BT Speedtester

Just for information... BT have changed the speedtester, on the opening page you now have to select whether you are on an ADSL/FTTC connection or have FTTP... who says they don't cater for minorities?

They also appear to have broken the Java recognition on Opera/Mac, but I suppose some things never change

I thought it was my PC and have just been checking the Java installation on FF. Obviously not!

I presume you get the message:

Java is not installed/enabled on your PC. To use the Performance Tester Java must be installed and enabled on your PC and Browser. To install latest version of Sun JRE, available for Windows, Linux, OS X, Solaris and other operating systems, click here.

That's the one... If I reload the page the message disappears, but it still won't let me run the test.

I've been through all the FAQ, but no indication how to report that it's broken. It doesn't work, therefore it's my fault

Fortunately it's fine on Safari.

In FF it is a case of wait 5 seconds and the message disappears ...

Start to run the test but after 30 seconds it comes back with a failure message. FAQ does not even work in FF.

After a little more testing, it will let me start if I remember to click the "Yes" radio button

But like you, it returns the failure message.

Problem is in IE too !

I can't believe even BT would break it on the most common browser around!!

Gotta be FTTC related... but I've no way of checking that.

It was working fine yesterday as the old version with no FTTC/FTTP split, so unlikely to be FTTC related.

I have just posted a comment on the BT Business forum and waiting to see what they say.

In reply to a post by MHC:

so unlikely to be FTTC related.

I only say that because I've seen no other reports of it failing... seems unlikely that you and I are the only ones to use it today

I have just posted a comment on the BT Business forum and waiting to see what they say.

Good idea.

Using a PC and Google Chrome here, lets me put in the tick, my number etc, starts and then packs up....


'The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.'

I've just tried it again with Safari (Mac version) and it's still working

I'm on Windows 7 and ir hasn't worked yet on FF or IE 8 here.

Are you on fibre or copper?

copper, ADSL2+ from BT

You are on FTTC too, I seem to remember. I hope it is not just FTTC customers - or trying to persuade the help desk will be horrendous.

Looks like BT have comprehensively broken it then.

Again.

Except maybe for Mac users, which makes a change

And the lack of failure reports may be because everyone is so used to it failing

3 FTTC and one Copper ... so far.

I think it was an untested software release that was put out overnight.

It has never failed for me before - except early evenings when it is overloaded and that gave a different report.

If anyone wants to add their comments - BT Business Forum

In reply to a post by Zarjaz:

Using a PC and Google Chrome here, lets me put in the tick, my number etc, starts and then packs up....


'The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.'

I've had that problem a number of times. I have also had that it is busy as well so many times that I have now given up with it and raised a ticket with BT.

In reply to a post by MHC:

If anyone wants to add their comments - BT Business Forum

I don't think I will, I don't want to get banned

running IE7 on Vista and DSL MAX and it isnt working for me.

O2 LLU ADSL2+, Vista with IE8 on a laptop with 15.4" 1280 x 800 screen it doesn't even show the FTTP box. It stops before the line under the FTTC one, with the horizontal scroll bar! I can of course scroll down to see the FTTP one but that isn't an obvious thing to do seeing as scrolling on that page is new.

However I can get to it rejecting the phone number, after it has gone through this message:-

"To use the Performance Tester, Java must be installed and enabled on your PC and Browser. If you are unable to see a message at the top of your screen that says "PERFORMANCE TESTER" then please go to FAQ section to troubleshoot." Presumably that means it reckons my Java is fine, or are you all getting that far.

Repeated test shows a flash of something red before the screen loads. Tried FF and your error message is clearly there for a fraction of a second before continuing.

I can run the tester to the point that it will show my IP profile, but it then shows an error message, and won`t run a speedtest.

I`m on an adsl max connection using firefox.

Same issue, Speedtester checks details, then respond's

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Running FF 3.6.13 on BT Total Broadband ADSL (standard)

All working well now at 7.45pm on Sunday evening using Firefox 3.6.13 with BT Infinity Option 2.

Regards

Robbyrook

Not here ... still the same.

Still borked with Opera, still working with Safari

Same as before,

Tried on FF again, and now IE 8

I see you have a reply on the BT Business forum, about as helpful as I would have expected


edit- the link they give you is the one I've always used

Edited by billford (Sun 06-Feb-11 23:16:06)

I was just doing a reply - which is now posted. Both their link and mine run the same application and the same error messages appear.

So I see

Maybe I should get a copy of Firefox for testing... but I don't really like it.

Just to add a bit more confusion- with Camino it still complains that Java isn't installed, but the speedtest runs OK anyway

Edited by billford (Mon 07-Feb-11 00:02:15)

Tried again at 11.40pm just to see if my first result on Firefox 3.6.13 was a fluke but it worked much faster than before. BT Infinity Option 2.

Regards

Robbyrook

=====================================================================

Test1 comprises of two tests

1. Best Effort Test: -provides background information.

Download Speed
34440 Kbps

0 Kbps 38717 Kbps
Max Achievable Speed

> Download speed achieved during the test was - 34440 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information:
IP Profile for your line is -38717 Kbps

2. Upstream Test: -provides background information.

Upload Speed
8219 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed

>Upload speed achieved during the test was - 8219 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps

I too am using FF 3.6.13 and have an Infinity - Business variant.

Whichever URL I use it fails.

Failed for me just now under both Opera 11 and FF 4

In both cases the test process starts but then

Test Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Whatever code they've managed to put it that speedtester, I'm beginning to think it might be patentable- "Tailor your Failure to the Browser"

Edited by billford (Mon 07-Feb-11 00:14:07)

I tried both IE 8 and Opera 11.01 but obviously I was within the hour so couldn't re-test. However, in both cases it said I didn't have Java installed and I was asked to 'click here' to install. I didn't click and both browsers did their usual things before the 'too soon to re-test' message appeared. In both cases it looked as if they would work but I'll have to wait for another 35 minutes before I can try again. It's unusual for my old slug of a computer to do anything properly so I'm amazed that BT Speedtester works for me, at least on Firefox.

Working fine now on Opera 11.01 at 12.45am.

Regards

Robbyrook

====================================================================

Test1 comprises of two tests

1. Best Effort Test: -provides background information.
Download Speed 36361 Kbps

38717 Kbps Max Achievable Speed

Download speed achieved during the test was - 36361 Kbps
For your connection, the acceptable range of speedsis 12000-38717 Kbps .
Additional Information: IP Profile for your line is -38717 Kbps


2. Upstream Test: -provides background information.
Upload Speed 8173 Kbps

10000 Kbps Max Achievable Speed

Upload speed achieved during the test was - 8173 Kbps
Additional Information: Upstream Rate IP profile on your line is - 10000 Kbps

We were unable to identify any performance problem with your service at this time.

In reply to a post by Robbyrook:

Working fine now on Opera 11.01 at 12.45am.

Not here it isn't... 01:00am, Opera 11.01, Mac version.

Reports no Java (utter rubbish), test fails

In reply to a post by billford:

In reply to a post by Robbyrook:

Working fine now on Opera 11.01 at 12.45am.

Not here it isn't... 01:00am, Opera 11.01, Mac version.

Reports no Java (utter rubbish), test fails

Still exactly the same ...

We need a traceroute from RR and ourselves to see where they are all going.


Tracing route to test.speedtester.bt.com [217.35.209.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms homeportal
2 9 ms 9 ms 9 ms host xxx-xxx-xxx-xxx in-addr.btopenworld.com [xxx.xxx.xxx.xxx]
3 10 ms 9 ms 9 ms 213.120.178.141
4 9 ms 9 ms 9 ms 213.120.177.98
5 9 ms 9 ms 9 ms 213.120.176.26
6 9 ms 9 ms 9 ms 213.120.176.178
7 10 ms 9 ms 9 ms acc1-10GigE-0-2-0-7.l-far.21cn-ipp.bt.net [109.159.249.103]
8 11 ms 10 ms 11 ms core2-te0-13-0-6.ilford.ukcore.bt.net [109.159.249.15]
9 18 ms 18 ms 19 ms core2-pos3-1.birmingham.ukcore.bt.net [62.6.204.13]
10 18 ms 18 ms 18 ms vhsaccess1-pos8-0.manchester.fixed.bt.net [62.6.196.202]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 ^C

Tracing route to speedtest.btcentralplus.com [217.35.209.142]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms homeportal
2 10 ms 9 ms 10 ms host xxx-xxx-xxx-xxx in-addr.btopenworld.com [xxx.xxx.xxx.xxx]
3 10 ms 9 ms 9 ms 213.120.178.141
4 10 ms 9 ms 10 ms 213.120.177.98
5 10 ms 9 ms 9 ms 213.120.176.26
6 10 ms 10 ms 10 ms 213.120.176.178
7 11 ms 9 ms 9 ms acc1-10GigE-0-2-0-7.l-far.21cn-ipp.bt.net [109.159.249.103]
8 11 ms 11 ms 10 ms core2-te0-13-0-6.ilford.ukcore.bt.net [109.159.249.15]
9 19 ms 18 ms 18 ms core2-pos3-1.birmingham.ukcore.bt.net [62.6.204.13]
10 18 ms 17 ms 18 ms vhsaccess1-pos8-0.manchester.fixed.bt.net [62.6.196.202]
11 * * * Request timed out.
12 * * ^C

Bothe URLs resolve to 217.35.209.142

Still borked ... and no real response from BT

Now working for me on Firefox 4 beta 11 and ADSL.

It's a bit more consistent this morning- it doesn't work on any of my browsers

As you will see from another post, BT online/chat help refused to assist. However, telephone support have taken it on and are investigating - it has already been passed to second line.

Just had a successful run with Opera [fingers crossed].

Can't check the others for a while of course.

and here with FF.

Although I still get the front screen telling me Java is not installed! So, they have sorted on part but not the other - although another few are needed to prove it is not a fluke.

Working again for me on my line with FF

Seems to be more or less working again, with the odd glitch as you mention... an interesting line on the page where you enter your phone number:

The performance tester is supported on Windows 98, XP,Vista,Linux Fedora (RedHat) for the following browsers: Firefox, Opera, Netscape, Microsoft Internet Explorer and Safari. It is important that you have the most up to date versions.

That last sentence says it all really

In reply to a post by billford:

Seems to be more or less working again, with the odd glitch as you mention... an interesting line on the page where you enter your phone number:

The performance tester is supported on Windows 98, XP,Vista,Linux Fedora (RedHat) for the following browsers: Firefox, Opera, Netscape, Microsoft Internet Explorer and Safari. It is important that you have the most up to date versions.

That last sentence says it all really

Pity about Win 7 then .

It doesn't say much for the QA oversight of their updating procedures if something as basic as that can get through to a public-facing site. Especially as it's the one you have to use before they'll accept the possibility of a fault.

Makes you wonder what else they routinely miss.

I know mine are ... but also no mention of Windows7

Or Ubuntu, Chrome... not to mention Macs of course

Where Is the link, Bill? I DOn't see any tests anywhere... Feel robbed.

In reply to a post by billford:

I can't believe even BT would break it on the most common browser around!!

Gotta be FTTC related... but I've no way of checking that.

Could we not ping or tracert that cabinet - I� you have an IP for it, we could?

In reply to a post by Guest_Again:

Where Is the link, Bill?

Here you go- three of 'em

Hmm, that will be the much respected 24ct frOm Fort KnOx then. How much for? I know where they are.

Morning Bill. I find that the BT Speedtest will run in any of the browsers I have tried it with, but the initial page load just doesn't seem to go the whole way, but I still get to pick connection and put in my line number. It then goes on to start its check and gives me my downstream speed profile before I get an error. After that I reload the page and it works fine - for whatever reason

Hi Tom

I've pretty much always had problems with the BT tester on different browsers, but usually more clear-cut, it either runs without a hiccup or won't run at all!

Which browser works can be a bit of a moveable feast, it depends which bit they broke with the most recent modification.

I've seen a report that it's up to one of its old tricks again- on ADSL2+ it's returning a profile higher than the sync speed

Sorry, but I've tried this several time this week with various Mac's, and get the standard error

Test Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

Even tried a Windows 7 with IE 9 in an attempt to check my IP Profile.

First time I have wanted to use the tester for a while, what am I supposed to do if I donf have FFTC or FTTP?
Sorry if I missed this already being answered

Use the FTTC one- the button says

ADSL and Fibre to the Cabintet (FTTC) Speed Test

oooops! misread the button D'oh!

Didnt work anyway!