Just ordered BT Infinity & will be leaveing Virgin

Hello all just ordered BT Infinity Option 2, i will be leaveing Virgin 50MB service hope i have done the right thing,my install is on Monday 19th December 8am -1pm, can anyone who was on Virgins 50MB service that has left them to go to BT let me know how the service is or anyone who has had the service for a while i have 2 questions if anyone can answer them please.

1 ive been quoted 30MB download & 10MB upload will i get near these speeds or more.
2 how stable is BT Infinity, as ive had Virgin a few yaers on & off & service has droped 2 or 3 times in that time.

Thanks in advance for any help or comments.

Ello how exciting. I'm in just the same boat as you and my install is 14/12/11 - ill let you know.

thanks what estimate did you get for your Download upload speed.what isp with you at the moment,

In reply to a post by jamesgooner:

Hello all just ordered BT Infinity Option 2, i will be leaveing Virgin 50MB service hope i have done the right thing,my install is on Monday 19th December 8am -1pm, can anyone who was on Virgins 50MB service that has left them to go to BT let me know how the service is or anyone who has had the service for a while i have 2 questions if anyone can answer them please.

1 ive been quoted 30MB download & 10MB upload will i get near these speeds or more.
2 how stable is BT Infinity, as ive had Virgin a few yaers on & off & service has droped 2 or 3 times in that time.

Thanks in advance for any help or comments.

Hey mate i see you decided to do it in the end let me know what you get on msn when your sorted lol

Ash

VM 50 smeg service - 40/10 predicated.

wow this is like twilight Zone, leaveing same ISP & going to same new one, have you cancelled virgin yet or are you sticking with them in case BT isnt good enough.

Just had infinity installed was predicted 32 down and 10 up and receiving full sync
Seems very stable so far:

Speedtest

Had Infinity for a month

Was predicted 15 Megs down, 4 up ...

Was getting 3 megs down, and 0.5 up with O2, and before O2 was getting 135k-160k down with Orange (provided by BT !)

This is what I now get ...

http://speedtest.net/result/1599090800.png

WOW!

Not often we say "thanks BT", but yes, thanks.

Rob

One can only dream of those speeds and pings that low. I would be number one on COD with those stats. Lucky bar steward

Nice one sounds good are you still on the 10 day settle in period.

In reply to a post by RobFlet:

Had Infinity for a month

Was predicted 15 Megs down, 4 up ...

Was getting 3 megs down, and 0.5 up with O2, and before O2 was getting 135k-160k down with Orange (provided by BT !)

This is what I now get ...

http://speedtest.net/result/1599090800.png

WOW!

Not often we say "thanks BT", but yes, thanks.

Rob

So you settle in period is over & its stable & speeds seem good, sounds like Bt are doing ok,

Will do Ash, hows yout TalkTalk going.

I have VM 50 meg at one property & BT Infinity at another.

VM - 50 mbit down, 5 mbit up, keeps dropping download speed to 0.7 mbit & have to reboot the cable modem every few days, falls over quite often, not considered reliable.

BT - stable speeds despite being up for months, 35mbit down, 7mbit up. Very good ping. Reliable so far.

VM is probably the better option if you do torrents, but else BT Infinity is the more reliable & seems plenty fast enough for what I use it for (bulk of the bandwidth used is downloading parish register images on Ancestry).

In reply to a post by sadvampire:

I have VM 50 meg at one property & BT Infinity at another.

VM - 50 mbit down, 5 mbit up, keeps dropping download speed to 0.7 mbit & have to reboot the cable modem every few days, falls over quite often, not considered reliable.

BT - stable speeds despite being up for months, 35mbit down, 7mbit up. Very good ping. Reliable so far.

VM is probably the better option if you do torrents, but else BT Infinity is the more reliable & seems plenty fast enough for what I use it for (bulk of the bandwidth used is downloading parish register images on Ancestry).

Thanks for that, i do you utorrent now 7 then but i dont download as much as i used to, ive notiched the last few nights when ive come home from work & wanted to connect to my laptop with wireless i have to keep rebooting the Virgin modem & router so i can connect wireless. never had that be for, & like i said i dont download that much now so why Virgin £35 a month when i can get BT Infinity & Landline for £34.60 for 3months then £39-60p after that, as long as its as reliable as Virgin is i will cancel Virgin after my 10 day settle in period, i am just worried if t gose wrong im stuck in an 18 month contract.

bulk of the bandwidth used is downloading parish register images

Party on Dude !

In reply to a post by jamesgooner:

... are you still on the 10 day settle in period.

There isn't one. That's the DLM on BT Wholesale ADSLx.

Hi James, Been with infinity 9 months; was estimated 29 down & 7 up. Normal figures are 28-36 down & 7-8.5 up. Two one day outages (maintenance) - checked with BT and was assured would be back to normal by 6am next day & it was. Usual cak BT support, but service has performed well for me: hope the same applies to you.
Cheers, Les.

hmm, not too sure here - predicated upon what?

cheers for that Les, just been reading on BTs site that they want Master socket near mains socket, my nearest mains socket is in my bedroom which is about 15-20 feeet away i do have a power extensiona little closer than my mains socket could this be used instead of power extension box.

In reply to a post by RobertoS:

In reply to a post by jamesgooner:

... are you still on the 10 day settle in period.

There isn't one. That's the DLM on BT Wholesale ADSLx.

I thought i read somewhere that it takes 10 days for line to settle & if you dont get anywhere near speeds your quoted your meant to call BT back within 3 months.

In reply to a post by UpperNthST:

Ello how exciting. I'm in just the same boat as you and my install is 14/12/11 - ill let you know.

Hello Mate, good luck with your install tomorrow please let me know what you think.

Its called, lets see if the problem is persistent first before really looking into it.

Even with the old BT Wholesale DLM line faults could be looked into during the first ten days if it was clear it was a fault, and not just the margins seeking down.

In reply to a post by MrSaffron:

Its called, lets see if the problem is persistent first before really looking into it.

Even with the old BT Wholesale DLM line faults could be looked into during the first ten days if it was clear it was a fault, and not just the margins seeking down.

So your saying if theres a problem they should see it in first 10 days & fix problem.

No. He is (implicitly) agreeing there is no 10-day period on FTTC, and saying that even on ADSLx, if there is an obvious fault they should fix it even within the 10-day period there still is on that.

Wherever you read it was either not to do with FTTC or was someone, (perhaps accidentally), passing on misinformation.

For example - anyone reading your post earlier, "are you still on the 10 day settle in period", would assume you know what you are talking about, and could then post the same to someone else. Having "read it somewhere".

That's one problem with the internet - wrong info becomes truth after 3 repeats.

In reply to a post by RobertoS:

No. He is (implicitly) agreeing there is no 10-day period on FTTC, and saying that even on ADSLx, if there is an obvious fault they should fix it even within the 10-day period there still is on that.

Wherever you read it was either not to do with FTTC or was someone, (perhaps accidentally), passing on misinformation.

For example - anyone reading your post earlier, "are you still on the 10 day settle in period", would assume you know what you are talking about, and could then post the same to someone else. Having "read it somewhere".

That's one problem with the internet - wrong info becomes truth after 3 repeats.

Thanks for clearing that up RobertoS my mistake,

Hi again James, Don't see any problem at all with the extension lead - my HH3 and the router are (and always have been) plugged into one; about 6 feet from the Openreach phone/BB socket.
I think maybe you're thinking of problems with "phone extensions" - they were always problematic with "non -Infinity" BB, but the box BT provides completely isolates the phone aspect - so no probs there. I hope you get the same sort of performance as I do, because it's an eye-opener to be able to do multiple downloads, watch iPlayer and god knows what else without the BB going down or running out of performance!
Cheers again, Les.

Hi

Ask the BT installer nicely and he will put an extension cable in for you so you can have your boxes in the best position for you. Had no problems getting mine installed in the kitchen coz the BT line came into the lounge behind a door and nowhere near a powerpoint!

Hope your installer is just as nice.

Cheers,

Rob

In reply to a post by RobFlet:

Hi

Ask the BT installer nicely and he will put an extension cable in for you so you can have your boxes in the best position for you. Had no problems getting mine installed in the kitchen coz the BT line came into the lounge behind a door and nowhere near a powerpoint!

Hope your installer is just as nice.

Cheers,

Rob

Thanks for that rob, lets hope i get a nice installer.

In reply to a post by lelboy:

Hi again James, Don't see any problem at all with the extension lead - my HH3 and the router are (and always have been) plugged into one; about 6 feet from the Openreach phone/BB socket.
I think maybe you're thinking of problems with "phone extensions" - they were always problematic with "non -Infinity" BB, but the box BT provides completely isolates the phone aspect - so no probs there. I hope you get the same sort of performance as I do, because it's an eye-opener to be able to do multiple downloads, watch iPlayer and god knows what else without the BB going down or running out of performance!
Cheers again, Les.

Thanks Les, cant wait untill Monday now, so once im installed i can call Virgin & cancel there service.
Cheers again James.

Just been installed

http://speedtest.net/result/1648542774.png

http://www.pingtest.net/result/52491587.png

I've got Virgin for another month as they owe me so much money in credits so it will be 'fun' comparing.

In reply to a post by UpperNthST:

Just been installed

http://speedtest.net/result/1648542774.png

http://www.pingtest.net/result/52491587.png

I've got Virgin for another month as they owe me so much money in credits so it will be 'fun' comparing.

Nice one, how long did it take for install, did you need the Data extension Kit.

Install was about 2 hours from start to finish, very nice engineer, nice new cabling, internal and external, done well.

I'm not sure what a data extension kit is but I'm moving the HUB to my room via long ethernet cable - I do this with my current routers from the vm hub too.

It's stupid but I'm physically feeling such a relief not to depend on VM anymore.

In reply to a post by UpperNthST:

Install was about 2 hours from start to finish, very nice engineer, nice new cabling, internal and external, done well.

I'm not sure what a data extension kit is but I'm moving the HUB to my room via long ethernet cable - I do this with my current routers from the vm hub too.

It's stupid but I'm physically feeling such a relief not to depend on VM anymore.

I thought that a data extension kit was like an ethernet cable, but im not sure either all i know is ill need one because my master socket is in my living room & my pc is in my bedroom, was your service with Virgin that bad.

Just had Infinity installed, need to get it set up on my laptop heres a speedtest,

http://www.thinkbroadband.com/speedtest/button/13243...

Looking good, James!

Edited by deleted (Mon 19-Dec-11 14:27:37)

oh no, Problems already i cant connect my laptop wireless. any idea.

Not familiar with Infinity but someone will along soon.

Meanwhile have a look around here:
http://community.bt.com/t5/BT-Infinity/BT-Infinity-W...

Edited by deleted (Mon 19-Dec-11 14:32:44)

Plenty ...

Is it a new BT Home Hub?


Whilst you have it wired you may find tweaking your RWIN values will improve throughput and also, for some reason, set MTU to 1492!

The main issues with Virgin have always been with wireless speed. I can get a very consistent 45Mbs+ if I connect to the Superhub via ethernet, but it falls away badly on wireless, even in the same room. I've done modem mode etc.and can get 35Mbs+ with my Belkin router connected to the Superhub but really, if you can get good wireless speeds with BT, then you've made the right decision as you don't need a separate router. Virgin really shot themselves in the foot by supplying a hub with very poor wireless performance - let's hope BT don't do the same.

If te OP (James) has a BT Hub3 then the wireless performance should be pretty good. I can see a neighbours HH3 and given te relative locations and distances, I would guess that it is probably running at a fairly high power level - certainly greater than my Business Hubs and having used his connection, I have seen no issues with throughput, getting well into the mid/high 30s .

In reply to a post by MHC:

Plenty ...

Is it a new BT Home Hub?


Whilst you have it wired you may find tweaking your RWIN values will improve throughput and also, for some reason, set MTU to 1492!

How do you adjust these on the HH3????

I don't think you can manually adjust the MTU, but if you have Infinity and use the HH3 connected to the OR modem, it automatically uses PPPoE and sets the MTU to 1492, which is the default for PPPoE.

There are clear limits on wireless power, the difference is usually in how much is wasted with poor antennas