I only just realised, that with it being a Home Move with BT it's probable the Sky order includes a new line install not a transfer. In which case his BT order will survive.

He'll end up with two I expect.

In reply to a post by RobertoS:

I only just realised, that with it being a Home Move with BT it's probable the Sky order includes a new line install not a transfer. In which case his BT order will survive.

He'll end up with two I expect.

That's when the fun will start

In reply to a post by 961a:

You won't ever have two lines

That is not necessarily true. My Phone line was always with BT but I has ADSL with PlusNet. When FTTP became available I ordered from BT and for a period had both ADSL from PlusNet and FTTP from BT. The ADSL was only disconnected after I contacted PlusNet to request the termination. If I had not done that I would still have both available. I only ever had one Phone line but I did switch the calls from the copper to the fibre during the process.

Sky is meant to go live friday and they told me it's a take over.

In which case you will get a huge cancellation bill from BT for the phone. You may or may not be safe re the FTTP order. It wouldn't surprise me if you get something for order cancellation this late.

Sky is on and working well, spoke to Ofcom today told them about BT and they said when you moved if they never provided you with internet then your not in any contract.

It's now 9 months since i moved home and BT are still charging me when i moved because they never setup my phone or internet.

Edited by deleted (Sat 14-Nov-15 15:49:42)

Well maybe you have been unlucky. In the last 6+ years with BT broadband I've few problems. FTTC speed is not great but I am a way from the cab in a small village, I upgraded to FTTC on the website, couldn't have been easier.

Been with BT since VDSL came available in 2013 - never had an issue, fantastic service. Had one glitch where an engineer disconnected my pair in the cab by mistake, sorted quickly and compensated for it.
Speeds always great, never any problems at all.

I had no problems until i moved to an house with fibre to the house then it went tits up. they even sent open reach out and they said they would need to dig the garden up to install it which they said was fine. Then nothing happened.