HH5 keeps rebooting

My HH5 which came with FTTC a few months ago seems to be regularly rebooting itself. For example today I see:

Connection time: 0 days, 04:55:41
Data Transmitted/Received: 2.1 GB / 5.7 GB

It usually seems to reboot in the night, it has done so 3-4 times in the last week.

The other surprising thing is the data transmitted/received. I can't quite figure out why it's so large, I have only viewed a few web pages this morning and read some mail.

Is it a type A or type B? It says on a label on the bottom.

The large data numbers indicate you may have some malware affecting you.

In reply to a post by BatBoy:

Is it a type A or type B? It says on a label on the bottom.

The large data numbers indicate you may have some malware affecting you.

Its a type A. I do have antivirus on the PC, and that has been in sleep mode until 8:30. Also I have a Macbook pro running Skype, wonder if that could be to do with it?

When you say regularly, how often is that? The HH5 has a reputation for instability and even the best ones reboot every 14 days.

I think Skype could easily send and receive large amounts of data.

In reply to a post by BatBoy:

When you say regularly, how often is that? The HH5 has a reputation for instability and even the best ones reboot every 14 days.

I think Skype could easily send and receive large amounts of data.

It's rebooted 3 times inthe last week. Always at night.

Yes I think it might be Skype, looking at network activity on the Mac its showing a constant stream of data being sent/received even though I'm not using it. I'll have to put it to sleep at night

I suggest you try a factory reset of the HH5 although note this will wipe out any settings you made, there is an option to backup the settings first http://bt.custhelp.com/app/answers/detail/a_id/11386...

If that doesn't fix it, the hub may be getting too hot due to it's positioning so move it to increase the ventilation.

It may be faulty, so you can ask BT for a replacement.

They are set to automatically reboot every 14 days as they are buggy.

Back in the day users would keep them on for months on end & without a reboot the homehub would lock up itself, requiring switching on and off at the outlet.

If it's rebooting more than once every 14 days (as yours is) it's probably faulty, get a replacement from BT.

In reply to a post by ukhardy07:

They are set to automatically reboot every 14 days as they are buggy.

Back in the day users would keep them on for months on end & without a reboot the homehub would lock up itself, requiring switching on and off at the outlet.

If it's rebooting more than once every 14 days (as yours is) it's probably faulty, get a replacement from BT.

Don't forget that batch of HomeHubs a while back (about a year ago) that got too hot and melted the case LOL.
Link here: https://community.youview.com/youview/topics/does_yo...

Paul

It was obviously covered up to make that happen.

Warning - do not cover up your Homehub, the ventilation slots are there for a reason.

Mine's next to a window - north facing - in a cool spot. I am trying splitting the SSID's to see if that helps.

In reply to a post by BatBoy:

It was obviously covered up to make that happen.

Warning - do not cover up your Homehub, the ventilation slots are there for a reason.

I wouldn't know, I know that some have over heated due to either a faulty PSU or power regulator inside due to it was located in one location and not like in those two images from that link.

Two of my friends that got their HH3 at the same time a long while back so probably the same batch, both had the same heat issue due to PSU chucking out too high of a voltage than required resulting in the power regs in the HH trying to dissipate the extra heat generated and failing, one of those ended with a sizzle and a pop and a very small dent/hole in hh case.
The both moved away from the HH's and brought different brands.

I know ours had a heat problem a little while back where the home hub would keep locking up, so I did a complete factor reset and rebooted it and it has been fine since, so for some reason ours must of got into some strange loop, we have several + inches clear area around our HH4.

Maybe if I wasn't being paranoid and didn't do the factory reset ours may of got worse, granted probably not as bad as those images

Paul

In reply to a post by PaulKirby:

I know that some have over heated due to either a faulty PSU or power regulator inside due to it was located in one location and not like in those two images from that link.

Two of my friends that got their HH3 at the same time a long while back so probably the same batch, both had the same heat issue due to PSU chucking out too high of a voltage than required resulting in the power regs in the HH trying to dissipate the extra heat generated and failing, one of those ended with a sizzle and a pop and a very small dent/hole in hh case.

Oh, so you're talking about the HH3 not the HH5.

Anyway, the image indicates the problem was caused by covering the HH5, not the device being faulty.

Edited by deleted (Thu 22-Oct-15 13:30:20)

In reply to a post by BatBoy:

In reply to a post by PaulKirby:

I know that some have over heated due to either a faulty PSU or power regulator inside due to it was located in one location and not like in those two images from that link.

Two of my friends that got their HH3 at the same time a long while back so probably the same batch, both had the same heat issue due to PSU chucking out too high of a voltage than required resulting in the power regs in the HH trying to dissipate the extra heat generated and failing, one of those ended with a sizzle and a pop and a very small dent/hole in hh case.

Oh, so you're talking about the HH3 not the HH5.

For the example of my friends HH's over heating yes, I gave those as an example due to the power side may not of changed much between each of the different HH's.
All it takes is for the power regs to over heat causing the caps in there to dry up and pop, causing ripple in the power lines, its a bit like a thermal runaway effect.

In reply to a post by BatBoy:

Anyway, the image indicates the problem was caused by covering the HH5, not the device being faulty.

Yeah, that might of been the case, pardon the pun

Paul

In reply to a post by ukhardy07:

They are set to automatically reboot every 14 days as they are buggy.

Back in the day users would keep them on for months on end & without a reboot the homehub would lock up itself, requiring switching on and off at the outlet.

If it's rebooting more than once every 14 days (as yours is) it's probably faulty, get a replacement from BT.

So a fair description would be they are an inferior POS

Edited by tommy45 (Thu 22-Oct-15 14:37:49)

I could't say about the rebooting, but can say that my neighbours Hub seems to report a lot more usage than actual...

They are good at what they do - works out of the box, fast wireless, supports BT TV, supports dynamic DNS, no problems with port-forwarding, basic line stats.

But you can't change DNS, locked to BT, no error stats.

I would say a good basic router but no good if you expect any more than basic.

In a previous address I was with NTL/Virgin media and used their model and a Linksys router which was great, plenty of info. Is their a suitable equivalent for the HH5?

I do wonder if it's reporting packets coming in that it blocks, rather than actually delivered packets.

There are plenty of alternatives available but the choice depends on your requirements, what are they?

For example, are you on a Huawei cabinet?
You you want to broadcast BT Wifi?
Do you use BT TV?

Don't know what type of cabinet. It's cab2 in Chinnor. Alas the streetview images of where it is are a bit old and don't show it.

I don't use BT TV, I don't need to broadcast BT wifi although I do use it when travelling though.

Yeah, that's Huawei. A quick fix is to front end the HH5 with a Huawei HG612 v3B from the bay of fleas.

In reply to a post by BatBoy:

They are good at what they do - works out of the box, fast wireless, supports BT TV, supports dynamic DNS, no problems with port-forwarding, basic line stats.

But you can't change DNS, locked to BT, no error stats.

I would say a good basic router but no good if you expect any more than basic.

I totally agree, I haven't had that much of an issue apart from that one heat issue which was fixed by a factory reset, only gripe is the 14 day reboot and that lack of stats, I keep thinking about swapping over to our FRITZ!Box 3390 and keep this HH4 for when we have issues and need to do some tests.

Apart from that its not that bad, we have had a lot worse LOL

Paul

OK thanks

In reply to a post by keith969:

Don't know what type of cabinet.

Cabinet pictures. (For 128 read 96).

is it actually rebooting, or just resyncing ?

I don't know, how can you tell?

Yep it looks like the Huawei 288.

In reply to a post by keith969:

I don't know, how can you tell?

Look in your HH5 Event Logs and select Category System.

Do you see something like the following:

08:46:10, 11 Oct. (1273025.360000) The system is going DOWN for reboot.
08:46:10, 11 Oct. (1273025.360000) OpenRG is going for reboot by IPC command
08:46:05, 11 Oct. (1273020.360000) OpenRG will go down for reboot in 5 seconds

If so its the 14 day Internal Procedure Call (IPC) where the entire HH is rebooted.

Paul

In reply to a post by BatBoy:

But you can't change DNS, locked to BT, no error stats.

I forgot to mention we got around the BT DNS issue by setting up a 15 to 20W PC running as a DHCP Server screwed to the back of an old LCD Monitor.

We just set it up with the DNS Server(s) we want to use, and we can force certain IP Addresses to certain devices via its MAC, very nice indeed

Paul

I meant on the HH5. You can try setting the DNS server on the device, but BT have a habit of intercepting that

In reply to a post by BatBoy:

I meant on the HH5. You can try setting the DNS server on the device, but BT have a habit of intercepting that

Ok, fair point.
But wouldn't it be like forging a packet response and impersonating a 3rd party DNS Server.
Like say I use our own DNS Server from our server located in a datacentre as our primary DNS and Google as our secondary DNS.

Now if BT intercept those and modify the response packet, wouldn't BT be in trouble for doing that?

It would be like BT are like the bad Guy i.e. "The Man in the Middle" and there is nothing stopping BT or any ISP from getting paid to redirect people to certain places LOL

Paul

I don't know about being in trouble, they have to do it to make Parental Control work.

In reply to a post by BatBoy:

I don't know about being in trouble, they have to do it to make Parental Control work.

Yeah, but that should only be done if enabled.
But falsifying a DNS Response Packet doesn't stop that, people just need to create a local host file and have that point to a certain IP.

But yeah, I see your point.

Ooops we are starting to go off topic, my bad

Paul

DNSCrypt is a solution

In reply to a post by BatBoy:

DNSCrypt is a solution

That looks interesting

I might look into that

Paul