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Standard User deleted
(deleted) Fri 24-Aug-12 14:08:19
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Aberdeen Kincorth exchange


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Hello,

I'm on the Aberdeen Kincorth exchange (NSKNC) and have been suffering from ~1.5Mb connections for years based on the cable length from exchange to house.

BT have announced the exchange is to be FTTC enabled and currently show the end of September 2012 as the go live date - tantalizingly close smile

I won't be surprised if it slips frown We see lots of BT vans in the area at the moment, but no sign of any new cabinets being installed or civil engineering works to prepare for them.

A leaked BT spreadsheet from late 2011 shows the following for my post code:

SAU_ID NSKNC
Name ABERDEEN KINCORTH
Postcode AB123EY
SAU_NODE_ID {NSKNC}{P45}
Exchange Only Flag 0
Percent Lines 100%
Uplift 31.09
Phase 9a
Deployed Yes
FTTC or FTTP FTTC

I take the above as being good news - ie that we will be able to get FTTC when available.

I assume that this means I am on cabinet P45 for this exchange.

Does anyone know what the "deployed Yes" means?

Cheers,

Steve
Standard User Toonshorty
(learned) Fri 24-Aug-12 14:34:32
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Deployed: Yes almost sounds like your cab is live.

You put your post code or number into the BT Wholesale checker?
Standard User deleted
(deleted) Fri 24-Aug-12 14:56:18
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Re: Aberdeen Kincorth exchange


[re: Toonshorty] [link to this post]
 
I recall Deployed =yes means its in the rollout plan, nothing else


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Standard User deleted
(deleted) Fri 24-Aug-12 15:07:20
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Re: Aberdeen Kincorth exchange


[re: Toonshorty] [link to this post]
 
The BT Wholesale checker says "Your cabinet is planned to have WBC FTTC by 30th September 2012."

How accurate are these dates? Can I reasonably expect it be up and working by then or should I be expecting a change in date?

Steve
Standard User deleted
(deleted) Fri 24-Aug-12 19:31:21
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
I have the same date as you on the Kilmarnock exchange and i asked an engineer working in my street if he thinks it will be on time. His response was it will be rdy when its rdy and just be happy they are installing it.
He was not being rude he was just being honest
Standard User deleted
(deleted) Wed 29-Aug-12 12:48:16
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Its worth keeping an eye on the local planning website for cabinet applications from Openreach.

http://planning.aberdeencity.gov.uk/PlanningCopyrigh...

Click on advanced search then in proposal description search for DSLAM. I dont think EVERY cabinet thats being installed will be listed but it gives you a rough idea on how they are progressing.

There are 6 exchanges in Aberdeen due to go live by end September so they have a lot of work to get through! I'm on the Lochnagar exchange and while no sign of my new cab yet, there were a couple of openreach vans working at the existing cab for a good few hours the other day. Not sure what they were doing but I'm hoping its a good sign.

I'm also interested in the the Kincorth exchange because I work in Altens and we get pretty dire speeds over here. Although it seems there are no plans for FTTC on the industrial estate for a wee while yet frown
Standard User deleted
(deleted) Wed 29-Aug-12 12:53:05
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Thanks. I've already spoken to the Aberdeen City Council planning department. They advised that planning permission is only required within conservation areas. Cove isn't a conservation area, so nothing on that site frown

You are right though, BT have a lot of work to do to get through everything by the end of September.

Cheers,

Steve
Standard User deleted
(deleted) Wed 29-Aug-12 13:02:31
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
go here Scottish roadworks and put your post code up.. it will tell you if bt are doing work and if its on your cabinet

this is a reply i got from Openreach
You are connected to Kilmarnock cabinet WS/KIL 28.

This cabinet is still within the build process. I’m sorry that this cab is delayed, however, we are hoping that this cabinet will go ‘live’ to accept orders in Mid- November.
i can wait till then easy. am just happy that a will be getting it soon

Edited by deleted (Wed 29-Aug-12 13:06:45)

Standard User deleted
(deleted) Fri 31-Aug-12 10:12:49
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
>>This is a reply i got from Openreach

Who did you contact at Openreach? I didn't think they spoke to the public directly frown

Steve
Standard User deleted
(deleted) Fri 31-Aug-12 11:57:35
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
[email protected]
ask them if they have any information if and when you cab will be done
Then insert your phone number and post code
Anonymous
(Unregistered)Wed 26-Sep-12 10:11:57
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Thanks. I contacted BT and they told me the cab will be live in November.

I got home last night to find the pavement being dug up around the exiting cabinet - so progress is visible smile

Steve
Standard User deleted
(deleted) Wed 26-Sep-12 20:17:34
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Re: Aberdeen Kincorth exchange


[re: Anonymous] [link to this post]
 
I noticed the new cab in place today, I hope its the same one that does Scylla Drive? does all the cabs have to be installed before we get fibre?

Silverfox
Anonymous
(Unregistered)Thu 25-Oct-12 09:31:34
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
For anyone following this thread, the Aberdeen Kincorth exchange is now taking orders.
Standard User ayeaye
(newbie) Fri 26-Oct-12 18:58:39
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Re: Aberdeen Kincorth exchange


[re: Anonymous] [link to this post]
 
And my cabinet (45) went live overnight apparently - just ordered Infinity. Sky still showing unavailable.

It was only about 3 - 4 weeks ago that Carillion were digging up the pavement and installing the cabinet. By all accounts that's pretty good going.
Standard User deleted
(deleted) Sun 04-Nov-12 13:14:43
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
ayeaye, what date have you been given for activation, and what speed are you likely to get? I am off the same cab (45) have an activation date for the 15th Nov checker says I should get 58.3mb down 20mb up.
Standard User ayeaye
(newbie) Sun 04-Nov-12 17:20:55
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Activation provisionally 16th November, but as my current ISP is taking the full 5 days to provide a MAC, which should be tomorrow, I expect that to slip. Speed estimate is 52.5 and 13.5 - up the top end of Charleston (near to the play area and sub-station), around 500m from the cabinet assuming the copper follows the route through the estate.

A big change from the 1.5 - 2.2Mb connection at present.
Standard User deleted
(deleted) Sun 04-Nov-12 20:05:34
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
I live in Cove and according to the BT Infinity checker, for my telephone number my scheduled date is 31-Dec-12. Are you all using the same method to receive your estimated dates? Or can I get more specific dates anywhere? I tried phoning but all they had access to was the same information, the online checker provides. I remember it was originally scheduled for the end of September but has since been delayed. Any help or input is much appreciated.

Cheers,
Standard User ayeaye
(newbie) Sun 04-Nov-12 20:21:49
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
It depends on when your cabinet is due to be / was installed. From the cabinet I'm connected to going in to being able to order was about 3 - 4 weeks, the checker didn't update the date from end of December before it changed and stated that FTTC was available.

I would say given the amount of work that's been going on in Cove and new cabinets popping up, you'd be unlucky if it was end of December before you could order.
Standard User deleted
(deleted) Wed 07-Nov-12 19:57:40
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
To good to be true, BT called to say problem with registration and my activation date is now 27th Nov instead of the 15th anyone else get the same call in Cove.
Standard User ayeaye
(newbie) Wed 07-Nov-12 21:04:57
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
In reply to a post by silverfox:
To good to be true, BT called to say problem with registration and my activation date is now 27th Nov instead of the 15th anyone else get the same call in Cove.


Once I finally got my MAC (on the 5 day limit) from existing ISP, my revised date for BT was 26th November. Did wonder why it was so far out from the original date of the 16th so this maybe explains it.
Standard User deleted
(deleted) Thu 08-Nov-12 19:47:08
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
I'm in Charleston pretty close to the cab on Cove Road.

My installation is scheduled for 16th November and hasn't been moved by BT (yet).
Standard User deleted
(deleted) Sat 10-Nov-12 17:29:15
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Got another call from BT activaton date now the 30th November, starting to P*%S me off now. but I did get my home hub 3 today.
Standard User ayeaye
(newbie) Sat 10-Nov-12 17:42:40
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Is the date updating if you track the order on the BT website?

Mine's still showing 26th November and not had any calls (yet).
Standard User deleted
(deleted) Sat 10-Nov-12 17:50:05
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Yes, gave them a call said that it wont change again, I told him he should change his job to a comedian.
Standard User ayeaye
(newbie) Sat 17-Nov-12 17:53:41
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Steve

Did installation go as planned on Friday?

Cheers
Paul
Standard User deleted
(deleted) Mon 19-Nov-12 11:22:21
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
It did.

BT called about 1330 to tell me they would disconnect the line; turned up; fiddled with the master socket, installed the OpenReach modem; connected it to the Home Hub; tested it from a browser; and left by 1415.

All very painless.

And after 2,978 days of dreadful ~2M ADSL, I am getting ~70M down and 15M up (as measured by speedtester.net).

Very happy.
Standard User ayeaye
(newbie) Mon 19-Nov-12 14:17:07
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Good stuff - least we know the cabinet's up and running properly laugh

1 week to go for me, couldn't come soon enough. My Sky ADSL decided to start connecting/disconnecting every few minutes on Saturday evening, the 2nd line (non-Sky) has remained stable though which is good since it's that one that's getting transferred across to Infinity next week.
Standard User deleted
(deleted) Tue 20-Nov-12 13:00:20
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Can anyone on this thread tell me: how long between cabinet install and being able to order? I dont think the Kincorth cabinets have been installed for that long so it would seem to be a relatively short time between install and order.

I'm hoping its the same for me. I'm on the Lochnagar exchange and the cabinet install appeared to be completed around a week ago. Not sure if its got power or not yet because theres always too much road traffic noise to hear properly. I assume they are not particularly loud and it needs to be fairly quiet to hear the fans?
Standard User deleted
(deleted) Tue 20-Nov-12 16:27:29
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
It can be anything from 1-3 weeks once all work is finished on the cabinet before it will accept orders or it work is still to be done ie power/fibre they delay can be longer 3-6months.

The best way to know is to put your BT number into the wholesale asdl checker it will tell you when you can order a FTTC service, do this once a week etc.

https://www.btwholesale.com/includes/adsl/main.html
Standard User deleted
(deleted) Tue 20-Nov-12 16:49:07
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Thanks, already aware of that site but was just looking for some local real world experiences smile
Standard User ayeaye
(newbie) Tue 20-Nov-12 17:37:38
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
In Cove it was 3 - 4 weeks from the cabinet being installed to go-live, although I know of someone in a different part of Cove who hasn't been able to order fibre yet and I thought all the cabinets would have gone in around the same time.

Possibly depends on what other issues they come across at the time - there was one cabinet that seemed to take longer to get power hooked up than the one nearest me. Rough guide would appear to be around a month and the way new cabinets appeared around here, looks like they'll be going through the city systematically.
Standard User deleted
(deleted) Wed 21-Nov-12 12:19:15
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Thanks. Fingers crossed my cab goes live as quickly as that.
Standard User ayeaye
(newbie) Mon 26-Nov-12 12:05:20
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Engineer been and gone - it's rather good having decent speeds at long last.

Estimate at 52.5Mbps down / 13.2Mbps up - BT speedtest showing 72Mbps down / 15Mbps up and a download from Logitech at 8.2MB/s.

The Sky ADSL router with it's 1.5Mbps isn't going to get a lot of use now. Might go and see how much it will cost to buy out of the Sky contract early.
Standard User deleted
(deleted) Mon 26-Nov-12 12:16:39
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Nice one. Any reason you didnt go with Sky Fibre?

Edited by deleted (Mon 26-Nov-12 12:17:08)

Standard User ayeaye
(newbie) Mon 26-Nov-12 12:40:49
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Sky haven't yet enabled fibre on their equipment at the exchange - the plan was to go with Sky, but from things I've read you could be waiting months for them to do whatever they need to do to enable their kit after an exchange has gone live with FTTC. On the flip side, I did also read that sometimes people have been able to order same day as an exchange starts accepting orders, so seems like luck of the draw.
Standard User deleted
(deleted) Mon 26-Nov-12 20:49:53
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Just off the phone to BT took 80 minutes to get through,anyway placed my order on the 28th of October, was supposed to get connected on the 15th November then it was the 27th changed to the 30th now it�s the 7th December. Was told that I would have to get a new MAC key called BT and they told me there was nothing wrong with it but had to renew the order? Has anyone else had the same problem or am I the unlucky one.
Standard User ayeaye
(newbie) Tue 27-Nov-12 13:55:14
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
That's really rubbish - are they giving you any decent explanation of what's going on?
Who are the existing ISP you're migrating from - as if you need to get a new MAC then probably need to do that sooner rather than later so it doesn't delay things any further with BT.

_____________________________________
BT Infinity
My Broadband Speed Test
Standard User deleted
(deleted) Thu 06-Dec-12 17:00:37
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Well thats another appointment cancelled, supposed to get Infinity yesterday but the engineer never turned up or a message to say that know one was coming, thats four cancellations, so called BT and told they are sorry and an engineer will be on the 7th, so will have to wait and see but not holding my breath. You guys that have Infimity in Cove what speeds are you getting?
Standard User ayeaye
(newbie) Thu 06-Dec-12 20:13:40
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Re: Aberdeen Kincorth exchange


[re: deleted] [link to this post]
 
Initially I was getting 71Mbps down / 15Mbps up - over a week later it seems to have settled at around 65Mbps down / 15Mbps up, according to speedtest results.

IP profile when I checked the other day was showing over 70Mbps.

Estimate was 52Mbps / 13.2Mbps.

ETA - reckon I'm about 500m from cabinet, assuming the cables go through the estate and not out and down Charleston Road.

_____________________________________
BT Infinity
My Broadband Speed Test

Edited by ayeaye (Thu 06-Dec-12 20:14:50)

Standard User deleted
(deleted) Fri 07-Dec-12 21:16:45
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Re: Aberdeen Kincorth exchange


[re: ayeaye] [link to this post]
 
Finally got my Infinity today, 74mb down 16mb up, I know it will settle but well chuffed.
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