FTTC CORBY

Hi everyone, I am moving home on Saturday. I have checked openreach we site and it says fibre is a available in my area. NN188PY. However after just speaking to sky and completing my home move I have been told it is not available. Am lost, I thought if bt infinity was available then sky would have it in place to? Am I wrong?

Well the December 2011 spreadsheet says that your cabinet 10 was planned to be enabled in phase 5b- thats long been past.

EMGRETO GREAT OAKLEY NN188PY {EMGRETO}{P10} 0 100% 7.4 5b Yes FTTC

Their have been a few posts about this area- though you where on cabinet 10 last time, can you order from any other provider?
As Sky may not have ordered their GEA link at the exchange- needs to be done before they can take FTTC orders.
Also what does the BT wholesale address checker say- as you have a non bt phone line

https://www.btwholesale.com/includes/adsl/main.html

This should be cab 10.

http://goo.gl/maps/Rg7cG

Edited by deleted (Thu 17-Jan-13 19:23:27)

Just checked his post code and house number in that post code

Address NN18 8PY on Exchange GREAT OAKLEY is served by Cabinet 10

Available Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date

Featured Products
WBC FTTC Up to 66.1 Up to 20 -- Available
WBC ADSL 2+ Up to 6 -- 3.5 to 8.5 Available
ADSL Max Up to 4.5 -- 3 to 7.5 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available

It must be that Sky have not put the link in yet.

I haven't tried anyone else tbh. I have everything through sky you see.

In reply to a post by bladerider666:

Hi everyone, I am moving home on Saturday. I have checked openreach we site and it says fibre is a available in my area. NN188PY. However after just speaking to sky and completing my home move I have been told it is not available. Am lost, I thought if bt infinity was available then sky would have it in place to? Am I wrong?

The postcode checker on Sky's web site says fibre is available so I would try and speak to someone in their fibre department just to double check.

Mind you if fibre has been available for a while there is the chance there are no more fibre connections available which is why you were told it's not available.

Edited by simon194 (Thu 17-Jan-13 21:41:19)

I hope that's not the case....that would be rubbish.....

Well, the BT checker says it's available, as per my post above.

i hope to get a call from sky fibre team to sort this out, as all i was told was it is unavailable and to register my interest online on the sky fibre interest sheet. if i can find a tel no for them i will ring them. cheers

In reply to a post by bladerider666:

i hope to get a call from sky fibre team to sort this out, as all i was told was it is unavailable and to register my interest online on the sky fibre interest sheet. if i can find a tel no for them i will ring them. cheers

I have called sky and been told nothing can be done yet regarding fibre as the house move has to complete first. Sky tv on the 26th, tel line active 28th. Only then can I chase to get fibre. Which I think is B.S. to be honest.

Edited by deleted (Sun 20-Jan-13 05:00:46)

In reply to a post by bladerider666:

I have called sky and been told nothing can be done yet regarding fibre as the house move has to complete first. Sky tv on the 26th, tel line active 28th. Only then can I chase to get fibre. Which I think is B.S. to be honest.

Sky usually require a line with Sky Talk active on it before broadband can be provisioned. I've had this situation twice in the past 10 years when I've had a new line installed with Sky. The first time I had no broadband for 6 weeks because the messed up the order and tried to put the order on someone elses line.

I just find it strange that I could not upgrade to fibre whilst organising the move. The house is not brand new and has a telephone line just not an active one. Which will go LIVE on 28th jan. only then can I try to get fibre. I just find it all a bit silly.

There is a procedure available to ISPs to order a Simultaneous (SIM) Provide. That requires them when raising a phone line order against Openreach to request a Linked Order Number (LORN).

Having done that, they submit a broadband order to Openreach and quote the LORN. Openreach then link the two orders and both should happen on the same day.

Three possible snags.

1) The SIM/LORN process frequently seems to fail.

2) I don't know if this is available for MPF lines (full LLU), or only for SMPF, (partial LLU where the line remains a "BT" line).

3) I'm only aware of a few ISPs with this facility incorporated into their own ordering systems. Maybe Sky are one of the ones that don't, or quite possibly first and even second-line support are ignorant of its existence.

Edit - Unfortunately the LORN has some special format, so this has to be requested on initial line order. SIM provides cannot be added once a normal order number has been produced, without them cancelling the order on Openreach and starting again. That would inevitably introduce delay given the dates involved, even if Sky do use that system deep in the recesses of their CS.

Edited by RobertoS (Wed 23-Jan-13 21:14:54)

Do you reckon I will have no problems to getting fibre once line is installed?

Anyone?

How do you expect anyone on here to know the answer - any answer you get on here will be pure speculation

What I asked for was an opinion nothing more.

In reply to a post by Squirrel:

How do you expect anyone on here to know the answer - any answer you get on here will be pure speculation

Interesting point though, if ordering a Sky phone line at a new house, you are locked into Sky Broadband for a year. If fibre is availabe at the new house, and desired, but Sky don't offer it, then you are essentially stuffed for a year (although one would hope at some point Sky would start to offer fibre there, albeit kicking off a new 12 month contract).

Hence my worry.

Well telephone line and broadband are now up and running. Spoke to sky to try to order fibre but their systems are not up to date yet and I cannot order for maybe a couple of days....lets see what happens....

Sky fibre feb 12th. Happy days.