I.P. profile

How often is the I.P.profile checked by BT.?

My I.P. has been 135 and it will take 3 days put it right.

Is this a little long well!! A lot long�..

The bigger the improvement the faster it should be, it will take between an hour and five days to improve.

If your connection speed is dropping say every other day to 180Kbps, even for just a few seconds you will be stuck at the 135Kbps profile for a long time.

Up to 5 days, not quite the reply i was looking for. But answer the question it did.

Thank you.

http://www.thinkbroadband.com/faq/sections/radsl.htm...

What speed are you connected at now, and when did you get it?

Currently 22/aug/09 14.35

Your DSL connection rate: 2464 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 121 kbps

As of bt speedtest

Bt say will be back to speed by monday

In reply to a post by Kimbug:

Your DSL connection rate: 2464 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 121 kbps

As of bt speedtest

Bt say will be back to speed by monday

Should be earlier than Monday, and you should get a 2Mbps profile. I would have thought some time today, or perhaps overnight.

I meant when did you get the 2464 sync .

I get 2848 kbps Friday about 12ish. then droped to the 2464 kbps connection rate it is now.

Actual IP throughput achieved still - 120 kbps

Are you sure there wasn't a low speed in-between those two? As Andrew said, if you get a low one that clobbers the rise and everything starts again.

2848 would have got a 2.5Mbps profile as well .

All I do know is my audio telephone became bad i.e. Crackling ect� B.T. fixed that. Now I guess I just wait for the IP profile to become stable.

Just grate as of 10am sunday the bt speedtest said

Your DSL connection rate: 160 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 118 kbps

All internal wiring is fine as are filters. BT this is to do with you. O and my phone is crackaling againe.

In reply to a post by Kimbug:

O and my phone is crackaling againe.

Run a "Quiet Line" test (147017070 option 2). If there's any audible noise, report it as a voice fault. Do not mention broadband!

Line fault reporting is 151 or 0800 800 151 call them when it's making noise so they can hear it, it works out even better .

Wholesale and Openreach take telephony faults extremely seriously, you might even get an engineer tomorrow morning. Any fault affecting telephony usually affects broadband as well so fixing it, should get your broadband working again.

On a side note, it's great you got a BT Speedtest when your sync speed was that low, even if the telephony fault doesn't fix it, BT will look into broadband faults with that!

Edited by deleted (Sun 23-Aug-09 10:43:03)

In reply to a post by paulbeattie87:

Line fault reporting is 151 or 0800 800 151 call them when it's making noise so they can hear it, it works out even better .

Wholesale and Openreach take telephony faults extremely seriously, you might even get an engineer tomorrow morning. Any fault affecting telephony usually affects broadband as well so fixing it, should get your broadband working again.

On a side note, it's great you got a BT Speedtest when your sync speed was that low, even if the telephony fault doesn't fix it, BT will look into broadband faults with that!

On the evening of the 18th of this month, I reported a voice fault which results the voice circuit being virtually unuseable and broadband not holding sync for more than about 10 minutes. The original fix date was the 20th, then the 21st, then the 22nd and now it's the 24th. I know for a fact that there are spare suitable pairs available so it should be a simple job. Unofficially but very reliably, I'm told that there simply aren't enough people on the ground to cope with the workload.

Quiet line should give the OP an indication of whether or not a fault is worth reporting and if it is, when. If possible, it's better to call 151 during the late evening but be prepared for a 20-30 minute wait for an operator.

Edited by Deadbeat (Sun 23-Aug-09 11:13:35)

When doing the quiet line test you should have all ADSL kit (including filters) unplugged from the line, ie. to rule them out as the cause

Ah yes, a very good point which I'd forgotten to add. In fact, use the NTE test socket if it's available.

If a crackel comes when the wind is up but BT dus a test when the wind is low. How can i convince that the line from the house to the pole is the fault and needs replacing.

In reply to a post by Kimbug:

If a crackel comes when the wind is up but BT dus a test when the wind is low. How can i convince that the line from the house to the pole is the fault and needs replacing.

Try calling 151 when the line is noisy.

It would be daft not to do that,,, when i do I here the crackel but what i do not understand is that thay do net seen to. I have checked all my phones and check out fine in another house.

So I have a noise on the phones the noise cannot be heard on the other side. but somtimes macks it hard to here the person i have called. I am st my wits end and boardband still 120-30 ish.

Hi Kimbug,

If your IP Profile has still not increased, I can take a look at it from here. Pm me your account information and I will see if there is anything I can do.

Thanks

Patrick,

23 aug 2009 15.18 and still

Your DSL connection rate: 2720 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 120 kbps

how do you Pm

Click the user title (BT_CARE in this case) and then "Send Private Message" from the page that opens.

24 Aug 2009 17.00

Your DSL connection rate: 1920 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 118 kbps

If it dus not inprove i will make BT release me from the contract..

In reply to a post by Kimbug:

24 Aug 2009 17.00

Your DSL connection rate: 1920 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 118 kbps

If it dus not inprove i will make BT release me from the contract..

Good luck on that. Where will you go?

Maybe you should try http://www.vivaciti.net/ as they uses Cable and wireless which is unbundled here and then you would get off the awful BT system.

Mine is stable now and have been for 8 days, gone the other way now.

yours was playing up and I was stable, then yours was stable and mine was playing up
now it gone back the other way,

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
Your DSL connection rate: 2784 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2000 kbps
Actual IP throughput achieved during the test was - 1845 kbps


Still naff considering mind you, the ~Ip profile should be better, but maybe it will change in a few more days.


I don't think I will be staying with Bt once m contract is done.

Hi Kimbug,

There appears to be a problem with noise on your line which is may be affecting your speed. If we get the noise ratio down this will help.

Can yu plug directly into the test socket and run the tests again, please unplug any extensions that you are using and run directly from the mastersocket. The link below wil advsie on how to do this

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cc...

Can you also confirm if anything has changed recently in relation to your Hub, have you changed the location of the Hub for example.

Run the tests for the next couple of day and let me know how you get on.

Many Thanks
Donna
BT Support

In reply to a post by BT_Care:

http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cc...

Congratulations Donna, it works!

I use a Buffalo router now on the test socket, no extensions. This is the 7th time I have done this so I cannot expect to much.

Item Downstream Upstream Unit

SNR Margin 15 20 DB
Line Attenuation 51 31 DB
Data Rate 3200 448 Kbps

I will just have to rate for I.P. Profile reset.

In reply to a post by Kimbug:

I use a Buffalo router now on the test socket, no extensions. This is the 7th time I have done this so I cannot expect to much.

Item Downstream Upstream Unit

SNR Margin 15 20 DB
Line Attenuation 51 31 DB
Data Rate 3200 448 Kbps

I will just have to rate for I.P. Profile reset.

Bt will not support you if you don't use their hub or other router supplied by them, Seen it done before when someone was using another router and Bt would not help until they changed back to the hub.

I can understand why you are using the Buffalo it is better than the Bt hub.

Hang on I thought you was using the Belkin?

net back
extenshons back

Your DSL connection rate: 3232 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
IP profile for your line is - 2500 kbps
Actual IP throughput achieved during the test was - 2270 kbps

Hi Kimbug,

Thats great news. It normally takes around 5 days to reset so it's right on time. Hopefully you'll have no more problems with this.

Many Thanks
Donna
BT Support

Hi,

I reported an issue Bank Holiday Monday about cracking on the line and also hearing "the number you have dialled has not been recognised" when I lifted the receive, even though I had not dialled a number yet.

There did not seem to be anything wrong with the BB but during the line repairs BB and the line was out of service. The issues was resolved Thursday and now my IP profile is about 110.

I was hoping it would return back to normal tomorrow (3 days) but my 2 year old unplugged the power to the router - so it looks like I will have to wait until Tuesday now. Hoping then it will be OK surfing the web is far to slow but xbox gaming seems OK.

In reply to a post by windoze9t8:

Hi,

I reported an issue Bank Holiday Monday about cracking on the line and also hearing "the number you have dialled has not been recognised" when I lifted the receive, even though I had not dialled a number yet.

There did not seem to be anything wrong with the BB but during the line repairs BB and the line was out of service. The issues was resolved Thursday and now my IP profile is about 110.

I was hoping it would return back to normal tomorrow (3 days) but my 2 year old unplugged the power to the router - so it looks like I will have to wait until Tuesday now. Hoping then it will be OK surfing the web is far to slow but xbox gaming seems OK.

That sounds like your download speed is about 110kbps on an IP Profile of 135kbps. The low profile will have been caused by the line problems so should return to normal fairly soon - a large jump in connection speed should get a profile rise in a few hours, perhaps overnight.

The full results from a BT speed test would tell us more .

What happened to your line was that one wire of the pair became detached or very badly connected somewhere between you and the exchange. When that happens the phone goes bananas or fails totally, but broadband can survive, though very slowly, on just one.

The router being powered off shouldn't have any real effect as long as it didn't reconnect at a low speed.

Edited by RobertoS (Sun 06-Sep-09 13:54:25)

Hi RobertoS,

Thanks for your reply and explanation,

Here is my current test.

http://tinyurl.com/knwgeu.

http://preview.tinyurl.com/knwgeu

Are you suggesting that the connection does not have to remain up for three days before the change? Not being able to d/l xbox content and Custom ROMS for my WinMo device is frustrating and I was going to complain but only after the third day has passed.

Before the fault was reported, my tests were getting Down speeds of about 5.8 - 6.0 MB, which I thought was great considering I only got about 1 - 2 MB with my previous ISP - Virgin.Net and my exchange is 1896m away.

I knew reporting this Telephone fault would result in a worse speed I would of never reported it as I hardly even use the land line for in/out calls.

Edited by windoze9t8 (Sun 06-Sep-09 16:01:55)

The telephone fault must have been severely affecting your braodband speed even if you hadn't noticed it at the time you found the phone problem.

See this FAQ for an explanation of how the profile system works.

If you were getting those high connection speeds before compared to the 3584kbps in that link then the implication is that during the problem your "target" noise margin was also raised, probably to 15dB. This happens automatically when large numbers of errors or disconnections occur in a short time.

The target margin goes up in 3dB steps and each step costs you between 500 and 750kbps of connection speed . It should reduce automatically in steps of 3dB and automatically re-sync you after 10-14 days of stability per step. It doesn't always do so though and then you have a problem that is usually only solved by asking here for help. BT Wholesale pretty well refuse to sort it if it doesn't reduce.

Thanks for your input again, your knowledge gives me a greater understanding on how this works.

I was reading this BT Help Sheet which has not been as informative as yourself.

Thanks

You have to laugh.

"Once the interference or fault has been cleared, the exchange will automatically return the IP profile to its pre-fault rate following three days of consistently higher line speeds" and the 3-days is mentioned again later in the Help Sheet.

IIRC it was August 08 that the 3-day system was replaced by the one in the link I gave you.

I was reading that information during Saturday when I created my first post although I have been using this site since about 2002 under the original name, silly me forgot to submit the post as it was only a preview.

Tonight the speeds have improved which is great news, here are the latest results as of 10 mins ago

Download speedachieved during the test was - 2751 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3584 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

So I can go to bed feeling happier.

I can say, overall,during these last three months I am pleased with the connection from BT (thought much more expensive than what I was offered to stay with Virgin) as it seems faster and more consistent, but I still will be asking for a discount next year when its up for renewal.

Great.

Good luck.