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I've just plugged in my Smart Hub (HH6) and immediately, my sync has dropped from 55Mbps to 22Mbps and attenuation shot up to 28 from 18.
Trying as we speak to get through to BT Help. New stats:
DSL uptime:
0 Days, 0 Hours 41 Minutes 1 Seconds
Data rate:
6422 / 22291
Maximum data rate:
6422 / 20717
Noise margin:
8 / 7.4
Line attenuation:
28.2
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
18 MB Uploaded / 100 MB Downloaded
Broadband username:
[email protected]
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Suggests somehow only one wire is working, same lead as usual? Dirty connector on DSL socket?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Yeah that's what I was thinking. However, apart from hub, everything same as before. Smart hub doesn't even come with a phone cable. Just hub and power lead.
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Register (or login) on our website and you will not see this ad.
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Doesn't come with a cable? Sounds like you got a returned one.
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I did think it was a bit strange that it came with no cable. The box was sealed in the clear plastic though.
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There must be a lot of returned ones out there then as everyone I've spoken to have said that when they got their new Smart Hub there is no DSL or Ethernet cable included
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They do not come in the box - I have just had it confirmed from BT support. I'm on with them now.
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So how do new customers plug them in?
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According to the test results the Hub hasn't been tested with windows 
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They guy I'm talking to doesn't seem to be too clued up but he said the first ones are for existing customers hence the lack of phone lead.
He hasn't got a clue to be honest. He asked me what I was using before - told him the Huawei HG612. He then said to unplug that and plug in Smart Hub. I told him I already had and that was the whole reason I'm on with him. The call continues . . . .
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I'm sure it will work if you plug the Hub into the HG612 using ethernet 
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Hahaha I'm surprised he hasn't asked me to do that yet
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So what are they giving to new customers? 
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HH5 I guess
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So how do new customers plug them in? New customers get a different package which comes with the cables.
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Do you know if it works with a HG612?
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I just got disconnected and when I reconnected, I'm back at 60Mbps which is what I was at before I joined BT in April from Plusnet.
Asked what he did and he said an SNR reset.
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Ooo, that's interesting because they "can't do that" 
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Hahaha that's what I thought!
I reckon I had a noob on the other end that din't know he wasn't allowed to admit to being able to do 'technical' things
Still weird that plugging in the Smart Hub caused this but I'm happy my speed is back. Now to see if there's any way to get DslStats working with it. I'm pretty sure I know the answer 
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Do you know if it works with a HG612?
It doesn't, you use the new Smart Hub instead
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There's no WAN port by design on the FTTC model. Whether there is a way round it to configure, idk.
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Thanks
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There's no WAN port by design on the FTTC model. Whether there is a way round it to configure, idk.
I think Port 4 can be used as a WAN port - not tested it though.
The Smart Hub's should definately come with the usual collection of leads and filter etc..
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Post deleted by mlmclaren
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If I bought a new one, I would expect all leads etc to get it working.
What are you expecting, leads or not?
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To be honest No I wasn't expecting to get leads as it's an existing customer offer.
But then I wouldn't use them anyway because they'll be rubbing flat cables and I prefer twisted cat5e.
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Of course, BT could have taken the opportunity to upgrade to UTP RJ11 cables - yeah right.
But at least we know they can do an SNR reset now
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Hahahah we have proof of that - and that it works
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Of course, BT could have taken the opportunity to upgrade to UTP RJ11 cables - yeah right.
But at least we know they can do an SNR reset now Unless they just reset the config variables on the smart hub and then tell it to reboot, they can do that and that might change the sync speeds.
Paul
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That wouldn't explain it.
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That wouldn't explain it. Ah, ok.
Paul
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The sync speed rose above the previously stable speed which to me indicates a DLM reset.
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The sync speed rose above the previously stable speed which to me indicates a DLM reset. That's a good point.
I got interrupted here while I was reading the posts, my bad 
If they "can" do that, its a good thing to know, I am still trying to get BT to push the live switch for the lines on our FTTP hardware that is already live for only 1 address 4 doors down, where we all keep being told that the hardware is not ready...
So maybe this along with not being able to reset the DLM is more of BT's lies that they like saying.
Paul
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I'd still be inclined to say that CPs cannot do an SNR reset. They could escalate it to Openreach and request an SNR reset though.
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In this case the ISP did a reset not the CP.
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