Info on {LNILC}{P24} ATT Ribble

Hello Ribble

I know you may of looked into this a while back, but thought I would ask for any updates on Cabinet 24 of the Ilford Central (LNILC) Exchange.

We are part of the Commercial FTTP Project according to an email from Executive Level Complaints; BT Consumer.

Your due to be upgraded under a FTTP (Fibre to the Premises project). It is estimated that a large number of customers will benefit from FTTP service in your area.

I�ve highlighted your concerns to our suppliers regarding the delays in providing fibre to the premise, They have advised that FTTP projects can take longer than those cabinets being upgraded under the fibre to the cabinet (FTTC) project.

Always makes me laugh when they call it "our suppliers" LOL.

Still not sure that FTTP would take 3.5 years to complete what they started back then.

BTOR (Fibre Enquiries team, Openreach) said similar and said the following:

We appreciate that this is frustrating, however, we will be bringing fibre into your area so please keep an eye on our website from the end of February for an update

I check twice a day, once in the morning and once at night and and 3 months later it's still saying Under Review, I know BT have been doing loads of work (according to roadworks) with reclaiming redundant cables and replacing loads of pit/chambers etc between our exchange and us.

Sadly due to being down for FTTP its very hard to know what's going on due to nothing will appear on roadworks unless some digging is required etc.

Seems that VM is also fobbing me off saying they have fibre in our area and that they will send an engineer round to survey my road and side roads and that the engineer will also pop round to discuss the ins an outs of the install process, I have been told this 4 times now over the last few months.

I will be phoning VM once again to ask what's happening, but I suspect I will get a load of apologies and that they will send an engineer round to survey our area.

We would prefer to go with BT over VM even though with VM we could of had phone, broadband and TV (4 Tivo Boxes etc) all in one package etc, but BT's down and up speeds sold it for us.

Thanks

Paul

*** Start of Bl**dy Rant ***

Well Virgin Media is now out of the question, I have been phoning them every month to find out when they are to install their fibre cabinets down our road and our side roads where back in November last year where we was promised that we was part of the Manor Park Fibre Project and was told our road was still work in progress.

I was then told on the phone that it will be complete in a few months meaning March, now that the cabinets install for Manor Park and East Ham have been and gone and now only " CUSTOMER CONNECTION NEW RESIDENTIAL SUPPLY & CLEAR BLOCKAGES IF FOUND. FOOTWAY WORKS ONLY" are appearing on roadworks.

VM now says sorry they cannot provide a service to our road, NO S**T SHERLOCK, I have been saying that we need cabinets installed since January, but all I get told is "We need to send an engineer round to survey your area" which results in "we are un able to provide any service", so now we are going to be one of several roads unable to get fibre with VM.

*** End of Bl**dy Rant ***

Rant aside, at least we now only have one fibre provider to go with, sadly we have no clue when BT will finish of our install.

Oh the Joy.

Paul

Feel sorry for you mate! Only getting my fibre cabs being built this week. God knows how long I will have to wait after that! They say september but there are bound to be blockages as two other cabs on the exchange have been pushed back a year because of blackages!

Is your a commercial or BDUK Install?

TBH, I think its like what I said many times now, which does make sense from a business point of view, but doesn't make it fair at the same time.
Basically BT are mainly working more on the BDUK contract install than they are with the commercial installs, I know this due to I have seen in some areas while looking up fibre info for people on here, where an area has had no fibre to then have FTTP installed via BDUK and that hardly took any time to install at all, and have seen people that are part of the Commercial FTTP Project still waiting or have waited a couple of years to then get it.

I know I haven't seen any areas in Greater London that's down for FTTP get fibre recently.

So yeah its a priority thing I get that contracts have a deadline date for completion, but if they cannot do those along with the ones that they started (i.e. commercial installs) then they should maybe cut back a little on the bidding for new BDUK contracts, its not that anyone else would bid for them.

The sad thing is that if you ask any BTOR Engineer when they are in the area when the fibre will be installed/completed they all point to the pit or pole and say its already here and that it was done a few years back, but the BT Database along with BTOR's Where and when page say no fibre and that we are Under Review.

I know we shouldn't believe what the engineers say, even BT and BTOR have told me this, but its the engineers that are the ones installing it.

Its like the left hand doesn't know what the right hand is doing.

As for the dates, didn't Ofcom say that the dates had to be more reasonable instead of an unrealistic date a year or two down the line? or did I imagine it

As for blockages, I know BT has been reclaiming redundant cables and replacing pit/chambers to the standard larger (white sand colour) square ones between us and our exchange.

I hope the above didn't come off as a rant due to it wasn't meant to be.

Paul

Openreach has more hands than Vishnu, so the chances of coming across someone in the street who actually knows what's happening is very remote, however it does appear that there is work due to take place for cab 24, in Durham Road at least, but that may just be a start

Thanks for getting back Ribble, its been a very frustrating 3.5 years, as you probably already have guessed

In reply to a post by Ribble:

Openreach has more hands than Vishnu, so the chances of coming across someone in the street who actually knows what's happening is very remote

LOL this is true, but a few times I asked them they was working on the black fibre block enclosure (well it was lifted up via a bar rotated on its side and open) in one of the pits/chambers down one of our side roads.

But yeah, I get what your saying.

In reply to a post by Ribble:

however it does appear that there is work due to take place for cab 24, in Durham Road at least, but that may just be a start

I know this is a silly question but does it say when its due to start (i.e a rough date), due to that's my road.
We have all the hardware already (the last time I saw in the pit/chamber) and was just waiting for the blowing of the fibre.

It has been like that since end of 2011 when they finished installing the hardware and said the blowing of fibre would start the following week and that was the last we saw of them, I assume they was called off to work on the BDUK work and that they are different teams that install the hardware in the pit/chamber and the actual blowing of fibre, that makes sense.

Paul

Sooner rather than later, which may seem vague but I wouldn't like to build up your hopes just yet.

Thanks Ribble

In reply to a post by Ribble:

Sooner rather than later, which may seem vague but I wouldn't like to build up your hopes just yet.

LOL, well we have been waiting 3.5 years already and extra few months wouldn't be that bad, hell if 5 months then I will be baking a cake with 4 candles on it

I know there "shouldn't" be any blockages due to BT has been replacing loads of pit/chambers and reclaiming redundant cables freeing up space, so I assume they would be also checking for blockages.

The only thing I can see that might be an issue is the next pole down our road was suppose to get its pit/chamber replaced with a larger standard one last week according to roadworks, but sadly I don't think that happened.

Its just the not knowing

Once again thanks.

Paul

In reply to a post by Ribble:

however it does appear that there is work due to take place for cab 24, in Durham Road at least, but that may just be a start

Thanks Ribble.
I just got an email this morning from BTOR saying if all being well I should be able to order our FTTP beginning of July

I was just worried where the following BT work down my road (I.e. chamber by next pole) was cancelled twice now:

• Build 1 concrete chamber 915mm x 445mm x 965mm deep in Footway.
• Build 1 precast jointing chamber (725mm x 225mm) 600mm dep.

Still not sure why though.

So fingers crossed it all goes well

Paul

Nope that got cancelled as well.

This really sucks

Paul

Sorry to jump in on the thread, any idea when the fiber sub duct will be laid and fiber blown to THHRJ 7, as their was recent work to clear blockages and now THHRJ 2 is having its fiber twin installed this month, work has been slow on the exchange.

thanks

In reply to a post by Ribble:

Sooner rather than later, which may seem vague but I wouldn't like to build up your hopes just yet.

Hello Ribble

Well it seems sooner

Work in that pit down my road finally got done, work on the main road also got done, and for the last two days BTOR has been down our road and lower side roads in their large cabling vans, and guess what is on the back, yep a drum of fibre tubing shown in the image below: Fibre Drum so not long now, was told that it should be complete over the next few days or even soon if down to a complaint, then a couple of days for database to update and a couple of weeks after that, so YAY Finally.

Thank

Paul

U are lucky to have FTTP rather than FTTC. But I can see not many isp's offer FTTP products.

In reply to a post by adslmax:

U are lucky to have FTTP rather than FTTC. But I can see not many isp's offer FTTP products.

Urm a few do, but probably won't see the 330Mbits (i.e. 300 Mbits) but more the Max FTTC speeds or maybe 100Mbits.

But we already decided on staying with BT as are several of our neighbours.

If we was to of been given FTTC we would of been a bit far from our cabinet to get the 80/20 (yeah I know 79.999Mbit/19.999Mbit) we are about 500m following the shorter of two possible routes, so we would of have to wait for G.IMP/Vectoring to get any real good speeds.

Also our British Rail at the bottom of our garden causes way too much static noise, is has been on many occasions dropped our ADSL2+ connection on a very foggy night.

But any fibre would of been better than what we currently have.

Paul

Well seems that BTOR was here again this morning, I missed them myself but a neighbour saw a couple of them this morning in the chambers/pits (including ours) installing the individual fibre strands into the wafers inside the Fibre DP's

Going by this I assume its not very long before it goes live and the database gets updated and we can then order FTTP

Its been a very long frustrating almost 4 years wait, but it seems that's the wait is almost over.

Paul

As per my PM good luck and spare a thought for the many other cabs on LNILC that are down for FTTP but have been abandoned/not started since 2011...

In reply to a post by MaxNRG:

As per my PM good luck and spare a thought for the many other cabs on LNILC that are down for FTTP but have been abandoned/not started since 2011...

Thanks, I am hoping it has all gone well, or I might get fobbed off with yet another excuse.

By the way, I forgot to ask if you had Virgin Media in your area?

I think you do going by some of the postcodes for your cabinet, that was probably why you didn't get put down as part of the commercial rollout.

Also I wouldn't say they have been abandoned, but more put on hold, like I explained in the PM, I am sure BTOR will look at the 220 addresses on your PCP Cabinet along with most of the remaining ~15K addresses on the several remaining cabinets when they start the next rollout phase.

Paul

Nope, no Virgin for anyone on my cabinet. 10 year old estate with no Cable installed when built. We are 4km from the exchange so DSL is 3-5Mb at best. All the roads west of me have Virgin and FTTP. Sucks.

In reply to a post by MaxNRG:

Nope, no Virgin for anyone on my cabinet. 10 year old estate with no Cable installed when built.

Yeah its the same with our cabinet, I gave up with Virgin Media, we was promised and reassured coverage every month that I phoned them, to then be told that we was never part of their plans to install in our are so now VM is everywhere in my borough apart from the area that our 2 cabinets cover.

That's twice now that VM have avoided our area like the plague, I think it might be down to us being in a conservation area.

In reply to a post by MaxNRG:

We are 4km from the exchange so DSL is 3-5Mb at best. All the roads west of me have Virgin and FTTP. Sucks.

Well we are about 3.5km from the exchange and our PCP cabinet is about 450m to 490m from us depending on two different routings and if we are lucky and no rain or wind we can get a speed of 5Mbps (~5.7Mbps sync) and when its windy or rains a lot we drop down to 1Mbps if that.

We are currently 5.5Mbps (6.488Mbps Sync) as of 10am this morning (14 day reset) possibly down to BTOR has been around our cabling and up our pole the last few weeks, we have only put up with the issues with the wind and rain due to FTTP only round the corner.

Like I said in the PM, try and get your local MP involved, you have nothing to loose.

Also the Ilford side of the A406 there has been a lot of fibre cables being installed and redundant BT cables being pulled up (not saying it for your area or anything), but I am seeing a couple of poles being erected and loads of X meters of fibre being placed down.

*** update ***
Just found your cabinet {LNILC}{P66}, one thing that I did notice in your area, which was the lack or phone poles, i.e. there is none, maybe that was a contributing fact as to why no fibre yet, which could result in getting FTTC in stead of the original FTTP.

Paul

Edited by PaulKirby (Wed 15-Jul-15 20:03:28)

You can get underground phone line

In reply to a post by FredTheB:

You can get underground phone line

LOL
I know that, but if BT's underground network is old it might be a tad bit too small and tight for them to install fibre cables, now if moved from FTTP over to FTTC then only digging if needed would be up to the actual cabinet.

Paul

In reply to a post by PaulKirby:

In reply to a post by FredTheB:

You can get underground phone line

LOL
I know that, but if BT's underground network is old it might be a tad bit too small and tight for them to install fibre cables, now if moved from FTTP over to FTTC then only digging if needed would be up to the actual cabinet.

Paul

We have properly ducted underground phone lines that are 10 years old (I saw them being laid as I bought the house off plan). I'm pretty sure the process of running fibre to my house would be smooth if only BT had not stopped at the street before mine.

In reply to a post by MaxNRG:

In reply to a post by PaulKirby:

I know that, but if BT's underground network is old it might be a tad bit too small and tight for them to install fibre cables, now if moved from FTTP over to FTTC then only digging if needed would be up to the actual cabinet.

We have properly ducted underground phone lines that are 10 years old (I saw them being laid as I bought the house off plan). I'm pretty sure the process of running fibre to my house would be smooth if only BT had not stopped at the street before mine.

Well all your BT Chambers/Pits need to be "concrete chamber 915mm x 445mm x 965mm deep in Footway with a precast jointing chamber (725mm x 225mm) 600mm depth" or there about, not measured ours yet, but our last old one was just re-built back in June.
So all your chambers that are to get FTTP hardware in them need to be the above sizes or larger, so hopefully being only 10 years old they should be fine.

Also yes back in 2011 you was down for FTTP but you was never down to get FTTP in the first 66% commercial rollout which BTOR seem to still be doing now, I think you may still end up getting fibre due to you wasn't down as being not viable back in Dec 2011.

You have to realise that the FTTP Commercial rollout is still being done due to being slowed down or put on hold in favour of BDUK work to prioritize that work first, I know its not fair, but from a business sense, it makes sense.

Just think we was down to have FTTP back in Oct - Dec 2011 and things are just starting to happen now, so that's nearly 4 years on hold.

TBH I think the reason we are still getting FTTP was because we already have all the required hardware that was installed back in 2011, where as you probably don't.
This was why I was saying that you "may" end up getting FTTC instead of FTTP due to it being quicker and cheaper to install and your cabinet being on a main road.

But like I have said, try and get your MP and neighbours involved, knowing that a lot of residents are interested in getting fibre may also help.
When BT phoned me 10 mins after my local MP left my home, they was shocked that 394 lines on our cabinet are missing out on getting fibre that was suppose to of got it back in end of 2011, I think they was shocked on the amount as well I knew the amount.
I think it was a bit touch and go at first, but we are gradually getting there now.

So getting your MP and neighbours making a fuss along with stating how many lines that are missing out on getting fibre (~220 lines in your case) which is plenty for FTTC (if moved over to that).

Paul

Well, a bit miffed at the moment with BT Openreach.

I was told via email from openreach the end of May that if all goes well I could order FTTP the beginning of July, then at the start of July I was told end of July and with all the engineers that have been down our road and side roads for the last month that end of July sounds about right, the engineers have now installed everything and said its all now complete and that I would have to do now is wait for the database to be updated to reflect this work that has been done.

This week I have noticed a cable coming out of our Fibre Manifold up our pole, I cannot see where exactly it goes due to there are over 30 phone lines coming from our pole and it looks a mess up there, so I emailed BT Openreach again explaining this where I was then told its now scheduled for the end of August even though the fibre hardware is all live for that home connected to that fibre cable.

I have also been told by BT Openreach that there is still some work to be done, so I have asked what exactly needs to be done for it to go live, so hopefully they will let me know what is left to be done.

Don't get me wrong I am fully aware of things can go wrong resulting in delays in going live, I have no issues with that, but when a home can already get FTTP on our pole which is using our fibre hardware then shouldn't the rest of us that are on our pole.

So another 35 days wait.
The way this is heading it would of taken exactly 4 years for them to install +325 FTTP lines with a length of 3.5km.

Ah, well.

Paul

Edited by PaulKirby (Mon 27-Jul-15 18:56:35)

In reply to a post by Ribble:

Sooner rather than later, which may seem vague but I wouldn't like to build up your hopes just yet.

Hey Ribble, do you have any new news of our fibre install?

It seems that nothing has happened as you already probably know.

BTOR via email says loads of work still to do, however the engineers that was replacing the fibre links between the Fibre DP units throughout July including the guy at the end that did all the splicing in the Fibre DP's etc and the all say its now completed and just need to wait for the job to go live in the database and that was over a month ago.

I am hoping its not wait until 2016 or 2017 due to it was suppose to of been done back in 2011.

And to top that off there is a home 4 doors down from me that is on our pole that can order FTTP, so our hardware must be live, but just for that address.

BTOR seems to be ignoring me now via email, so maybe they know something that they aren't telling me.

So hoping for some good news.

Paul

I can only conclude its either a database error if an address on the same manifold can get service but you cannot , or the manifold capacity is already exhausted, or the splitter is full.

Edited by deleted (Fri 18-Sep-15 13:08:07)

In reply to a post by Ribble:

I can only conclude its either a database error if an address on the same manifold can get service but you cannot , or the manifold capacity is already exhausted, or the splitter is full.

Hello Ribble, thanks for the reply.

Well I can say its not full, following the route of all addresses who's phone lines are on PCP cabinet 24 (basically all the Fibre DP's that are daisy chained) and there is no fibre coming out of their manifolds, the only one that has is on our pole.

Take a look at postcode E12 5AX and the only address that can get FTTP is number 44 all the rest cannot get it.

And the only difference is that number 44 is using PCP cabinet 39 however are on our pole and using our manifold etc.

And like I have said some place if they are on our pole they must be using our hardware because they are 100% using our manifold, and if they are using our hardware then its live and we should also be able to get it.

So that led me to a database error and BTOR will not admit to that.

BTW can you see any more work to be done or can you see it as completed?

Thanks

Paul

Well as usual BT and BTOR keep saying end of the month, end of the month every time I contact them.

Like I have said in other posts that BT have told my local MP and myself on Dec 21 2015 that they had identified a potential issue with our records and they are investigating it now and that it would take a few weeks to complete.

And then on Feb 08 2016 due to my local MP contacting them one more we was told that the case is currently with their planning team, who are still investigating the issue, and that they would get back to us once they get a response.

Just to remind you all that this FTTP work was started back in end of 2011 and still hasn't been completed.

Now if we was located in a rural area covered by BDUK we would of already had it all done back then, sadly we are located in Greater London and are not covered by BDUK due to being under the Commercial FTTP Project.

The last email that I got from BT Openreach was on Feb 15 2016 which when like the following:

The area is in the progress of being upgraded at the moment, the upgrade will be FTTP, I have checked to see which work is still to do to complete the upgrade and allow you to place the order and we are being given an estimated completion date of the end of February at the moment.

There will then be a couple of weeks for the records to be updated and the service to be activated and then we are hoping you should be able to place your order.

Now what's the bet 2 weeks in March its still not done and I get the same response but given end of March + 2 weeks for database update.

Going by what they said above "I have checked to see which work is still to do to complete the upgrade" they have access to what is being done and what has to be done, so why cant they just tell me what is currently being done.

Paul

Hey Ribble

Sorry to pester you again, its been a while so I was just wondering if you had any new news about our FTTP ?

Thanks

Paul

As this is still not happening I would suggest a nice email to Andrew. My bet is a database error if you say a house was connected last year

That's my reckoning also

In reply to a post by Ribble:

That's my reckoning also

I already sent an email to Andrew, cannot recall what the outcome was.

The home 4 doors from us that is connected to our phone pole, manifold and then the FibreDP hardware has had FTTP since Jan this year, however its been listed on BTW Checker for the last few years.

Here is an >> image << of our manifold with the fibre leaving it, image of our phone pole and an image of the CSP box on the wall 4 doors down from us.

I received the following email from openreach on 05th July stating the following:

Hello Paul

I have looked into the project to provide FTTP.

There is final light loss testing planned for week commencing 11th July to make sure connectivity will reach throughout the fibre network.

The ready for Service date to Cps is 20th July

BT also received that same info that I did.

And still noting, BT's Fibre team phoned me on the 27th July and said that the was told by openreach that there was a capacity issue, however the BT Guy could see available ports on our hardware and until this issue is resolve they cannot order us FTTP.

And that's where we are now.

I was hoping you had heard something from your sources.

My guesses is the issue is a database issue due to where their system is more designed for FTTC and not really for FTTP and where our area is covered by two PCP Cabinets both down for FTTP and whole area has all the FTTP and has done since December 2011.

Now our road is covered by PCP Cabinets 24 (ours) and 39, both on the main road either side of each other.

Now here is where I think its broken in their database, their system is probably thinking that our fibre hardware that has the home 4 doors down which has FTTP is only for lines on PCP 39 and its expecting separate fibre hardware for lines on PCP 24, even though we would all be using the same fibre hardware, and that is why nobody else is able to get FTTP apart from the home 4 doors down.

An openreach fibre engineer was splicing up the fibres into those wafers inside the FibreDP Hardware back in July last year due to they was told to replace all the fibre cable linking all our FibreDP hardware and I could see there was at least several strands curled up on their own wafers.

So I know there is at least 6 free fibre wafers available on our actual FibreDP hardware and I know the actual fibre cable is live due to the home 4 doors down from me.

The way I see it, if Openreach switched us on tomorrow we would be all be using that same piece of hardware so there should be no issues.

Paul

In reply to a post by Marky76:

As this is still not happening I would suggest a nice email to Andrew. My bet is a database error if you say a house was connected last year

I did all that a while back and I cannot recall the outcome, I am not even sure if he told me the result, I know he said he received my email and that he will be looking into it.

I have said it must be an error in their database and I have also told BT this too which they also think its true, but getting Openreach to do anything about it is another thing.

I have explained more on the issue in the reply to Ribble, I won't re-type the same thing again LOL, but yeah its an issue in their system for sure, look at their where an when page its more tailored for FTTC than it is FTTP.

Paul

So other than a possible database issue, no other information ?

Paul

Nothing. I think you know the answer anyway.

In reply to a post by Ribble:

Nothing. I think you know the answer anyway.

Well I gathered there was no new news, but was just hoping there was.

I just think its silly that all that is stopping us getting FTTP is their system

Ah well.

Paul

Just letting you know that our areas FTTP has finally gone live, after just under a 5 year battle with BT and Openreach all saying basically no fibre at the moment even though all the hardware being there in place since Dec 2011 and a home 4 doors from me connected to our phone pole and fibre hardware already has it.

But it took my local MP writing a letter to Gavin Patterson (Chief Executive, BT Group plc) on the 4th Aug (i.e. a week ago) asking the right questions that he has been unable to get answered by BT or openreach for the last 2 years, to things being resolved and it now showing up as being live.

So this was confirming it was a software database issue all along.

BTW Checker via phone number

I know they took a while for BT Sales to order it when I was on the phone to them, but this was due to there was loads of notes on my parents BT account, so they had to do loads of checks even before they placed the order, which they said everything looks great and "shouldn't" have any issues.

I enquired about the speeds for option 4 300/20 where openreach and BTW says its 330/30, where I was told that is the speed that they offer, but the speed that BT offer for option 4 is 300/20, which to me is fine and is a hell of a lot better than what we get currently on ADSL2+

Oh and its an 18 month contract.

We also got chatting about speeds and I was told that BT / Openreach have been doing some tests in London with speeds of 1Tbps, wow, a bit over the top for me, but still wow

Our first engineer is due next week some time to do all the fibre from the chamber, up the phone pole to the CSP Box on the wall of our home and on the 26th Aug the second visit to install all the stuff inside the home.

BT are also supplying the Smart Hub to be used in WAN Mode, so I guess I get to see what that's like and that our phone line will remain on the copper for now until its ready for to be switched over to FVA where I will either receive a phone call or email stating this readiness.

This is what it says for our order:
bt_wbc_fttp_sbs_premium
service wrap

I understand the BT WBC FTTP parts but unsure of the sbs premium and the service wrap parts.

Other than that I am rather excited about it.

Thanks

Paul

Well done Paul.

What is pathetic is that literally for years contacting the CEO's office has been the only way to get many essentially simply issues resolved.

Everybody further down seems to have been told that under no circumstances can they query a "Computer says no!" situation even when it is obvious that something is wrong in the computer system.

Why cannot the CEO's office get that altered? Or could it, extremely cynically speaking, be something they wish to retain as every refused correction saves them a lot more money that the total lost in dealing with High Level Complaints from those with the advice and gumption to go to that level?

Yeah, I was like Holy S**t when I did my normal daily checks with my own app, and when I saw FTTP was available to us via phone number and postcode I did the normal check on the BT Wholesale site, then the Where and when page and then the BT site, it was only when the BT Sales team said yes its all completed and available where I become more relaxed LOL.

I guess until its installed on the 26th Aug is when I can be fully relaxed, I have seen in the past some cases where it was a huge error in their database where it got to the point an order could be placed and only when the engineer arrived where they discovered there was no fibre.

But I think they did loads of more checks in my case due to all the people that is involved in us getting fibre, I know I was put on old for about 15 to 20 mins while they did their availability checks.

It just shows you that you really do need to make a real fuss about these things to get them done.

What is strange though the only people that can order FTTP is the homes with lines on our phone pole and FibreDP hardware, like the homes on the next phone pole down our road are still not able to get any FTTP.

So I am guessing where most of the homes that use our hardware and phone pole also made some noise about the fibre, also the letter that our local MP sent to Gavin Patterson was querying the lines on our actual hardware and not as a whole.

It just means that everyone else on the rest of the phone poles and chambers will have to go down the same route as I have, or maybe they will get it later on, or BT have different plans for them.

Also, those two weeks are going to be slow as hell LOL.

Paul

Wow, finally!

I'd love to know the nitty-gritty behind this ... Was this only ever a database fault, or were there real physical faults too (like those cables we saw bent over 90°)? I suspect we'll never know - that the database fault successfully hides everything else.

In reply to a post by WWWombat:

Wow, finally!

I'd love to know the nitty-gritty behind this ... Was this only ever a database fault, or were there real physical faults too (like those cables we saw bent over 90°)? I suspect we'll never know - that the database fault successfully hides everything else.

Not got a clue, they won't tell me anything.

I will send you a PM with more information.

** update **
Also that photo was taken before the came and replaced all the fibre cables that daisy chain all the FibreDP hardware, so that would all be fine now.

Paul

Edited by PaulKirby (Sat 13-Aug-16 13:03:19)

In reply to a post by WWWombat:

Wow, finally!

Well first issue when the first engineer visit turned up to install the fibre from FibreDP to our home.

Engineer: (rings doorbell 08:15)
Me: Hello

Engineer: Hello I am Openreach to install your fibre on behalf of BT.
Me: Ok.

Engineer: Ok, where would you like for the fibre to enter the home.
Me: So I pointed to where we would like it.

Engineer: Ok, that's fine.

Engineer: (goes off to get small reel of fibre from van)

30 mins later...

Engineer: (rings door bell)

Engineer: I have some good news and bad news.
Engineer: The good news is the fibre is there and is fine, bad news is there is a build issue and that the fibres are organized into the wrong trays and that it needs to be re-estimated (what ever they call it) and somebody else will have to come out before they can do this part.

I new it wouldn't be a smooth install, so now we have to wait for this other guy to come out to fix this issue, which could be god knows how long.

Did I say it was due to go live on the Fri 26th August.

Very annoyed at the moment, how would this issue happen, the splicer engineer should know where they should go.

Now I understand what the lady at number 44 meant when she said it was a mission getting her install done.
If the issue was known January 2016 why wasn't it all fixed back then.

On a side note, I now know where our splitter node is, its at the bottom of our road

Paul