Llandovery Cab2 FTTP

Would it be possible for someone to have a look into this situation.

Our postcode SA200YW covers 5 properties.

4 of those properties can get FTTP but we cant, even though our property is 20m from two of those that can and is served by the same line, the trench having been dug by the owner of those two properties to serv our property when it was converted 10 years ago.

Surely this is a database error?

Rob

3 of the 5 can get FTTP, all 5 of you are on the same PCP so should be the same routing of the fibres.

Maybe they run out of fibres, it can and does happen.

Openreach says the following:

Your area is currently in our plans to be upgraded with Fibre to the Premises (FTTP), however we follow a different design and build process for FTTP so you won't see updates at each stage. When you are able to place orders you will see the Accepting Orders message. In some instances our FTTP plans change. If this happens you will move though the journey stages normally.

So you will get it, but I don't know when.

Have you tried sending them a Tweet on Twitter?
https://twitter.com/OpenreachGB

Paul

Yes, 3 sorry (one of the two properties I mentioned is an annexe of the other - I'm not sure if it has it's own line)

Will try twitter.

Thanks.

Any other help gratefully received.

Its PON so the final manifold is 6 to 12 properties

Give twitter a try and if it does not work then pester me and I'll pester Openreach, though best done during office hours otherwise I tend to put them aside and get distracted and miss them

Edited by MrSaffron (Thu 02-Mar-17 18:30:00)

tweeted and messaged

fingers crossed!

In reply to a post by MrSaffron:

... and if it does work then pester me ....

Should that be "doesn't"?

Have tweeted and messaged.

Response is to fill out an on-line form and wait up to 28 days.

Any chance of intervention?

Thanks.

Pester me once we are all back at work next week

OK, thanks.

Pester

I think it would be better to email Mr Saffron with your address and phone details so he has a bit more information to work on. You have also replied to yourself so he may not see your message. Click on his username in this thread to get the email address.

Edited by Realalemadrid (Mon 06-Mar-17 10:47:18)

Message sent.

Thanks.

NOTE For future reference, private messages are a pain as I've no search system, email is a lot better as can track stuff when Openreach finally come back with a change/news.

Update for anyone following this:

Openreach web form filled

Openreach tweeted

No progress a month on despite Openreach's own 20 working day response guide.


In the words of the philosopher Clarkson, "How hard can it be?"

Now nearly six weeks.

My neighbours have dates for part 1 and 2 installations.

@Openreach ask me to bear with them as they are busy.

But 6 weeks to answer 1 question that could save them 2 unnecessary trips (could do both locations at the same time instead of separately)?

Half a mind to go back to Zen once this is resolved and get a lower speed for the same price but at least they are a company that respond.

Yay!

An e-mail to CEO of BT has sorted it. It was a database error.

Can now order but BT's page is being shonky and only listing upto Infinity2 Not the full fat Infinity4 I want.

In reply to a post by fiddler:

Yay!

An e-mail to CEO of BT has sorted it. It was a database error.

Can now order but BT's page is being shonky and only listing upto Infinity2 Not the full fat Infinity4 I want.

See, I said you would get it

It did the same for me.
Phone BT up, I think their FTTP team are on 0800 587 4787 if I am correct, then ask them what deals are available due to their product page isn't displaying Infinity 3 and 4.

I am sure they will be happy to help

Paul

Did that - apparently their systems are acting up which is why I couldn't place an order for Infinity 4.

I've ordered Infinity 2 online (to get the £150 offer) and to get a start date then upgrade once it's all in place.

In reply to a post by fiddler:

Did that - apparently their systems are acting up which is why I couldn't place an order for Infinity 4.

I've ordered Infinity 2 online (to get the £150 offer) and to get a start date then upgrade once it's all in place.

Well I hope it all goes well

Paul

Thanks.

External visit on 2nd and then internal stuff the week after.

Fingers and toes crossed.

In reply to a post by fiddler:

Thanks.

External visit on 2nd and then internal stuff the week after.

Fingers and toes crossed.

On your external visit, will they be installing the FTTP Customer Splice Point (CSP) on the outside of your property? I ask this because I believe Openreach are now using Connectorised Fibre links for FTTP/oD orders thereby reducing splicing, however I'm not sure sure if they are still installing CSPs or perhaps they are slowly phasing them out. Would be good to know either way

I'll post photos.

If anyone has any questions they'd like me to ask the engineer, feel free to post them and I'll do my best to get an answer.

In reply to a post by baby_frogmella:

In reply to a post by fiddler:

Thanks.

External visit on 2nd and then internal stuff the week after.

Fingers and toes crossed.

On your external visit, will they be installing the FTTP Customer Splice Point (CSP) on the outside of your property? I ask this because I believe Openreach are now using Connectorised Fibre links for FTTP/oD orders thereby reducing splicing, however I'm not sure sure if they are still installing CSPs or perhaps they are slowly phasing them out. Would be good to know either way

It all depends on what FTTP Hardware is currently there, it could still be using the old FibreDP and Manifold which like you said would requires a CSP.

Paul

A green box on a pole: picture

About 3 poles along then the line goes down into the ground then about 100m through a trench that the current copper line goes through to get to us.

In reply to a post by fiddler:

A green box on a pole: picture

About 3 poles along then the line goes down into the ground then about 100m through a trench that the current copper line goes through to get to us.

Just realised you used my image, I was like whoa that loaded quick LOL.

How far up the pole is the green box and is there a black bottle at the top?
I cannot remember if the FibreDP is in that green box or the manifold.

Paul

Pole

Sorry if photobucket is slow.

In reply to a post by fiddler:

Pole

Sorry if photobucket is slow.

Yep, looks like there is a Fibre Manifold at the top.

Paul

Inside a manifold so BFT can be seen, these run to the CSP's Baby mentions (images 94 to 99) In a non connectorised set up.