Broadband woes

As advised, I will post my problems here. Where to start. Two years ago my local exchange was upgraded from BT 20CN to BT 21CN. My wonderful LinkSys Router was not compatible so PlusNet sent me a Thompson Router. I was rather surprised to find that most of the time I was getting, Download of 7 - 8 Mbps and an Upload of 700 - 800 Kbps.

A year ago, for reasons I cannot recall, I was sent a new Router (Technicolor). It must have been because of drop-outs or poor speed.

I was aware I had problems again about 2 - 3 months ago but not the time to chase it up.

BT (OpenReach) visited yesterday and said (after testing) that my line was 100%.

Not sure if it is relevant but I purchased a twin handset BT 7600 phone on 16th December 2013 and installed it immediately. I have intermittent noise on the phone which is sometimes very quiet, sometimes very noticeable and sometimes not at all. I do not recall having noise on the phone during the last two weeks of December 2013.

PlusNet have confirmed that during January, I have had the Broadband connection terminated and then restarted.

My average download is now 5.25 Mbps and Upload of 500 Kbps or 600 Kbps and I have seen 800 Kbps. That download speed is something I have not experienced (until recently) since the exchange was upgraded and that was more than 2 years ago.

I believe in days gone by my sync speed was over 7 Mbps, it is now 5.66 Mbps.

Help!

Hi Nolly,

Can you post your line stats from your router?

Hi Kr1s69. Not sure exactly what you want. Would you please talk me through how to get the stats.

Thank you.

Hi,

I'm not familiar with your router, but you seem to know how to get your sync speed, so getting the full set of line stats shouldn't be too difficult.

You need to login to your router and in the status or statistics section find:

Line attenuation
Noise margin (or SNR margin)
Connections speed

For all 3 you should see values for upstream and downstream.

(First, just information. Technicolor bought Thomson many years ago, and a bit ago changed the name on the routers from Thomson to Technicolor. Apart from changes between models, Thomson = Technicolor ).

As well as your downstream sync speed, please could you post the upstream, plus the SNR?Noise margin and Attenuation down and up.

Was your previous telephone a corded one, or cordless? (This is to do with a diagnostic test one of us will come to soon).

Our posts overlapped .

Hi, I logged into my Router and check several times but I cannot see anything about stats.
I have been running thinkbroadband speed test and I installed ttbmeter about 2 hours ago. Also used the ping/quality tool. I have also been running the speedtest.btwholesale.com test.

Hi, Both the old and new twin handset phones are cordless. Don't know where to look for the required information.

I don't use my Plusnet router any more, so going from memory, but on the page where you got the sync speed isn't there a Details button at the top right?

Hi, Just Googled for some help and it directed me to the following.

DSL Connection

Link Information

Uptime: 1 day, 5:39:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 623 / 6.411
Data Transferred (Sent/Received) [MB/MB]: 130,61 / 936,59
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 43,5
SN Margin (Up/Down) [dB]: 12,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 25 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 935 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 95 / 919
HEC Errors (Up/Down): 99 / 1.965

OK. Now unplug the telephone and second phone base stations from the mains. Then take those stats again and post them. You can plug the phone power back in when you are sure the post of the new stats has worked .

Edited by RobertoS (Sat 01-Feb-14 21:09:21)

!"£$%^&* I inadvertently powered off the Router - back on now. Stats now show.

*** Forgot to say I did power off the telephone base station ***

DSL Connection

Link Information

Uptime: 0 days, 0:00:30
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/kB]: 15,47 / 13,04
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,9 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Edited by deleted (Sat 01-Feb-14 21:24:00)

Been there, done that. Has the air turned back to invisible from blue?

Unfortunately turning the router off has largely made that test useless. But maybe we don't need to redo it, so don't, just yet .

These new stats - were they taken with both phone powers unplugged from the mains sockets. That's what I meant to say before - as it is possible the power units are causing trouble. Unplugging the power cord from the base isn't what we need.

Umm ... thinks ....

Let's start again, as that's far easier than trying to explain a complicated set of new instructions.

So - in steps:-

1) Take the stats again with the phone power units plugged into the mains. (Maybe that's what you've just done, but please do it again).
2) Unplug both phone stations from the mains sockets - not the power leads from the units themselves.
3) Take the stats.
4) Reconnect power to the phones.

The aim of this, as I said a different way, is to makes sure those power units are clean. They can be dodgy.

Next - have you got a Sky Box? If you have, is it connected to the phone line through a filter?

Air is invisible again. No Sky Box.

Both phone power adapters connected to mains and powered on.

DSL Connection

Link Information

Uptime: 0 days, 0:30:35
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/MB]: 538,07 / 2,00
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,7 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 7 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1 / 7
HEC Errors (Up/Down): 0 / 8

Both phone power adapters disconnected from the mains.

DSL Connection

Link Information

Uptime: 0 days, 0:35:42
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1.011 / 6.371
Data Transferred (Sent/Received) [kB/MB]: 544,02 / 2,01
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,0 / 43,5
SN Margin (Up/Down) [dB]: 5,8 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 8 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 1 / 8
HEC Errors (Up/Down): 0 / 8

Since plugging both phones back into the mains, I have lost my internet connection twice.

I have 'snooped the line' on the slave handset and the noise is quite loud. Do I have a phone problem?

Read the stats while the noise is there.

Then unplug the phones and do it again.

Please post both sets.

Noise when snooping the line.

DSL Connection

Link Information

Uptime: 0 days, 0:12:43
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 967 / 6.363
Data Transferred (Sent/Received) [MB/MB]: 1,84 / 6,37
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 43,5
SN Margin (Up/Down) [dB]: 6,5 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 38 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3 / 7
HEC Errors (Up/Down): 0 / 10

Both phones unplugged from the mains

DSL Connection

Link Information

Uptime: 0 days, 0:02:56
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 971 / 6.371
Data Transferred (Sent/Received) [MB/MB]: 1,94 / 6,55
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 44,0
SN Margin (Up/Down) [dB]: 6,9 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 27 / 0
Loss of Signal (Local/Remote): 3 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 50 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 1
HEC Errors (Up/Down): 0 / 1

That's quite a jump in the upstream, but I'm busy now until I go to bed.

Not sure I follow that comment about upstream. OK and thanks for your help so far.
Hopefully, we can troubleshoot further, tomorrow.

In reply to a post by Nolly:

Not sure I follow that comment about upstream. OK and thanks for your help so far.
Hopefully, we can troubleshoot further, tomorrow.

Your Upstream has jumped from 671 in first set of figures to 1011 in latest.
Your downstream is low for attenuation and snr
As connection speeds tend to be higher in morning than evening.
Leave overnight as is
Switch off router in morning, leave for couple of minutes then restart router and post results.

Hi flippery, OK and understood.

Just as an extra piece of troubleshooting, I have temporarily reinstated my old twin handset cordless phone. When I snoop the line on the working handset, the noise is bad but intermittent. So that must have eliminated my new twin handset phone. The noise is coming from ..... !

Sorry - I was in a rush at the time. If you remember I said it's movement in the SN Margins we were after. So in that post I meant the upstream NM had gone up 0.4dB which is quite a lot.

Edited by RobertoS (Sat 01-Feb-14 23:57:14)

Careful how much messing (disconnections) you do in an hour or so . The DLM doesn't like that and often slugs the speed for weeks.

Just before you had the two disconnections I did a long post about a few ideas, and accidentally deleted it before posting.

One important thing in it was to check the ring/bell wire inside the master socket.

Also a good idea to read this page and see if anything there may be relevant.

Understood.

When the BT engineer was here he replaced the Master Socket and connected a faceplate which has an ADSL filter embedded.

Yes I know. Even when the problem is with the BT kit or PlusNet, the end user always suffers.

Surprised I can post again as over the past hour my connection has gone up and down like a yoyo.

Ring wire shouldn't be an issue then. Read the other page though. Just checking there aren't any straws to clutch . As was said, that downstream sync speed is rather poor.

Best connections speeds are always obtained by sync'ing well inside daylight hours. Never near dawn, dusk or during hours of darkness.

As you have said, the ring wire should not be an issue. I have looked at that link about the ring wire and there is rather a lot to take in. Not sure that I want to fiddle with the wiring but with the new Master Socket and the other new bit with the ADSL filter should mean that I do not need to.

Must off to bed. Thanks and goodnight.

Update. Booted PC 7am. Had Broadband/Internet connection. Did a speed test with the same comparatively poor speed. Tried a BT Line Test from https://www.bt.com/consumerFaultTracking/public/faul... The Broadband connection dropped so the test was never completed. That was between 7.15am and 7.20 am.

Contacted PlusNet and the call handler said he saw drops in connection from 9.10pm last night. He could also see numerous drops that I was experiencing late last night. Although two of the drops were caused by me power cycling the Router, he said that he could see about 20 drops.

Have new phone connected from the early hours of today (before 1am). Some very faint line noise at the moment but it was quite loud a bit earlier. Not sure if the stats are useful at the moment but I have posted below. As can be seen from the stats, the connection came back at about 7.25am.

Been told by PlusNet that I will get a telephone call from support today and informed that they do not start until 9am.

DSL Connection

Link Information

Uptime: 0 days, 0:35:45
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 739 / 6.391
Data Transferred (Sent/Received) [MB/MB]: 19,70 / 157,22
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 25,1 / 44,0
SN Margin (Up/Down) [dB]: 11,2 / 6,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 43 / 0
Loss of Signal (Local/Remote): 5 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 181 / 5
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 26
HEC Errors (Up/Down): 0 / 56

In reply to a post by Nolly:

When the BT engineer was here he replaced the Master Socket and connected a faceplate which has an ADSL filter embedded.

I don't know if you have done this but if you still have a working corded phone and connect it into the TEST socket which is within the master socket dial 17070 and take option 2 for the quiet line test, you shouldn't hear any noise if the voice part of the connection is OK.

Careful with that advice Alastair .

It sounds as though the latest interstitial filter plate has been installed, and very few non-techies realise that test socket access requires removal of that as well as the faceplate.

Hi Alastair. No, I do not have a corded phone.

Thanks, Norman

Is that what the plate is called. I know where the test socket is and getting to it is not something I want to fiddle with. Have not got a corded phone anyway. I am certain that in the distant past, I have rang that number from a handset and that would have been on the advice of a BT person.

Not sure if it is relevant or just coincidence but when I booted the PC this morning and established an Internet connection, I then tried the online BT Line Test. That resulted in my Broadband connection going down. The same happened late last night but then that was horrendous. I lost the connection so many times I thought I had two pieces of wet string as opposed to two copper wires.

Contacted PlusNet three times this morning and they have scheduled another engineer visit for the 10th February. I am not a happy bunny. That will be more three weeks after I logged the problem (ticket raised). What is the engineer going to do! If there is no line noise when he visits, what will he achieve. I believe that checking the connections in the cabinet and providing me with another pair of lines might be more in order. What about checking the exchange! Could there be a problem there which is only affecting my line?

I have raised a complaint with PlusNet this afternoon as this is a degradation in the service I had and it is taking far too long to get close to the problem. I realise that intermittent faults are not the easiest to find as I am an ex computer field service and later support engineer.

Part of the tackling intermittent problems is to isolate it by taking the appropriate action(s).

If the engineer arrives and tests using the test socket with their corded test gear and finds no noise or faults then you may very well get charged for the visit.

http://www.coolwebhome.co.uk/faceplate/ shows the sequence to get to the test socket, and a corded phone is a good handy thing to have as they don't generate any noise from the compression of the voice over the wireless part.

You probably do have something external, e.g. water ingress into a joint outside, but these are not simple to find and other go away if there is a few days of dry weather.

You won't be fiddling with wiring. Just 2 sets of 2 screws and 2 faceplates to pull away from the BT socket to enable access to the test socket.

Can you borrow a corded phone or buy one from Argos or similar for < £5?

I mentioned to BT CS that I had an INTERMITTANT noise issue with my line. She did say "that there would be a charge if no issue found" and I said that if the engineer came and found no issue one day and found one another day, would I be allowed a large compensation claim for another day off?

Issue was found and turned out to be my cabinet connections were at the base and were getting damp after heavy rain. Reconnected near the top and been ok for 3 years.

I do not know anyone with a corded phone. I insisted that I would not be charged for the previous engineer's visit and I was not. I will insist that I do not pay for the next visit either.

My suspicion is that the problem is in the cabinet. Why do they want to visit here rather than look at the cabinet connections!

The faceplate that was fitted is a BT OpenReach Mk2. It has two connection sockets, one vertically above the other. The phone is connected to the socket in the bottom half. The bottom half of the faceplate has two screws.

In reply to a post by Nolly:

I know where the test socket is and getting to it is not something I want to fiddle with.

When you have BB it is always worthwhile being prepared to get to test socket, it's only a few screws after all, and to have a cheap corded phone handy. Then when you report a fault and they tell you that you will be charged if a fault is found in your own wiring, you can be confident that any fault lies on the BT side.

Hi broadband66. I have covered my response in my reply to MrSaffron. I will contact my next door neighbours to see if they have a corded phone I can borrow. Thanks for your input.

Hi XRaySpeX. Thanks for your input. I going to see if I can borrow a corded phone. I am probably overly concerned about getting to the test socket.

Does it help that one of the CSC Analysts that I spoke to this morning said he could hear noise when I was talking to him. His hearing is undoubtedly better than mine.

Edited by deleted (Sun 02-Feb-14 18:49:35)

You can insist but if the current issue is internal (after socket) and you haven't covered all the bases then you may well be charged.

According to OP
The OR engineer visited recently and changed Master and fitted new integral Filter plate..
To do this the engineer must have had a reason.
It may be that the problem could be in the connection box at the top of the drop cable pole.Maybe, as previously stated, water ingress or corrosion. Recent high winds would not help.

I will insist. I have a tiny bit of good news but to save saying it twice, I will say it in my reply to flippery.

The Master Socket was replaced because I had an old one. It is no doubt standard practice. He said that we don't need ADSL filters like the one I had but we fit these as a matter of course (not his exact words). To me, he was bringing it up to the latest standards.

Now for the cables. I have a cable from the Router to the Filter plate and a cable from the Base Station (phone) to the Filter plate. The cable that exits the Master socket is just over 1" long and then disappears through the bottom corner of the window frame (not wooden). On the outside of the house, the cable is about 9" to 12 " long and disappears into the ground. The cable is not associated with any telegraph post.

My gut feel, and that is all it is, is that the problem is a bad connection in the cabinet and/or water ingress.

Now for the tiny bit of good news. Contacted my next door neighbour and have just collected a corded phone

In reply to a post by Nolly:

No, I do not have a corded phone.

Always keep a corded phone in a cupboard somewhere. Dirt cheap and invaluable for testing and for use during a power cut.

Borrowed one but not yet tried it. When this saga is over I will probably buy one. Even If I don't ever use it, it may come in handy for someone else.

Try charity shops - you'll probably find one for 50p or £1.

Otherwise Argos: £4.28

Edited by jelv (Mon 03-Feb-14 08:37:57)

Hi jelv. In a reply to another thread, I said that I had borrowed a corded handset from a neighbour. I may very well end up buying one.

Picked up the phone (second handset) this morning and there was an error message on the screen. Should have written it down but the last part of the message read, 'Check your Line Cord'. I was sure that my Internet/Broadband connection was lost around that time. Think that the two events were coincident. Just check my stats and the uptime reflects that there was a restart shortly after those events. Suggests that there was a problem on the telephone line. Never seen that message on the phone before.

I will repeat. If it's your problem then you WILL be charged!

Hearing you loud and clear.

Cancelled BT Engineer visit for 10th Feb. Noise on the phone has become somewhat insignificant when listening. A test two days ago with a corded handset using the BT Test Socket did not reveal any noise.

My link has been up for 1 day and 4 hours which compared to a week ago is amazing.
Consistently seeing upload of 800+ Kbps but the download remains at around 5.25 Mbps.
Waiting to see if the link stays up longer and my line profile speed gets automatically adjusted.

I need to understand the Attenuation level and CRC & HEC errors in my Router's stats.
Should I start a new thread?

No. You've already posted line stats here.

I am trying to understand why my Down link Attenuation is much higher than that for the Up link.

Also, I am getting a large number of CRC & HEC errors. Both are much larger for the Down link.
I have read that a large number of CRC & HEC errors are associated with noise.

Can you please advise.

Down more than high (and usually double the figure)

Because attenuation is higher the higher the frequency. Upstream on ADSL2+ runs in the block under 100KHz and download runs in the next block all the way to 2200 KHz. (Fixed typo that showed wrong units)

This explains the big difference.

The downstream being larger is more prone to noise, and also has to compete with all the AM radio stations.

Edited by MrSaffron (Thu 06-Feb-14 11:30:59)

Thank you for your explanation, it enhances my understanding. Was not aware of the different frequencies involved which explains a lot.

In reply to a post by MrSaffron:

download runs in the next block all the way to 2200 MHz.

2200 kHz?

In reply to a post by kasg:

In reply to a post by MrSaffron:

download runs in the next block all the way to 2200 MHz.

2200 kHz?

The typo is due refers to the frequency with which his fingers hit the keyboard.

Did the noise appear after heavy rain? With the amount of rain we've all had, you should be able to correlate those two occurrences.

I have tried to correlate such as the wind and the rain to the noise but it is nigh on impossible as we have had so much. Other than the driving the rain, the high winds are not relevant as the telephone cable does not go to a telegraph pole. Except for no more than 12" (3" inside and 12" outside) the cable is underground. It must go to a cabinet which is above ground.

After the link being up for more than 37 hours, I lost my Internet connection and on checking my Router, the link had gone down and than re-established. The Down S/N was around 6db but the Up S/N was going up and down anywhere between 3 and 9db. It settled at the higher end. Subsequently, the 800+ Kbps I had enjoyed for a day and a half, went to 570 Kbps. Several hours after the event, I decided to do a Router restart from the GUI. The Up S/N was then around 6db (just checked again and it is 5.7db). The Up speed is now back to 800+ Kbps.

During the day (earlier), I could not discern any noise when snooping' the line or during telephone conversations. In the past few hours I have heard some very faint noise.

Link got chopped again at around 11pm. Slightly higher Up S/N at 6.6db. Lower Up speed at 650 Kbps. Somewhat louder background noise of cordless. Must check with corded phone at test socket when I have time.

Never test with a cordless phone - because they are digital, it would sound completely silent, so they artificially create noise as a reassurance to the user that its working as they can hear noise.....

You will therefore need to test with directly connected corded phone.

Just to clarify. When you say "snooping' the line", what are you doing?

Tam, My cordless is completely silent (other than the dial tone) most of the time. From time to time, I hear background noise. If noise was being purposely generated to reassure the user, I would hear it all of the time.

It was a term that I picked up many years ago and I believe from a BT engineer. By 'snooping' the line I mean the following. If you press the green button (on my phone) you will hear a dial tone and it lasts for 10 seconds before it times out. During that time you can listen to see if you can hear noise. This can be done with a cordless or a corded phone of course.

This thread is getting long and you may have already answered this question earlier but how did you get on using the corded phone and completing the quiet line test i.e. dialling 17070 and taking option 2 ..... and listening patiently

Hi Apprentice, I am conscious that this thread has become rather large. Like to thank everyone who has offered advice. We can knock it on the head if it is becoming unwieldy.

When I did the 17070 option 2 test, there was no noise apparent. I will be trying it again.

I have been offered a BT Boost Engineer by PlusNet but I do not know what that entails. By Boost, I assume that the transmitted power will be increased!

I have been offered a BT Boost Engineer by PlusNet but I do not know what that entails. By Boost, I assume that the transmitted power will be increased!

I've asked "someone who can tell you" if he can answer, as I'm not sure exactly what they do. Boosting the power definitely isn't.

http://www.openreach.co.uk/orpg/home/solutions/engin...

I have been offered a BT Boost Engineer by PlusNet but I do not know what that entails. By Boost, I assume that the transmitted power will be increased!

Hi there Nolly. A Boost visit is the same as an LLU SFI, basically the engineer is tasked to resolve your broadband issue, and the original brief was to 'make the end users experience of broadband as good as possible' .

The big difference is that a Boost visit is up to and including the CP's router, and the engineer should be carrying a spare CP router to replace yours with *if* required.

Hope this helps.

I'd say go for it. I might even have a read through this thread

'reduced CO2 emissions'

ROFL

Hi Zarjaz, Thank you for that enlightenment. I think that it is worth going for.

Thanks. Zarjaz has provided me with an explanation.

In reply to a post by Zarjaz:

'reduced CO2 emissions'

ROFL

Nothing wrong with that . The writer appears to think Openreach engineers travel from America to the end user.

What an ugly phrase "truck roll" is!

Quiet Line Test carried out, at various times of the day (if possible), with the corded phone in the test socket (therefore nothing else connected) should give a quiet line. Try a few hours after heavy rain.

OK.