Zeb's line problems now resolved !

My line problems (which started back in July when I was with Zen) are now resolved !

My line (which was up and down all over the place) which had a BRAS of 1250kbps is now sync'ing at 5984kbps. BT have replaced about 400 metres of cable in the road - the first section at the top end of the road raised my sync to just over 3000kbps, and the section in a new duct between me and the house next door (167 metres away) which was completed this afternoon raised the sync speed to nearly 6000kbps.

I would like to thank Shaun at AAISP for keeping the pressure on BT, and working closely with me to get the problems resolved. I can't praise Andrews and Arnold highly enough.

Out of interest, did you get that done just on an ADSL fault, or a voice fault logged as well?

That's good to hear

Can you say what happened about the 'tree' problem? I was following your other thread but it went a bit ballistic...

In reply to a post by b4dger:

That's good to hear

Can you say what happened about the 'tree' problem? I was following your other thread but it went a bit ballistic...

I negotiated with BT and they agreed that no charges should be imposed, condidering the length of time that it took them to find the problem.

In reply to a post by amci:

Out of interest, did you get that done just on an ADSL fault, or a voice fault logged as well?

Good question. Well, the fault was first logged when I was a Zen customer, and it was logged as an ADSL fault. BT allegedly fixed the ADSL fault, and 24 hours later I had a voice fault, which Zen didn't want anything to do with. So, I got it fixed as a voice fault, and then 2 days later the ADSL fault returned. After this game of ping-pong went on for about a week, I emailed the CEO of BT, who passed it over to one of the Openreach Complaints Managers. Another 2 months went by, during which time I lost faith in Zen and transferred to AAISP. Finally, the problems were fixed, but it's been a long hard slog.

Great stuff Zeb glad your sorted

The suspicious might think that what really happened is that Shaun came round personally and gave the line such a kicking with his mythic boots that BT had to come and fix it!

A conversion something along the lines of:

BT: There IS nothing wrong with the customers line!!!
Shaun: One moment...
<Muffled sounds of some serious kicking going on>
Shaun: Could you re-test it now.
BT: Oh..... I'll send a man round.

Well apparently one weekend Shaun was in this area, and he told me that it was only his wife reminding him that it was supposed to be a day out that prevented him from coming over