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How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?
Plusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
Edited by mlmclaren (Wed 17-Jun-15 23:44:20)
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I'm happy with my ADSL1 (20CN) connection and have rarely had to contact CS during the last 20 months.
plusnet user
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I am happy with the 4Mbit ADSL connection.
No problems with speed or reliability - present uptime 85 days
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Register (or login) on our website and you will not see this ad.
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Personally, no problems whatsoever.
Kevin
plusnet Unlimited Fibre - sync approx 65000/20000 at 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST |
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How satisfied are you with the products Very satisfied with my product (40/20), but very unimpressed with the new product lineup.
performance Very satisfied.
and customer service quality Luckily I haven't needed customer service, but looking at (always skewed) forums it does seem to be a serious issue for many.
The Thinkbroadband 'Compare Broadband' is probably still a very good guide, and Plusnet remain significantly above the other budget providers (basically BT, Sky, TalkTalk).
--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
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Very good, keep it coming!
Plusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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Just renewed after my first year with PN ADSL2. A few hiccups seem inevitable with most suppliers but my steady 10.5mb unlimited meets my requirements. Besides my kind neighbour lets me piggyback on his 37mb TT fibre connection when mine goes down
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Was always very happy with my PN connection.
Had one issue in over 3 years with them.
As for Customer Service levels, being a former staff member I am a little biased really but as with any company there are good, very good and awful staff members at PN. Most of those I worked with in Tech were of the VG nature.
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Very happy with my 80/20 @ 74/15, along with the £1 extra per month for the Youview+ box.
Not too happy about the dropping of the 40/20 package but seeing as I recently signed a new 24 month contract, I can't really predict what products will be available when the contract's up.
Edited by deleted (Thu 18-Jun-15 16:16:07)
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They've dropped the VoIP facility forcing me to find another provider.
Speed in the evenings on my 40/20 FTTC can drop as low as 5mbps.
I know if I have an issue that just needs addressing in the next few days I'll be forced to wait a long time if I ring or to use the dreadful char facility when I could previously just quickly raise a ticket and get on with life.
Satisfied? What do you think?
jelv
Plusnet user since November 2001
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Just fine thank you. No issues recently at all.
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Thanks again for the input guys, as before keep it coming!
Plusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Plusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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I was going to disagree using the link direct to my tickets until I checked and found that they have now totally emasculated it.
So now it is phone or chat which isn't acceptable
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I heard this was happening a few months ago, I said then 'Thats not going to go down well'.. 
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Thanks again for the input guys, as before keep it coming!
Just got to 12 months as FTTC user on 18month contract (80/20 profile). No problems at all, only had to use support once two days after go-live as was provisioned on 40/10 instead of 80/20 and that was fixed the following day.
The product is the right price and has the options (static IP) that I can't get from any of the other mainstream / sensible price providers without going to a business provider who will charge more (e.g. AAISP).
plusnet unlimited fibre 80/20 product - Installed 2 June 14 - April Sync 57 / 11 with G.INP
16 years UK broadband (Since 1999 ntl:cable trial), Asus RT-AC68U & HG612 - BQM - Speedtest
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How satisfied are you with the products, performance and customer service quality offered by Plusnet right now? Somewhat disappointed. Over six months since a number of us reported a significant network issue and PN still hasn't managed to solve it. They don't seem overly bothered about it either.
---
Andrue Cope
Brackley, UK
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Might be a silly question but why do you require these responses? The Plusnet forums will give you a reasonable idea of customer's attitudes.
Personally I've never had an issue with Plusnet and been a fibre customer with them for over 18 months - the only issue they seem to have consistently is residential phone waiting times.
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Since FTTC was installed last year February 2014. Overall happy with Plusnet 80/20 product with plusnet home phone as I am getting 74/18. Before that, I used to be on ADSL2+ 14/1.2.
A great offer on 80/20 for 2 years discount of £10 off to reduced from £19.99 to £9.99. Plus further £2.50 off from my friends/family referral scheme to reduced £7.49 for 80/20.
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The Plusnet forums will give you a reasonable idea of customer's attitudes.
I don't think that is true. The percentage of customers posting must be infinitesimally small and of those it tends only to be when they have actually got an issue. That can't give any sort of an idea about the general feeling of customers surely.
p.s. - I should add that in General I'm a satisfied customer (at the moment).
Edited by longedge (Fri 19-Jun-15 08:15:46)
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Thanks for all your input folks, I hope it keeps coming in at this rate for a little longer...
Thanks again
Minusnet 21CN 3500/800 @ 4.2Km > TP-Link TD-W8968v3
Minusnet Fibre 67000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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Once you've got about 1300 replies you'll be able to compare it with the thinkbroadband percentage . (Hover the cursor over a graph bar to see the sample size).
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Post deleted by MrSaffron
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I feel the same as this: http://s1.postimg.org/qb5c4tanz/plusnet_service.png
Recently moved the last of my family & friends' lines away from Plusnet, it honestly was a relief.
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Feel free to disagree with others, but do so without petty name calling that only escalates things.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Am I satisfied with the product - Yes
Am I satisfied with the price - Yes
Have I had to call upon Support - No
Do I feel concerned about PN's ability to support me in the event of a fault - Yes
Am I happy about the erosion of service and products witnessed over the last few months - No
Am I happy to pay more for a better service - Yes
Am I looking to leave at the end of my contract - Yes, more than likely
All I have to do now is find an ISP that I can afford and appears to offer good support (should I need it) - Blank drawn so far  [This isn't a post requesting suggestions though!]
Edited by ferretuk (Fri 19-Jun-15 23:51:00)
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Thanks everyone and also a big thanks for putting a few notes regarding the services.
Keep it coming of course!
BT WBC 21CN 4400/800 @ 4.2Km > TP-Link TD-W8968v3
Minusnet FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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All Good Here
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How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?
What about yourself? Are you happy with Plusnet?
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Good Morning Everyone,
Thanks very much for your feedback on Plusnet and also for some of the notes on your likes and dislikes.
The reason I asked for some feedback on here was to get an idea of how those similar to myself felt with Plusnet's service/s.
Now that I'm finished with this poll, I will reveal the results below
The results from ThinkBroadband's Forum are as follows:
Happy: 7
Happy But Worried: 6
Unhappy: 2
Currently Having Issues: 3
In order to get a Happy & Unhappy number the Happy But worried get's split equally between both Happy and Unhappy & those having issues get added to Unhappy and those results reflect as follows,
Happy: 10
Unhappy:8
Thanks for participating.
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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How satisfied are you with the products, performance and customer service quality offered by Plusnet right now?
What about yourself? Are you happy with Plusnet?
I have two connections at two address using two different technologies!
My main connection FTTC has been a right pain in the rear since around March (Activated February) due to issues either with Plusnet's Gateways/Endpoints or BT Wholesale Links & after 3 months wasted trying to get PLusnet to give a damn, they have just been ignoring me and seemingly the issues for the past month or so now.
I'm going to be buying my way out soon and seeking a provider with as little 3rd party involvement as possible, so the answer is no I'm not happy.
Meanwhile my ADSL connection has seeming been unaffected by issues with Fibre and despite a few issues during the provisioning of the line (Openreach cock-ups) and a heated debate on what the lines speeds was quoted at (2.5mbps min and trying to say half a meg was satisfactory) the service has been pretty rock solid, my vote for this connection would be happy but worried.
My worry is that should I need Plusnet for any faults that may occur in future they might pan out less than useful and also support side of the service has clearly been reduced with Ticket System now a thing of the past & getting through on the phones requires booking afternoon of work to listen to a clip of The Human League
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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Add me to the unhappy and concerned brigade!!
Been with Plusnet for over 2 years on fibre 80/20.
Hiccup to start on install day, sorted at 10 pm after I posted on here, so initailly angry then happy!
Had a couple of issues which were reported, they swere slow to follow up after which BT had fixed the problems.
Had noticed speeds were dropping slowly over the last few months - test with support yesterday gave a sub 40mbps download. They passed to OpenRetch so we'll see what happens, due an update on Tuesday.
Also discussed new contract as I am out of contract now for both phone and broadband.
Lots of choices of where to go, but stuck with Plusnet whilst they try and fix things.
Not happy with one of the people I spoke to yesterday in customer services, thought he was quite rude really and dismissive of my argument for a better price.
With the fault now, that has been there for some time obviously, I want a much better deal to stay.
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If I believed I had an unfixed fault, I'd want it fixed by my ISP before even thinking about negotiating a retention deal. If the ISP wasn't able either to convince me there was no fault, or to get it fixed, then I would migrate away. There's no way I'd agree to a new lengthy term in order to get a discount on a service that is degrading all the time.
Ordinary Customer Services cannot do anything about your pricing. Only the Customer Options Team can do that. (I believe they work Monday-Friday). (Struck out as per Oldjim's reply).
Edited by RobertoS (Sat 20-Jun-15 15:17:56)
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actually it is a bit longer but it is a lot more difficult to find it
Customer Options Team. We're available on 0800 432 0200 or 0345 140 0200 between 8am and 8pm Monday to Friday, 9am and 7pm on Saturdays, then 9am and 6pm Sunday (except bank holidays).
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Thanks Jim.
I've a feeling I was thinking of the provisioning team.
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That's what I told the impolite chap, and the young lady (christ I feel old saying that!) i'd spoken to originally.
yesterday process went:
Spoke to CS, guy called Phil.
He rang back when it was more conevenient for me (I'd been on hold for nearly 20 mins), he agreed to call me back at 16.00 and put me through to COT as he couldn't really offer much
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On call back he transferred me to the efficient Leanne.
We discussed pricing and options, and agreed that I needed to speak to tech before signing any new deal.
Tech did some tests with me, bypassing router and agreed there was an issue, advised that OR would need to resolve, update expected Tuesday.
I asked to be transferred back to Leanne in COT.
Call picked up by the impolite guy, who couldn't put me back to Leanne, without her surname, as too many people work there?!
I said no to his unaaceptable proposal as there was an outstanding fault that I was waiting for a resolution on.
Afterwards there are 3 outstanding questions in my portal, one from Leanne, one from Damian in Tech and the third from mr impolite.
Nothing wrong with the third guy, but my sales training says don't talk over the customer and don't try and talk maths that don't add up!
As to negotiating a deal, with a fault that appears to have been there for some time that puts me in a stronger position to get a better deal.
Edited by deleted (Sat 20-Jun-15 16:47:14)
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Further to my post on June 18 stating that I had just renewed on the same basis as my first year, PN yesterday took the full monthly charge from my bank account. It took 20 mins to get through on the phone and find that there has been a clerical error and the £9.99 overcharge will be refunded. A tenner isn't going to break the bank but customers don't need this hassle for what should be a routine transaction.
I do visit the PN forums and I see that long queues for support give rise to many complaints. The major problem seems to be long waits/broken appointments by Openreach, in fairness PN can do nothing about these except to make more fuss with Ofcom.
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Having a speed problem right now at this moment (Saturday evening), but this is pretty rare, and in general, I have no cause to contact them from one year's end to the next.
I know that isn't exactly an endorsement of customer service, but to me, if you never (or hardly ever) have to request it, it beats having to call all the time, and they are "very nice" when you do.
I couldn't tell you what they're currently like at fixing things. In fact, I'm not sure I even know how to report a fault. - it's so long since I've had to, I believe it's all changed. But that's hardly grounds for complaint.
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The ticket system having gone was what I was alluding to when I just posted that I'm no longer sure how to report a fault. I'm not sure I've ever received formal communication of such a change - it's just something I've picked up on by hanging around here.
I don't think I know the support number just offhand, and if my problem is my internet's down, I won't be able to go on the website to find it.
Time for a strategically placed Post-it note, before anything happens, I think...
Edit: Hmmm, looking at their site, pretty sure that (when I eventually found it) is NOT the support number I've used and written down in the past, or that was on (very ancient) postal correspondence I still have from PN.
So prior to tonight, if I'd lost the internet, my only recourse would have been to directory enquiries, to find out what number I'm supposed to ring.
I'm also pretty disappointed there's no 24-hour support. Eight o'clock on a weekday, or six or seven on a weekend is quite an early cut-off. In theory, I could have no phone or broadband all of Sunday evening and night, and not be able to report it 'til 8 a.m. on Monday. Presumably worse still if it happened to be a bank hol.
I know that in the past, quite often if you logged a fault late in the evening, nothing would get done about it 'til next day anyway, but at least you could go to bed knowing it was already in the system.
Well, I'm thankful to you and this thread for alerting me to these changes for the worse, otherwise I would probably not have found out until I tried to ring them at ten past eight one night, and found they'd shut up shop 'til the morning.
Edited by TLM (Sat 20-Jun-15 20:02:44)
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The same applied to the ticket system - no use if your internet was down.
I think it's just when we get a problem these thoughts come to us . Mobile data on a smartphone or tablet can help. I had to use that tethered for a few days recently - I forget why. Probably the phone line down.
Hmmm - why can't I remember why !
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How satisfied are you with the products - am on 40/20 and am delighted, if I had to drop to 40/2 would leave if 40/10 would stay just don't tell plusnet lol
performance - only noticed twice in the last 2 weeks where the single download was a 16 Mbps and 11 Mbps on 2 different nights, try to do a test every 4 or so days but other than that has been a fairly steady 35 - 37 Mbps - down x 6 always sits around the 37.7 mark
customer service quality - can't say recently but any time I've had a problem they have either sorted it right away (billing problem where I got a screen saying I had not paid but am on direct debt & was sorted in 10-15 mins) or thay have pushed BT to get it sorted (voice side died on the phone & about 2 weeks later adsl went too, this was a exchange fault apparently. Don't think BT keep spare parts and must have got a spare sent from china in a slow boat) Plusnet went some way to not bill me for that months payment if I remember correctly which was a goodwill offering as seemingly thats not normal practice.
So all in all I'm happy with the performance and service I receive
Unlimited Fibre on PlusNet
Customer since 2003 - Dial up - ADSL - Fibre
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The same applied to the ticket system - no use if your internet was down.
No, that is indeed true. But the number I had in my ancient filing system (ahem...heap) would have worked, and wouldn't have been shut at 8 p.m, or earlier on a weekend.
I'm a bit concerned that I can't recall ever having been advised of the abolition of the ticketing system, OR the change of support number, OR revised opening hours. Was there such a communication? I don't mean finding out incidentally, by being a regular here (which won't be true of most customers).
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I hadn't heard of anything happening to the ticket system either until it just got mentioned.
As for the other things you list - likewise. I haven't a clue about any changes to anything.
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That is not very good - certainly a change to the main support number should have been notified.
I'm not imagining things when I say it's not the one it used to be, am I? It doesn't look familiar to me at all. Also a separate number from a mobile now - can't remember that being the case before, either.
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You mean 0800 432 0200? I don't know, but it looks familiar. I probably used it in March.
From mobiles: 0345 140 0200 I expect has been there a long time, to avoid mobile charges for 0800. Which cease at the beginning of July IIRC. Most companies have such a number.
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That is not very good - certainly a change to the main support number should have been notified.
It's been mentioned that perhaps BT are directing PN to the TalkTalk model of providing BB, phone and now TV, i.e. very cheap initial prices to attract new customers away from TT, so maybe customer service will now follow on in the TT vein too? 
How does that saying go about peanuts and monkeys?
plusnet user
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Those are not the numbers I retrieved from their website last night:
0800 013 2632 and 0330 123 9197, respectively. 
And that was after some time searching! So which numbers are we supposed to use?
Your set don't look familiar to me either - I'm sure I last called them well before March - it might be anything up to about two years ago. But I do feel I (that is, ALL customers) should have been advised if there were any changes either to contact numbers or the reporting and tracking mechanism.
T.
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I'm getting different results on my iPad. I'll look further after I get out of bed!
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Customer support
From landlines: 0800 432 0200
From mobiles: 0345 140 0200
Open all day, every day.
Cancellations
From landlines: 0800 013 2632
From mobiles: 0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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That is rather better, thank you!
Why were they so damn hard to find on the website? To the point I failed!
And I retract my earlier complaints about the restricted hours, if that is not, in fact, the case.
T.
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Here is a link to the PN portal:-
https://portal.plus.net/home-broadband/contact/
plusnet user
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And I retract my earlier complaints about the restricted hours, if that is not, in fact, the case.
The only change in hours has been to make the Cancellation Dept. open longer. It used to be Mon-Fri 9-5:30 when I started there. Those were fun conversations on a Saturday Morning..
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The "Final" count for the Plusnet Customer Satisfaction Opinion Pole has been done and I will no longer be counting any votes.
TBB's count came to an equal 50/50% with Happy and Unhappy scoring at 10.5 votes based on 21 votes.
The poll is still open on Plusnet's Forum and while votes can still be cast I won't be counting them anymore.
Vote's on Plusnet's Forums came in at 74/26% with Happy scoring at 26 and unhappy scoring at 9 based on 35 votes.
Overall 65% said they where happy with Plusnet's service/s while 35% said they weren't.
Thanks for your time
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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Did the "EXIT" poll give a pre-count answer?
Was Eclipse Home Option 1, VM 2Mb & O2 Standard
Now Utility Warehouse (up to 16mbps) via Talk Talk
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WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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If you fancy it, try doing the same thing in other ISP sections. Otherwise the survey isn't comparable.
Personally, I'm considering Zen, as I used them back in the days of 500K broadband, but after a house move, I found Plusnet's service to be not much different. Now as Plusnet's service seems to be on the wane and the optional extras lessen, I consider alternatives.
If I had a vote I would vote 50/50 anyway. Happy enough up to now, but I don't like what the future seems to hold, and I don't care for their new products and cutting of extras.
Also suggest you try this again a year from now.
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But there's only one (lousy) new product? The rest are fine, as products.
The general state of Plusnet is a little concerning, I agree.
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I'm considering Zen Pulse8 also look worth considering if you are paying a premium. Not the established track record of Zen, but most people who have tried seem to talk well of it.
--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
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I've emailed Pulse8 twice for quotes and info.... got nothing back...
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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I've just realised that I never actually told anyone what this opinion poll was for,
The Purpose of this poll was to get an idea of what people of a a similar technical mind thought of the service/s Plusnet was providing...
Some have said it's been a waste of time but I can assure you It hasn't been for me...
I'm not sure what people thought it was going to be used for and the impression was that people thought I was trying to launch and an attack of some sort on Plusnet,
This however is not the case and it was just for my own curiosity to see if other where seeing the same issues of myself and also was useful to gain some information about issues such as line speeds and BQM's, products and even locations which most of you have in your signatures or on your profiles.
( This is also of use to other's on the forum who might be interested in any views on Plusnet, specially more recent ones)
I thank those who participated again for voting and also an extra thanks to those who provided some detailed information too
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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My tongue-in-cheek post earlier was that the thinkbroadband monthly poll already gives a fair indication.
I accept the point you just made about people of a similar technical mind. I hadn't thought of that. The tbb one will probably include some less technical ones - but we can't be sure. Have you ever looked at this list at various times of day? An interesting list in its own right - in the last 10 minutes four times as many Anons active than registered people.
From the consistency of that there seem to be a fair number that are likely to be technically interested, but who choose just to browse and think. It's not possible that most of the Anons are one-offs. Most must be regulars.
I do disagree very strongly though with your even split between "Happy" and "Not Happy" of the "Happy with worries about the future". It could be argued that the first and third are happy. I would accept a weighted split, but not nearer equality than 70/30 for Happy.
My reasoning there is that your "Happy" and "Happy with worries about the future" wasn't pre-defined and known to the polled. That definition, or the knowledge you would simply split that last category 50/50, could have altered the original votes. You would have got a more definitive split.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 58162/14182kbps @ 600m. - IPv4 BQM IPv6 BQM
Edited by RobertoS (Tue 23-Jun-15 22:05:41)
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I hadn't defined a vote counting system at first, it was supposed to be just yes and no but many started posting they where happy but.... the output I gave does say Happy & Unhappy
But I'm not going to of course defend the perfectness of my vote counting system as it surely does have flaws I just didn't want to many categories at the end.
But as I did when informing of the counts I did list different categories before giving me final decided count & I do still refer to many people being happy but have had issues or fear for the future..
Your point on this is not disagreed with, thats for sure!
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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who choose just to browse and think Unlike one or two on this forum, who sadly appear to not think and post. (excuse my grammar)
--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
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who choose just to browse and think Unlike one or two on this forum, who sadly appear to not think and post. (excuse my grammar)
You quoted RobertoS's post... so not sure if you might of replied to wrong person!
WBC 4400/800 @ 4.2Km > TP-Link TD-W8968v3
FTTC 66000/19999 @ 450m > HG612 > Asus RT-AC87U BQM
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so not sure if you might of replied to wrong person! You are right, so used to flat threads that I forgot to reply to the right post.
The comment was general in any case; relating to Roberto's comment, but not referring to either you or Roberto but some rather irritating frequent (ab)users of the forums.
--
Recently moved from BT Infinity 2 to PlusNet. Very happy so far.
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Well I have concluded today, plusnet still has the same DNA as old.
Censorship and selling a unlimited service they cannot keep up with,
Given today they closed a very important thread without much of a reason, it shows the disrespect given to their paying customers with issues.
Massive packet loss last night, my double post on plusnet's forums evident of that, as I was struggling to even get basic webpages to load, not a single comment from plusnet in the past couple of weeks. Only threats from forum moderators to close the thread.
So what can we conclude about the direction plusnet is going?
2015 network performance significantly worse than 2014.
Rolling out BNG gateways which to this day are still not stable dumping users on a regular basis.
A call centre that remains overwhlemed, and against customer feedback they dropping support tickets.
A live chat service that has people still waiting in a queue.
Customers having to chase up not honoured cashback deals.
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Yes, I have no trouble finding that, thanks anyway.
Now how many moves is it from there to find their customer service number, and why isn't it right there on the front page?
I make it at least two hops, and the reason I didn't initially see the number is it's off the bottom of the screen on my laptop display, so all I see is the button marked "call us", which when I press it, does nothing.
Then if I do realise and scroll down, the number directly under the "call us" bit is for cancellations only. For some unknown reason, the actual CS number is on the LHS, under the bit that says "chat to us online".
So just poor design. The main CS number should be prominently visible as soon as you visit the portal. You shouldn't have to hunt around for it, and it shouldn't be off the bottom of the screen, on the default page view, so you only find it by scrolling.
It's almost as if they'd like you not to see the CS number. Hmmm. Couldn't be the case, could it?
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I should like to retract my retraction.
As per recent post by Mr. Saffron, it appears support will no longer be 24x7.
So an innocent mistake on my part seems to have had more than a grain of truth to it. Consider my moan reinstated.
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Very satisfied - phone call times are age-reducingly long - however, I use the online chat as much as possible instead - it should be noted that all the times I have contacted them, have been over problems that don't actually exist...
Performance-wise, everything is okay. I use my own BT Hub 5 router, which works fine.
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