I just find it strange that I could not upgrade to fibre whilst organising the move. The house is not brand new and has a telephone line just not an active one. Which will go LIVE on 28th jan. only then can I try to get fibre. I just find it all a bit silly.

There is a procedure available to ISPs to order a Simultaneous (SIM) Provide. That requires them when raising a phone line order against Openreach to request a Linked Order Number (LORN).

Having done that, they submit a broadband order to Openreach and quote the LORN. Openreach then link the two orders and both should happen on the same day.

Three possible snags.

1) The SIM/LORN process frequently seems to fail.

2) I don't know if this is available for MPF lines (full LLU), or only for SMPF, (partial LLU where the line remains a "BT" line).

3) I'm only aware of a few ISPs with this facility incorporated into their own ordering systems. Maybe Sky are one of the ones that don't, or quite possibly first and even second-line support are ignorant of its existence.

Edit - Unfortunately the LORN has some special format, so this has to be requested on initial line order. SIM provides cannot be added once a normal order number has been produced, without them cancelling the order on Openreach and starting again. That would inevitably introduce delay given the dates involved, even if Sky do use that system deep in the recesses of their CS.

Edited by RobertoS (Wed 23-Jan-13 21:14:54)

Do you reckon I will have no problems to getting fibre once line is installed?

Anyone?

How do you expect anyone on here to know the answer - any answer you get on here will be pure speculation

What I asked for was an opinion nothing more.

In reply to a post by Squirrel:

How do you expect anyone on here to know the answer - any answer you get on here will be pure speculation

Interesting point though, if ordering a Sky phone line at a new house, you are locked into Sky Broadband for a year. If fibre is availabe at the new house, and desired, but Sky don't offer it, then you are essentially stuffed for a year (although one would hope at some point Sky would start to offer fibre there, albeit kicking off a new 12 month contract).

Hence my worry.

Well telephone line and broadband are now up and running. Spoke to sky to try to order fibre but their systems are not up to date yet and I cannot order for maybe a couple of days....lets see what happens....

Sky fibre feb 12th. Happy days.