-Dec-13 17:39:49
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
FYI, we've checked and found some. Not massive numbers, but we are cleaning them up and we know what caused them to be missed too.
Standard User RobertoS
(sensei) Mon 16-Dec-13 18:05:38
Print Post

Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Eee lad, I'm reet chuffed I started this thread tongue.

My broadband basic info/help site - www.robertos.me.uk | Domains,website and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Mon 16-Dec-13 23:28:45
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
good, is all new accounts ok on this?

it is good it appears to be fixed, when I get activated I will do my own tests of course smile

BT Infinity 2 Since Dec 2012 - BQM
Standard User timl
(committed) Wed 18-Dec-13 11:25:42
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Hi Kelly,

I've not done a massive amount of downloading but over the last few days I noticed that when we streamed bbc iplayer and netflix at the same time as the P2P/Usenet download the P2P/Usenet download slowed and then went back up when the streaming stopped.

Thanks
Tim

Plusnet unlimited FTTC
Standard User kasg
(fountain of knowledge) Wed 18-Dec-13 12:05:00
Print Post

Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
In reply to a post by timl:
I noticed that when we streamed bbc iplayer and netflix at the same time as the P2P/Usenet download the P2P/Usenet download slowed and then went back up when the streaming stopped.

An excellent example of why 99.9% of users don't want the Pro add-on. smile

Kevin

plusnet Unlimited Fibre - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User Chrysalis
(legend) Wed 18-Dec-13 13:17:29
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
well how much did it slow down? do you feel it over compensated?

BT Infinity 2 Since Dec 2012 - BQM
Standard User timl
(committed) Wed 18-Dec-13 16:25:08
Print Post

Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
Hi Chrysalis,

At the time I was downloading there was a BBC iPlayer HD stream and a single HD feed of Netflix. The Usenet slowed from a touch above 7MB/s to slightly over 6MB/s.. it dropped to 4MB/s at one point for 10 seconds but I assumed that was because one of the HD streams was doing catchup or it could of been someone started a Youtube session going. That was peak time too.

But I really need to download more... to be certain smile

Tim

Plusnet unlimited FTTC
Standard User Chrysalis
(legend) Wed 18-Dec-13 17:05:33
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Re: Pro add-on to Unlimited


[re: timl] [link to this post]
 
ok and it doesnt do with pro addon with normal tcp congestion control?

going from 7 to 6 is reasonable, the 4 to 10 seconds is of more interest tho.

BT Infinity 2 Since Dec 2012 - BQM
Standard User RobertoS
(sensei) Wed 18-Dec-13 18:34:08
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
"4 for ..."?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User fenlandbroadband
(eat-sleep-adslguide) Wed 18-Dec-13 20:56:54
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
What is this "pro add-on" from PlusNet? I can't see any mention of it during the sign-up stages for their ADSL based packages, at least for the residential based ones?

____________________________
Campaigning for ADSL Broadband in the Cambridgeshire Fenland towns
www.fenlandbroadband.co.uk
__________
| Be* (and previously ZeN Dec 2006-Jan 2009, plusnet Aug 2004-Dec 2006, ZeN Apr 2003-Aug 2004)
Standard User deleted
(deleted) Wed 18-Dec-13 21:00:58
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Re: Pro add-on to Unlimited


[re: fenlandbroadband] [link to this post]
 
http://www.plus.net/support/broadband/products/pro-A...
Standard User jelv
(knowledge is power) Wed 18-Dec-13 21:05:12
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Re: Pro add-on to Unlimited


[re: fenlandbroadband] [link to this post]
 
In reply to a post by fenlandbroadband:
I can't see any mention of it during the sign-up stages for their ADSL based packages
That's lucky - you might be tempted to blow £5 a month on something that will make your connection worse!

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User fenlandbroadband
(eat-sleep-adslguide) Wed 18-Dec-13 21:07:42
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Thanks. So just removes the traffic management and rate limits that may be in place, but doesn't actually allow the line to run at the full down/up speeds that it could possibly connect at (eg: Annex M for uploads)?

____________________________
Campaigning for ADSL Broadband in the Cambridgeshire Fenland towns
www.fenlandbroadband.co.uk
__________
| Be* (and previously ZeN Dec 2006-Jan 2009, plusnet Aug 2004-Dec 2006, ZeN Apr 2003-Aug 2004)
Standard User deleted
(deleted) Wed 18-Dec-13 21:18:08
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Re: Pro add-on to Unlimited


[re: fenlandbroadband] [link to this post]
 
It doesn't affect uploads at all as there is no traffic management at Plusnet level as the damage will have been done by the time it reaches their servers
It doesn't affect the ability to run at full download speed but not having the pro option will restrict non priority traffic to allow priority traffic to pull all the bandwidth it needs whereas with it you may find that priority traffic is slowed down
Standard User jelv
(knowledge is power) Wed 18-Dec-13 22:08:03
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Re: Pro add-on to Unlimited


[re: fenlandbroadband] [link to this post]
 
http://usergroup.plus.net/prodcomp1.php allows to compare products. It shows that there are no restrictions on maximum speeds all day, any activity on both Unlimited and with the Pro add on.

If you look at the legacy products such as Extra you will see that speeds were restricted and then adding Pro would make a difference.

Why they ever made the Pro add on available on Unlimited is a mystery. The only reason I can see is that it increases Plusnet's profits by £5 per month while doing nothing for the user and possibly making the experience worse.

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User RobertoS
(sensei) Wed 18-Dec-13 22:24:47
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Re: Pro add-on to Unlimited


[re: jelv] [link to this post]
 
Can you have it on the allowance products? I forget and tired now.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User jelv
(knowledge is power) Thu 19-Dec-13 09:38:45
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
It came in when they dropped Pro as a separate product (with it's very tight allowances) - this was when Extra and Value were launched. It could be added to any product (not NOT the old unlimited that they had to withdraw).

jelv

Plusnet user since November 2001 - not sure for how much longer
Standard User RobertoS
(sensei) Thu 19-Dec-13 13:22:30
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Re: Pro add-on to Unlimited


[re: jelv] [link to this post]
 
I mean the current allowance products smile.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User deleted
(deleted) Thu 19-Dec-13 14:00:05
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
yes you can - but it is bit of an own goal as you can upgrade to unlimited for less
Standard User RobertoS
(sensei) Thu 19-Dec-13 14:07:08
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
LOL, so you can. Starts a new 18 months of course, which Pro doesn't. But people wouldn't do it if worried by the 18 months. Incorrect as per Oldjim's post and my reply to that.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Thu 19-Dec-13 15:11:16)

Standard User dragon2611
(committed) Thu 19-Dec-13 14:20:53
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Doesn't pro also increase the priority in BTW's network or was that only for 20CN?
Standard User jelv
(knowledge is power) Thu 19-Dec-13 14:43:43
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Re: Pro add-on to Unlimited


[re: dragon2611] [link to this post]
 
Pro never did that. You are getting mixed up with Max Premium which gives the faster uploads on 20CN and also gave higher priority on the BT network. The two are totally different and could exist side by side.

jelv

Plusnet user since November 2001 - not sure for how much longer

Edited by jelv (Thu 19-Dec-13 14:44:35)

Standard User RobertoS
(sensei) Thu 19-Dec-13 15:00:42
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Re: Pro add-on to Unlimited


[re: dragon2611] [link to this post]
 
As jelv says. ASIU still available under some other moniker on WBC/WBMC (21CN) and IPSC (IPStream Connect).

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User deleted
(deleted) Thu 19-Dec-13 15:03:22
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Apparently not accurate http://www.plus.net/support/service/policies/product...
2. Residential standard broadband product changes
Rules for current products (Plusnet Essentials and Plusnet Unlimited)

With a contract
switching between products is free and won't effect the length of the contract
the contract cancellation fee will be recalculated based on the cost of the new product and the remainder of the current contract
switching to fibre optic broadband starts a new contract and is subject to the terms stated below
Without a contract
switching between products is free and customers can choose whether to start a new contract
switching to fibre optic broadband starts a new contract and is subject to the terms stated below
Standard User RobertoS
(sensei) Thu 19-Dec-13 15:08:51
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Re: Pro add-on to Unlimited


[re: deleted] [link to this post]
 
Oops. How right you are smile.

I was thinking of my move from Fibre Extra to Fibre Unlimited, when the new products came out.

Thanks.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Tue 31-Dec-13 10:33:08
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
Ok

For me speeds are ok on external FTP albeit a bit inconsistent but high at least 80% of line speed.

however ssh on non standard ports is a problem, I have ran lengthy mtr's whch report lower jitter than I had on BT, one server after 500 pings 0.0 jitter, another 0.2. Yet over tcp there is noticeble jitter and some packetloss. Will try it again tonight, and then probably order pro to see if this issue goes away.

BT Infinity 2 Since Dec 2012 - BQM
Standard User Chrysalis
(legend) Tue 31-Dec-13 17:28:11
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
ok I had to jiggle things round a bit as some peering congestion one one of the routes.

I enabled pro 2 minutes ago, and the packetloss I was seeing on ssh stopped, the jitter not so sure as that improved anyway earlier on.
External ftp as mentioned earlier was fast but not flatlining my connection.

I downloaded 2 50meg files, added pro, recconected ppp, downloaded same 2 files again and can see affect on screenshot I am adding, the connection was otherwise idle. Although on external ftp I do see the difference, I am prepared to accept that difference, to me the issue is the packet loss on the ssh. If plusnet want me to start sniffing packets etc. I can do that but its just aes encrypted ssh terminal sessions on non standard ports, plus a proxy connection was used as well on one server to work around the peering problem.

external FTP pro off then on

Plusnet Fibre Unlimited BQM
Standard User RobertoS
(sensei) Tue 31-Dec-13 18:12:35
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
That is a lot cleaner with it on smile. But I wouldn't rule out getting Chris to see if the traffic management can be sorted to work the same for you without Pro.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Tue 31-Dec-13 19:53:57
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
it is but with it off it is almost full speed so I am ok with that, it leaves a bit left over I guess to make sure is unallocated bandwidth for http etc. If the loss on ssh stops then I will remove pro otherwise I will just leave it on.

Plusnet Fibre Unlimited BQM
Standard User RobertoS
(sensei) Tue 31-Dec-13 19:57:25
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Re: Pro add-on to Unlimited


[re: Chrysalis] [link to this post]
 
You won't know it has stopped while you have it on?

Anyway, you may as well keep it on for a month seeing as you've paid for it. Unless they do a tweak and want a test or two.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User Chrysalis
(legend) Tue 31-Dec-13 21:47:43
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Re: Pro add-on to Unlimited


[re: RobertoS] [link to this post]
 
yeah I will be keeping it on unless plusnet staff tell me they made changes and want me to test.

Plusnet Fibre Unlimited BQM
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