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Hi, any idea what the normal timescale is for cabinets to go live after the exchange starts accepting orders?
I'm on the merthyr tydfil exchange (cabinet 57) it's had the new fibre cabinet installed but I can't find any info on when it will go live. The exchange has changed from FE to AO in the last few weeks. My ISP (sky) have no info and BT simply say very soon and that I'll get it quicker if I move to them.
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Not at the right computer to check, but when an exchange starts to accept FTTC orders it means one or more cabinets is able to take orders, not all 57+ cabinets.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks, I realise that not all the cabs will have been done, but my cab was installed and wired up a little while ago, the main fibre line has been connected (saw bt men working on cab and asked them)
Sky have literally no clue as to when my cab will start accepting orders whereas BT say they don't have a definite date but say they'll be able to provision me at least a month before sky even know it's enabled and that I'd be better off going with them. I'd rather stay with sky but I fear that all the ports will be allocated before I could connect with sky. If I could find an ETA then at least I could get sky to provision as soon as it's ready
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I'd be wary of what the BT Retail sales people say, they find out at the same time as Sky do. Now BT Wholesale might be quicker off the mark in starting to process orders, but on an exchange with other cabinets already live this is almost irrelevant.
If no RFS yet, then just a case of keeping an eye on it weekly, cabinet is only likely to fill up quickly if there is someone doing a major campaign on faster broadband in the area.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Just a quick update
A month later and absolutely no change, exchange still showing as AO but have checked with friends/family/social networks etc and can't find anybody with a cab that's actually live. Why on earth don't BT simply provide info on what cabs are live and ETAs for the rest
Spoke to an open reach engineer working on cab56 the other day and he told me that he'd personally done some work on my cab "ages ago" and it was finished and ready to go then. So why would it not be accepting orders yet. So frustrating
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56 appears to have most work outstanding, copper, fibre and power
37, 46 and 50 appear to be up and running
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thanks for that, any idea what work is showing as outstanding on 57? as I said the engineer working on 56 told me that 57 was finished ages ago
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I susspect awaiting power installation and certification before its comissioned
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strange as the area around the cabs were resurfaced 6 weeks ago after cabling work was done and that ties in with the engineer saying it was finished
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According to superfast cymru it needs t&v and certification, whatever t&v is
It seems they enabled 3 cabs, just enough to change to AO, then went elsewhere, looks good on their figures to have another exchange enabled
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Testing and verification, maybe?
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Could be, but they've not been near the cab for over 6 weeks so it must be remote testing if it's that
Most likely they've just moved on to another area as they can cross this one off as AO, looks great on the stats but it's bad for the customers
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Why must it be remote testing? It's just waiting for it to happen - sometime.
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remote coz they've ignored it for 6+weeks lol
sometime = some future date when they're finished activating 3 cabs in each superfastcymru exchange and can then go back and finish what they start lol
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Superfast cymru now say that more work is required on cab57, can't see what that can possibly be when it was up & humming nearly 6 weeks ago, their engineers haven't been near it since and say it was completely finished at that point. It's crazy that there is nowhere/nobody you can contact to find out what's going on. It's not as if it can have blocked ducts or planning, power issues as all work was done 6 weeks ago. Even got nice new Tarmac all around both cabinets
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How have you got this cabinet information? Can someone check what the situation is with cabinet 43? It has also been installed for many weeks and it is apparently still not live!
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I think the copper tie cable is still to be done and the electrical certification
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Thanks ribble.
It just doesn't make sense
They installed the fttc cab a few feet away from the pcp cab what seems ages ago
They then dug up the path between cabs and installed various cables and left the surface roughly filled in with just chippings etc I would assume they would tie them together at that stage.
A few weeks after that they again dug up the path, further along this time presumably to pick up the power, they were working there for a couple of days and then the pavement was returned to normal and tarmaced. That was 6-8 weeks ago. I spoke to engineers working on another cab and mentioned 57 and was told that one was completed weeks ago, this would tie in with the surfaced being relaid. So why would it be left for nearly 2 months if it was so close to being ready, and why resurface if it needed more work? Even superfast cymru said it only needed t&v and certification. Then changed their mind and said more work was needed. The way they work beggars belief. You'd think it worked like a production line, do job a, then b, then c, then QC then activate. Instead they do job a,go back and forth leave it for months then do job b, then leave it again and never reach job c. It's so frustrating
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Adam most info from here, some from superfast cymru and some from chatting with the openreach engineers working nearby
From what I can see very few cabs (3) are live in merthyr and the rest as and when openreach deem fit to do the work. Ribble and MrSaffron seem to know the most about what's going on, perhaps one of them can help with 43, where is it btw?
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Well the civils work (digging and duct work) is contracted out. The cabling , copper and fibre , is done by openreach. Once all the duct work and power are done the area can be made good and the cabling can commence. The copper and fibre work are done separately as they require different skills sets and equipment and the teams may not be doing solely NGA work , other business demands may take priority at any time, but they have obligations to meet BDUK delivery timescales
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Thanks again, it's just that coming from a planning background (started out as a buyer, then production manager before moving into the system admin side of things) it drives me crazy how inefficient this procedure is. In the truly private sector (without the monopoly) they wouldn't last 2minutes running it like this. I'd have been sacked if I left a job sit between stages for 2months like this lol and the complete lack of information as to what's going on and ETAs just make it worse
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Apparently the work was finished on Friday (although no engineer went near the cab lol) now just needs certification. They estimate 2 weeks.
Strangely enough I spoke to engineers working on cab22 this morning and they also said that 57 was finished about 2 months ago and should have been AO about 6 weeks ago. I reckon someone's forgotten to type into a keyboard somewhere that it's finished
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It seems that cabinet 45 has started accepting orders. From what I can see its the first cabinet to go live since the initial 3 when the exchange went live in March. Hopefully it'll be the start of several more.
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Yep, 57 is also AO as of this morning, just waiting for retentions to start work now before ordering
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Ordered this morning estimated at
High Low High Low
FTTC Range A (Clean) 80 77 20 19.9 -- Available
FTTC Range B (Impacted) 80 67.3 20 17.9 -- Available
Got to wait for OR to connect me now but looking hopeful
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Great news. Looks like 21 is also AO this morning. Nothing for 2 months and now 3 in 2 days, hopefully this is the start of many more. BTO have being doing loads of work around the area for the last few months so fingers crossed many of the cabs only need T&V.
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Good news  Does anyone have any information on CAB 33 on the Merthyr Tydfil Exchange? It seems to have been in the testing phase for a while now?
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How did you find out that your cab is AO?
I'm still waiting for my cab to go live! Superfast Cymru said that it just needed t&v a few weeks ago and there was an OR van there last week but still nothing!
It is in penyard btw, right opposite the TV mast.
Also, did you try to order through Sky or BT?
Can anyone tell me what the status is with cab 43?
Edited by deleted (Sat 24-May-14 21:16:07)
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43 is not AO yet mate sorry, I'm sure Ribble or MrSaffron could tell you what's needed on it
You can check it yourself by using the checker at dslchecker.bt.com if you don't have a bt phone line use the address checker on there instead.
Yes I went with sky in the end, basically got it for the same price as normal bb unlimited for a year, so £7.50 a month for 12 mths, free router incl postage, free activation. Really thought about plusnet but their QoS was not my cup of tea.
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Can anyone help with information on CAB 33 please ?
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Any news on CAB 37?
any ETA on when I can order fibre optic?
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Hmmm.
I am on Cab 14 in Merthyr - way out in the sticks.
I have been told it is included in the FTTC rollout, but when I check on the http://dslchecker.bt.com/ site, I get that WBC ADSL2+ is "Capacity expected 19 June 2014" with no mention of FTTC at all?
Is there any way I can find out when FTTC will be available on that cabinet?
It also says that with ADSL Max, my line rate should be "Up to 0.75" with a range of 0.75 - 2.5, while most of the time I get around 3-3.25. The thinkbroadband speed checker has just goven me an average of 2.5 with a burst speed of 3.03. My router is claiming downstream connection of 3488000.
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Hi
As far as I'm aware we haven't had any new cabs go live since cab 21 on the 23rd May. Well, except for cab 14 that is which looks like it may have just started accepting orders.
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It appears that cabinet 30 has started accepting orders today.
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Cabinets 61 and 65 seem to be accepting orders as of today.
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Any news on cabinet 16 ?
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How do you find out the cabinet plans? Im on cabinet 23. Anybody know when it goes live?
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Spoke to the guys working on Cabinet 16 today and they said it will be completed tomorrow but they wont know when it will be lit up on the system
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Information on cabinet plans seem to be almost impossible to get but speaking to BT engineers seems to be the best indication. I have no idea when other cabs are planned for go live but 31 seems to have started accepting orders in the last 24 hours.
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I spoke to bt engineers working on cabinet 23 yesterday. He said it should be up and running in about 2 months. But they've gone today, is that how long it takes after the engineers have been there? seems quite a long wait
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They will be back and forth many times before it's completed.
If the cabinet has only just been stood 2 months is a fairly realistic ttimescale but could change
Edited by deleted (Mon 23-Jun-14 08:07:19)
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anyone know status on cab #64. Was installed before Easter, looks to have been tied back to orig cab, as road has been dug up and relaid twice to my knowledge.
Hopefully is in test & verification - am getting nothing from Superfast Cymru......
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Not sure about cab 24 but several have started accepting orders in the last week. Cabs 8, 22, 26, 28, 35, 39 and 58 have all started accepting orders since the beginning of last week.
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Cabs 11, 12, 16 and 49 have started accepting orders. Just thought I'd keep this up to date as I'd registered with superfast cymru to be updated when my cab came online. Its been accepting orders for almost 3 weeks and nothing from them yet. Maybe they only send out updates every month??
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Hey all, cabs 4, 7, 54 and 63 have started AO
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Superfast cymru are useless mate, they finally told me that mine was accepting orders about a month after my fibre was installed
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Just to keep people up-to-date it seems that cabinet 43 is finally AO, ordered sky fibre pro today!
Now just need to wait for delivery and activation. No idea how long that will take!
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cab 23 now taking orders!  that 2 month estimation was spot on.
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how long does delivery and activation take?
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Sometime around the 25th August I believe
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Anyone wanting to know about Cab 2 , it seems they've had to go to planning for a new cab and this is in process. Has another 5 weeks to go and then they can begin work (providing no objections). So not this year then ! 
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Hi
As far as I'm aware we haven't had any new cabs go live since cab 21 on the 23rd May. Well, except for cab 14 that is which looks like it may have just started accepting orders.
If Cabinet 14 is accepting orders, they haven't told Plusnet or BT yet.
Any idea when it really will start?
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