I jumped ship a couple of days ago. Switching to Sky Fibre Pro Unlimited. Bored of having to jump from gateway to gateway. I accept there is crosstalk, I accept there can be line faults and faulty equipment.
plusnet are grabbing market share with their offers but they seem to be having capacity issues at certain points of the day. As a consumer why should I be having to gateway hop to get the speed my line is capable of?
With Sky I have been given a minimum guaranteed speed of 54mb/s, if it falls below that and they cannot improve it then I am free to leave my contract.
I would check your contract to see if it mentions anything about a certain percentage drop.
plusnet Unlimited Fibre (FTTC). Sync ~ 63.83/15.7Mbps