Fttc enabled cabinet

Hi looking for some advice as being given the run around by bt and or. If my cabinet is fttc enabled and others are able to get superfast bt infinity from this who live further away what reason could there be for me not being able to

Any advice greatly appreciated

Thanks

Do you have a BT phone line?

What is the full output from the bt wholesale checker for your phone number?

Yes have bt line

Speed says 19-13 download. But why would my neighbour further form cabinet get 80 it's definitely the same cabinet

Can you post the full output as requested?

Line routing may be that the wiring goes down one side of the road and crosses your house and then comes back to you...

Is your ADSL attenuation identical to the neighbours, and have you double checked they are on the same cabinet via the checker.

Definitely same cabinet. Rural location and only 1 cab. People nearer and further away on both slides of the road able to get super fast. So not sure what the issue is bt very unhelpful

What does this checker say? www.dslchecker.bt.com

Fttc a high 19 low 13. But I can't understand why a neighbour 1 side has high 80 low 50 and the other side high 50 low 30???

one answer might be that the cabinet is served by multiple cables, some having a higher loss than others, and you are on one which has a higher loss than your neighbour

Thanks. What can I do about that don't bt have an obligation for me to have superfast broadband or is it a complete lottery meaning I pay more for my slower broadband than my neighbours?

Oh, so you can get FTTC. The best thing to do is to get it and see what your line stats look like.

I do have it but only get 6.5 download and 0.7 upload and bt tell me there is no problem with my line. The engineer that installed said I should be able to get 40meg but there was a DSL fault on the line which bt deny

So what do your line stats look like?

This is getting a bit confusing. So you have BT Infinity FTTC already. Your estimated speed is 13-19 Mbps (it would still be nice to see the full output from the BT checker) and your actual speed is 6.5Mbps. Is that right? What speed did BT indicate you should get when you placed the order (they have to provide this)?

What do you mean by line stats is that what I posted
Download 6.5 upload 0.7

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 19 13 1.2 0.8 -- Available
FTTC Range B (Impacted) 15.9 7 1 0.6 -- Available

WBC ADSL 2+ Up to 1 -- 1 to 3.5 Capacity expected 09 April 2014
WBC ADSL 2+ Annex M Up to 1 Up to 0.5 1 to 3.5 Capacity expected 09 April 2014
ADSL Max Up to 1 -- 0.75 to 2.5 Available
WBC Fixed Rate 0.5 -- -- Available
Fixed Rate 0.5 -- -- Available

If you have a Homehub5, they are listed under Troubleshooting|Helpdesk

what I really want to understand is why my neighbours both. Closer and further away from the cabinet are able to get much higher speeds. It's definitely the same cabinet

The linestats will give you an idea why.

Not sure i follow the line stats say that everything is good and that the download speed is 6.45 and upload 0.71

Is there something else that I should be testing

Post your line stats!!


There is not much anyone here can do to help with out that information

For the best line stats get yourself a HG612 3B from Ebay, unlock it and use either HG612 stats or DLSTATS, available Here.

I think it is possible to get some other stats from the home hub, but not as comprehensive as the two programs above.

Is this the line stats?


1. Product name: BT Home Hub
2. Serial number: +068343+NQ35148413
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 13/03/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 10:43:27
6. Data rate: 797 / 7012
7. Maximum data rate: 1193 / 8010
8. Noise margin: 17.7 / 6.4
9. Line attenuation: 0.0 / 34.9
10. Signal attenuation: 0.0 / 28.1
11. Data sent/received: 415.5 MB / 3.6 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-7GFC
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID: BTWiFi-with-FON
19. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security: None
21. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
24. 2.4 GHz Wireless security: None
25. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID: Auto-BTWiFi
27. 2.4 GHz Wireless connections: Disabled
28. 2.4 GHz Wireless security: None
29. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections: Disabled
32. 2.4 GHz Wireless security: None
33. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID: BTHub5-7GFC
35. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security: WPA2
37. 5 GHz Wireless channel: Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID: BTWiFi-with-FON
39. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security: None
41. 5 GHz Wireless channel: Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
44. 5 GHz Wireless security: None
45. 5 GHz Wireless channel: Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID: Auto-BTWiFi
47. 5 GHz Wireless connections: Disabled
48. 5 GHz Wireless security: None
49. 5 GHz Wireless channel: Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections: Disabled
52. 5 GHz Wireless security: None
53. 5 GHz Wireless channel: Automatic (Smart Wireless)
54. Firewall: Default
55. MAC Address: 34:8a:ae:7d:67:14
56. Software variant: -
57. Boot loader: -

Yes, those are the limited line stats available from the HH5.

There is clearly something wrong as your upstream margin is way above the minimum but your upstream sync is too low. Also your downstream margin is above target and your downstream sync is very low.

Looks like you have a very noisy line which could be caused by a bad install or a line fault or excess filtering or non-copper line, something like that.

thanks, where does that leave me, is this something that BT need to fix or is it something that I am stuck with?

I'd be guessing you've had a bad install done, or there is a fault of some description. You're only real course of action at the moment is to keep hassling BT Retail until they send out an engineer.

when the engineer fitted the HH5 he said there was a DSL fault on the line, although BT claim that there isn't. Is it BT that need to sort this or Opernreach?

In reply to a post by Chuggsy:

Is it BT that need to sort this or Opernreach?

It makes no difference to you, your contract is with BT Retail and you are not allowed to talk to Openreach, so you need to talk to BT. In practice it will probably be Openreach that fixes anything.

You could try the automated phone check https://www.bt.com/consumerFaultTracking/public/faul...

The line attenuation is high - I'd day that's about 1.2km+ of cable. Are you any like that far from the cabinet? If you are a lot close than that, then this is either a very convoluted route or a very poor line. If you can compare the attenuation stats then it would allow for a comparison. I suppose it might also be a line card fault. The OR engineer who installed this (assuming it was an OR engineer) should have been able to do some tests at the time.

The upstream noise margin is about 11dB higher than it needs to be, so it could, in principle sync at a much higher speed. Quite why it hasn't, I don't know, although I'd speculate it might be that upstream sync is set never to be higher than a fixed fraction of the downstream.

In any event, if the stats are wildly different from your neighbours, and you are on BTinternet, you may get more help going through the BT Broadband forum. I think there some broadband staff who deal with problems and will have access to more diagnostics.

https://community.bt.com/t5/Broadband/ct-p/BB

thanks all.

I'm about 400m from the cabinet, but in a rural location so i guess not always a straight line, although neighbours either side of me are able to get super fast broadband. When i run the phone test it does say that there is a fault on the line from 17th, but BT denied this yesterday when i spoke to them.

Don't really understand the attenuation point, is this something that BT need to sort

If the automated test says you have a fault, then that needs fixing. Your broadband won't work properly if there's a fault on the line. BT must send an engineer to fix it. Here's how to report it http://www2.ais.bt.com/static/i/microsite/help_and_t...