Zen vs, IDNet vs Uno ?

I've finally got a date to move into my new house.
I'm now trying to decide who is the best option for FTTC.

Zen looks good but call costs are expensive
IDNet look good but do I need elevated priority to guarantee bandwidth and throughput ?
Uno seem good, low cost and very helpful.

I'm currently using a pfSense box as my router ideally I'd like to keep this.

Anyone any good or bad comments about any of these providers or other suggestions ?

Thanks

Have you looked at VOIP for reduced call charges? Gigaset DECT kit is very cost effective and opens up a wide choice of call providers. That might level the playing field a bit perhaps.

Aquiss might be worth a look if you stick with using a standard POTS line for calls, or line rental with Pulse 8 (and possibly their broadband as well)

There's always AAISP if you're happy to spend a little more as well

Thanks for the suggestion.
I'm also trying to work out if ceasing my current line and taking over the line that is there or moving my line will be quicker. Any ideas ?

I don't mind loosing my current phone number.

Thanks

I've just switched from SKY 80/20 to ZEN 80/20. Sky wasn't bad at all but I did notice a bit of latency especially at peak times.

Connection to ZEN is pretty perfect, getting very low pings and constantly top speed. Also they give you a decent router. Overall really pleased I chose Zen.

Receive Direction Send Direction
Max. DSLAM throughput kbit/s 80000 20000
Min. DSLAM throughput kbit/s 128 128
Attainable throughput kbit/s 76490 20947
Current throughput kbit/s 76490 19999
Seamless rate adaptation off off


Speed test (over Wifi)
http://beta.speedtest.net/result/6829967120.png

Just tried to call Zen to discuss this, but they are busy.
I waited a while and then hung up.

May try again shortly.

I think they shut sales at 8pm:

9am - 8pm weekdays

OK I'll email them and see what they say.
Is it worth keeping the line with BT or moving it all to Zen ?

Thanks

I was with Zen until recently, they didn't handle a line fault (broadband fault) I was having eventually forcing me to order a second line from AAISP which also had this issue and after four SFI engineers AAISP resolved it. I was also suffering with slow single threaded download speeds and intermittent packet loss (as it appears some other Zen users have been too - see forum category on here). I don't know if I can honestly recommend Zen at this time. IDNet and Uno however I've heard good things about them both (although never actually used them).

However if you can afford it, I would honestly and strongly recommend AAISP after my experience with them (since October). They've been nothing but superb! The staff you can directly speak to either on the phone, email or the IRC, know their stuff for sure. They even develop (or help develop?) the Firebrick router. The control panel is very informative and functional. The community on the IRC also know their stuff.

Edited by Ixel (Mon 27-Nov-17 20:29:42)

Zen have had some well documented single thread speed issues which impacts a small minority of users.

As you state, they are also very expensive for phone calls if you are thinking of migrating the phone line over to them.

IDNet also use Zen Wholesale for Backhaul (along with Fluid Data / TTB) and a few of their users have been impacted by single thread speed issues.

I've always been impressed by Uno when I've called them but they are a bit more expensive than IDNet. It's a shame their TalkSurf Fibre package is available at so few exchanges, because that is more competitively priced.

ferretuk's suggestions are all worthy of consideration. Pulse8 are dirt cheap for calls and they resell a TTBW service, which is pretty good. I have a lot of time for Martin Pitt at Aquiss and AAISP have probably the best reputation in the business (but at a cost).

I've just switched to IDNet from a TTB line which hasn't went as smoothly as I hoped.


xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 23728 Kbps, Downstream rate = 121104 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3959)
Medley Phase (Final) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3959)
VDSL Port Details Upstream Downstream
Attainable Net Data Rate: 23728 kbps 121104 kbps
Actual Aggregate Tx Power: 4.4 dBm 13.7 dBm
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 4.8 16.9 24.3 N/A N/A 8.7 20.2 30.7
Signal Attenuation(dB): 4.8 16.1 23.6 N/A N/A 10.9 20.0 30.7
SNR Margin(dB): 15.6 15.5 15.5 N/A N/A 17.8 17.8 17.8
TX Power(dBm): -11.1 -27.1 4.1 N/A N/A 11.0 7.8 7.0
#


My sync is as good as its gonna get for me but seems I'm suffering peak time performance issues every evening ( With no changes in the stats or re syncs) No noise on the line. Now i understand it's an 'upto' service but when i sync at top speed and the package price is £42 a month i kind of expect not to have such issues if i was on a budget ISP It would make sense but drops in speeds sometimes as low as 20-50mbit average when it comes into peak then only returns to 70+ late in the morning after midnight to me isn't acceptable.

and contacting support have told me they see 'no issues' so I've had to add the Traffic Priority option for £10 per month to see if that will make any sort of difference taking my total package price to £52 a month now. the dslchecker gives me a handback speed of 60MBit. Personally though i don't believe this is just an IDNet issue as a neighbour is having the same issue on Plusnet who also are using BTWholesale to provide on my exchange.

Can only wait and see if it makes any difference but not impressed so far. If it cant be remedied will have to look at another ISP like UNO who use TTB LLU at least then i know i will receive the peak time service i should expect.

Also to note the peak time issue isn't just a drop in download speed it's also causing minor packet loss and jitter on a otherwise good connection.

Thanks for the reply.

Zen did take 7 days to reply to my sales enquiry, Uno, IDNet & Aquiss all replied very quickly (I'd forgotten I'd contacted Aquiss !)

I've emailed them all an update and will see what they come back with.

I'm not bothered about making calls via the phone line, but I want to make sure this will work for me during the day working and for the family at night streaming and gaming.

Thanks

Sounds to me like you might be suffering the dreaded slow single threaded download speed / packet loss issue that some Zen users (including myself when I was using Zen) are or have been suffering with, which makes me wonder if you're on the Zen backhaul with IDNet? Not good though.

TTB have made a new network, which I'm currently trialling on AAISP, and I have to say I've never seen such a low ping to places like YouTube. Around 5 to 6 ms!

This is a current speedtest taken moments ago i have had worse ones but on average this is the kind of performance i've seen in the evening..my exchange is WSCAL I don't believe that's a zen backhaul so i'd imagine IDNet provide via BTWholesale..




Have no issues with going with AAISP providing I'm not going to run into the same issues as you can see the line i have is pretty healthy stats wise. Is this an invite only thing the TTB AAISP Trial? would consider that as an option if IDNet can't fix this issue.

In reply to a post by Ixel:

Sounds to me like you might be suffering the dreaded slow single threaded download speed / packet loss issue that some Zen users (including myself when I was using Zen) are or have been suffering with, which makes me wonder if you're on the Zen backhaul with IDNet? Not good though.

TTB have made a new network, which I'm currently trialling on AAISP, and I have to say I've never seen such a low ping to places like YouTube. Around 5 to 6 ms!

Could be BTW yeah, but not sure from that.

As for the AAISP TTB trial, if you're an AAISP customer going via the TTB backhaul (which is typically the terabyte packages I believe) then you can apply for the trial. More info at https://aastatus.net/2454. Alternatively some members have just changed their username from [username]@a.1 to [username]@a.9 and it's automatically worked. If you have a block of static IP's though then you will need AAISP staff to route those to the @a.9 login (for the new TTB network trial).

My current speed test a moment ago (I run QoS bear in mind however):


Smokeping to YouTube in the last 3 hours: https://i.imgur.com/mxlfitd.png

EDIT: Checked Samknows and apparently WSCAL has no Zen backhaul so I imagine it must be BTW.

Edited by Ixel (Mon 27-Nov-17 21:06:43)

All three look to be off the pace on price to me.

I�ve used both Zen and IDNet. I moved from IDNet to Zen and have been with Zen for four years. I�ve been on their business plan and I can�t praise their service enough.

IDNet was good but at the time they had download limits.

Also my understanding is IDNet piggy backs off Zen�s networ (not 100% sure)

So my advice would be go with Zen. I would be sticking with Zen if they did fttpod but they don�t I have phoned and asked on several occasions.

My recommendation would be Uno as they were very helpful when I first signed up and needed a new underground feed on my property liaising with TTB and Openreach getting my drive dug up and cabled and re-instated to my satisfaction. Speeds are constant around the clock I test every 2 hours and no dips in Downstream or Upstream.

In reply to a post by partial:

All three look to be off the pace on price to me.

Who would you recommend ?

In reply to a post by jdigz7:

I've just switched to IDNet from a TTB line which hasn't went as smoothly as I hoped.

contacting support have told me they see 'no issues' so I've had to add the Traffic Priority option for £10 per month to see if that will make any sort of difference taking my total package price to £52 a month now. the dslchecker gives me a handback speed of 60MBit. Personally though i don't believe this is just an IDNet issue as a neighbour is having the same issue on Plusnet who also are using BTWholesale to provide on my exchange.

Can only wait and see if it makes any difference but not impressed so far. If it cant be remedied will have to look at another ISP like UNO who use TTB LLU at least then i know i will receive the peak time service i should expect.

Also to note the peak time issue isn't just a drop in download speed it's also causing minor packet loss and jitter on a otherwise good connection.

I wanted to try for a couple of months or so Traffic Priority � I rang up on (a) Thursday or Friday, no problem was told I needed to email the request which I did & was told no problem I would hear from them Monday or Tuesday � Heard nothing so phoned again the following Friday I think was told by a nice guy not sure what�s happened but he would put a reminder & contact me after the weekend. Heard nothing, rang again the following Thursday spoke to a guy who said I didn�t need it changing as I was already on a good line but they aren�t charging me extra for it! � Most kind of them, I never did get any explanation as to why in three weeks I was not contacted.

I have had problems it seems was the router & now on number three an Asus � I�ve rang probably three times once I spoke to a man who seems to have done a degree in advanced sarcasm � It seems now the fault has resolved, but frankly I really don�t feel inclined to ring IDNet again. I can deal with mistakes as we all make them but I expect to be spoken to properly.

The above is truly the best I can remember. I work at two hospices & have to deal with people with tact, decency be a good listener & show I care (which I do) but sarcasm from Tech Support IMO is not on. I ended up talking to people on IDNetters for help.

I'm 150 metres from cab.

https://www.thinkbroadband.com/_assets/speedtest/but...

Edited by deleted (Mon 27-Nov-17 21:49:47)

IDNet have informed me this morning that BT have applied Traffic Priority to my circuit..

I've told him i'll test during peak hours tonight then contact him tomorrow I'm thinking if its not gonna give me the steady latency and stable speed in peak hours ill be switching not impressed for the £52 a month that i'd have to deal with speed issues.

I'll look at AAISP if this is the case and be switching to them.

In reply to a post by Ixel:

Could be BTW yeah, but not sure from that.

As for the AAISP TTB trial, if you're an AAISP customer going via the TTB backhaul (which is typically the terabyte packages I believe) then you can apply for the trial. More info at https://aastatus.net/2454. Alternatively some members have just changed their username from [username]@a.1 to [username]@a.9 and it's automatically worked. If you have a block of static IP's though then you will need AAISP staff to route those to the @a.9 login (for the new TTB network trial).

My current speed test a moment ago (I run QoS bear in mind however):


Smokeping to YouTube in the last 3 hours: https://i.imgur.com/mxlfitd.png

EDIT: Checked Samknows and apparently WSCAL has no Zen backhaul so I imagine it must be BTW.

In reply to a post by jdigz7:

IDNet have informed me this morning that BT have applied Traffic Priority to my circuit..

I've told him i'll test during peak hours tonight then contact him tomorrow I'm thinking if its not gonna give me the steady latency and stable speed in peak hours ill be switching not impressed for the £52 a month that i'd have to deal with speed issues.

I'll look at AAISP if this is the case and be switching to them.

I'll be amazed if you don't get charged for the full 12 months if you want to leave and OR are saying the line is within limits.

Only time will tell but i won't be staying with them if its gonna be the 'accepted' service level they are gonna provide. and i don't plan on paying £52 for 12 months

In reply to a post by jaydub:

In reply to a post by jdigz7:

IDNet have informed me this morning that BT have applied Traffic Priority to my circuit..

I've told him i'll test during peak hours tonight then contact him tomorrow I'm thinking if its not gonna give me the steady latency and stable speed in peak hours ill be switching not impressed for the £52 a month that i'd have to deal with speed issues.

I'll look at AAISP if this is the case and be switching to them.

I'll be amazed if you don't get charged for the full 12 months if you want to leave and OR are saying the line is within limits.

In reply to a post by Ixel:

Sounds to me like you might be suffering the dreaded slow single threaded download speed / packet loss issue that some Zen users (including myself when I was using Zen) are or have been suffering with, which makes me wonder if you're on the Zen backhaul with IDNet? Not good though.

They should talk to Support. I raised the issue with them and they switched me back to BT. That cured my PC but my laptop just seems to have some weird network issue that means it can't do decent single threaded downloads anyway - although it's fine over the LAN.

The only issue I have is that my sync speed has dropped about 15%. Sadly Support say my connection is too good to bother raising it with OR :-/

I've been emailing with Aquiss & IDNet to day and they have both been very helpful.

Aquiss use Entanet who I've not heard of.. any one know of them ?
I need to decide which one to use. Any suggestions ?

Thanks

Interesting.

I have noticed things getting marginally worse over the past 2 months, fitting in with exactly the symptoms you are describing. I am on the standard IDNet package, but on the Zen backhaul. I also see slow downs in the evening and packet loss.

So, if I was going to point the finger, I would say this is an IDNet issue. Your elevated traffic priority add-on should improve things but, as you have said, AAISP never appear to suffer from issues like this, and certainly were solid when I was with them some years ago now. They would be the ISP I would jump to, if I were to jump.

Packet loss this evening with just about no connection on PC & tablet yet just for a very short period.
My Broadband Ping

Edited by deleted (Tue 28-Nov-17 20:43:36)

That spike looks like a modem re-sync.

Traffic priority has made no difference so it looks like i'll be off to another ISP.

In reply to a post by mixt:

Interesting.

I have noticed things getting marginally worse over the past 2 months, fitting in with exactly the symptoms you are describing. I am on the standard IDNet package, but on the Zen backhaul. I also see slow downs in the evening and packet loss.

So, if I was going to point the finger, I would say this is an IDNet issue. Your elevated traffic priority add-on should improve things but, as you have said, AAISP never appear to suffer from issues like this, and certainly were solid when I was with them some years ago now. They would be the ISP I would jump to, if I were to jump.

Looked at the modem while the connected was 'off' & the stats showed it was fine & up. I dod get the spkies every few days but still keep connection & only know by looking at the BQM though open to any & all suggestions.
Just took this:
https://www.thinkbroadband.com/_assets/speedtest/but...

Single thread not good at all.

CAT7 wired wireless off ~

Edited by deleted (Tue 28-Nov-17 21:07:31)

I've called IDNet and a chap called Ben is going to look into further into it i have no problem staying with IDNet if this can be fixed but not willing to just 'wait it out'

Attainable Net Data Rate: 28607 kbps 71864 kbps
Actual Aggregate Tx Power: 0.3 dBm 13.7 dBm

Line Attenuation(dB): 4.4 14.6 20.5 N/A N/A 7.4 17.1 26.3

Signal Attenuation(dB): 4.4 13.6 19.4 N/A N/A 9.0 16.9 26.2

SNR Margin(dB): 15.3 15.3 15.4 N/A N/A 6.3 6.3 6.3

TX Power(dBm): -14.3 -28.5 0.3 N/A N/A 10.8 7.9 6.9

i'd look at the big boys. These days there is no need to go to expensive small players with speed issues or resellers who take a cut to pass you off to small players with speed issues or big players who are cheaper direct.

In reply to a post by jdigz7:

I've called IDNet and a chap called Ben is going to look into further into it i have no problem staying with IDNet if this can be fixed but not willing to just 'wait it out'

Hope it goes well.

I was with Zen for over 9 years and initially they were exceptional. The last 1.5-2 years they were very average at best with constant problems, single thread issues, packet losses and throughput nightmares on a line that was completely satisfactory in their warped sense of reality. I have graphs and screenshots I will post later showing the dire connection on my ��perfectly operational line� supplied by Zen.......

Idnet as mentioned use Zen backhaul in those areas.

I am with Uno for one fibre line and this is the line I moved too when I left Zen.
The line conditions, speed, stability and shockingly remarkable service supplied by them is second to none in my opinion.

I highly recommend Uno as it just plainly works.

Well I'm going to give IDNet a ring in next few days as I honestly expected better & I am disappointed at this point. However giving anyone the time to sort an issue is the right way to do things - I frankly knew nothing about single thread until the last few weeks.

The speeds I'm getting at times are disappointing & not as good by 10 as the PlusNet reseller I was getting 4 months or so ago & over a year before that until the ISP moved from PlusNet - Stable without any disconnections bar when the Cab had a nervous breakdown. Keeping such things in perspective is of course imperative as life can be far more difficult than an internet connection.

Just to follow on from the speedtest earlier this is outwith peak times ....

i'd look at the big boys. These days there is no need to go to expensive small players with speed issues or resellers who take a cut to pass you off to small players with speed issues or big players who are cheaper direct.

Fine if you happen to be amongst the 90% or so who don't have any problems. Just make sure you start with a 1-month contract - if they offer one. (IDNet's standard contract is 1-month - just remember that when doing a price comparison)

If you've ever had to try and get BT Retail to fix anything out of the ordinary - be prepared for it to never, ever be fixed.

You most definitely do get something for the extra money that AAISP charge - an ISP with the knowledge of how to "work" Openreach and BTW (and their other suppliers), who used to know what was going on within BT's network better than BT did (yes, really) and may still do, and an MD who makes a dog with a bone look uncommitted.

Edited by mpellatt (Wed 29-Nov-17 07:13:34)

In reply to a post by MrPete:

Aquiss use Entanet who I've not heard of.. any one know of them ?
I need to decide which one to use. Any suggestions ?

Entanet have been around a long time. They have their own forum here, although not much activity for a while.
I'm with Entanet and am happy to recommend them. Support is fairly quick. I cannot say anything bad about their support.
I did have problems years ago, when they were doing the CN21 migrations.
Monthly contracts.

Something I can agree with for sure. Zen did pretty much nothing about fixing my broadband related problem, AAISP on the other hand were relentless with TTB (who in turn kept on to Openreach and kept sending SFI engineers to do all sorts of things, four in total where three of which were escalated cases allowing more free reign to the engineers). There was no messing around, no silly scripts like "have you tried to turn it off and on again". I didn't have to go through the hoops of changing filters, cables and modems as I already did that (unlike with Zen where I had to do it again even though I had done it before contacting them). They even sent me some stickers (one of which is proudly stuck on the front of my server cabinet), a filter and an RJ11 to BT LJU cable (so I could connect directly into the test socket unfiltered) free of charge .

You really do get what you pay for if you go with AAISP. I'm looking forward to the upcoming SVG graphs .

Edited by Ixel (Wed 29-Nov-17 13:40:02)

Seems's after speaking to IDNet this morning seems the chap last night had system issues so could not monitor or check anything when I was having peak time issues..

Been told by a nice polite chap today to call again tonight when the like clockwork peak issues will start around 7pm so they can run some tests.

I have also received my invoice for traffic priority for this month and next of £24.

Which to conclude did nothing to sort out these issues.

Have in the mean time placed a migration order with AAISP which i can cancel if IDNet can 'magically' fix this issue before the middle of december but being totally honest it's more likely looking to me migrating to AAISP on the TTB backhaul and although it will be £60 p/m I am most likely going to see no issues like this(hopeful)

In reply to a post by Ixel:

Something I can agree with for sure. Zen did pretty much nothing about fixing my broadband related problem, AAISP on the other hand were relentless with TTB (who in turn kept on to Openreach and kept sending SFI engineers to do all sorts of things, four in total where three of which were escalated cases allowing more free reign to the engineers). There was no messing around, no silly scripts like "have you tried to turn it off and on again". I didn't have to go through the hoops of changing filters, cables and modems as I already did that (unlike with Zen where I had to do it again even though I had done it before contacting them). They even sent me some stickers (one of which is proudly stuck on the front of my server cabinet), a filter and an RJ11 to BT LJU cable (so I could connect directly into the test socket unfiltered) free of charge .

You really do get what you pay for if you go with AAISP. I'm looking forward to the upcoming SVG graphs .

In reply to a post by Roksan:

Well I'm going to give IDNet a ring in next few days as I honestly expected better & I am disappointed at this point. However giving anyone the time to sort an issue is the right way to do things - I frankly knew nothing about single thread until the last few weeks.

The speeds I'm getting at times are disappointing & not as good by 10 as the PlusNet reseller I was getting 4 months or so ago & over a year before that until the ISP moved from PlusNet - Stable without any disconnections bar when the Cab had a nervous breakdown. Keeping such things in perspective is of course imperative as life can be far more difficult than an internet connection.

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks

In reply to a post by jdigz7:

Seems's after speaking to IDNet this morning seems the chap last night had system issues so could not monitor or check anything when I was having peak time issues..

Been told by a nice polite chap today to call again tonight when the like clockwork peak issues will start around 7pm so they can run some tests.

I have also received my invoice for traffic priority for this month and next of £24.

Which to conclude did nothing to sort out these issues.

Have in the mean time placed a migration order with AAISP which i can cancel if IDNet can 'magically' fix this issue before the middle of december but being totally honest it's more likely looking to me migrating to AAISP on the TTB backhaul and although it will be £60 p/m I am most likely going to see no issues like this(hopeful)

Hi jdigz7, please could you also PM your username or phone number? If we have to move you to another backhaul carrier then we will do in order to get you the best possible service. Thanks

In reply to a post by mixt:

Interesting.

I have noticed things getting marginally worse over the past 2 months, fitting in with exactly the symptoms you are describing. I am on the standard IDNet package, but on the Zen backhaul. I also see slow downs in the evening and packet loss.

So, if I was going to point the finger, I would say this is an IDNet issue. Your elevated traffic priority add-on should improve things but, as you have said, AAISP never appear to suffer from issues like this, and certainly were solid when I was with them some years ago now. They would be the ISP I would jump to, if I were to jump.

Hi Mixt, if you are experiencing problems please PM me your username or phone number and we can look into perhaps moving you to a different backhaul carrier to bypass any congestion. Thanks

Pm'd details thank you for the response. As I've said previously staying with IDNet is more in my interest if this can be resolved.

In reply to a post by simon_idnet:

In reply to a post by jdigz7:

Seems's after speaking to IDNet this morning seems the chap last night had system issues so could not monitor or check anything when I was having peak time issues..

Been told by a nice polite chap today to call again tonight when the like clockwork peak issues will start around 7pm so they can run some tests.

I have also received my invoice for traffic priority for this month and next of £24.

Which to conclude did nothing to sort out these issues.

Have in the mean time placed a migration order with AAISP which i can cancel if IDNet can 'magically' fix this issue before the middle of december but being totally honest it's more likely looking to me migrating to AAISP on the TTB backhaul and although it will be £60 p/m I am most likely going to see no issues like this(hopeful)

Hi jdigz7, please could you also PM your username or phone number? If we have to move you to another backhaul carrier then we will do in order to get you the best possible service. Thanks

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks


Thank you - Done

A coincidence but I note there was an "outage" (service reset or something) during the early hours (just after midnight). Since that time, speed tests have been full speed and there is now minimal packet loss heading into the evening.

So you have either fixed (re-balanced) something, or someone else has done that for you further upstream. In any case, it looks better. I'm not really looking to have anything altered on my connection as it is not affecting me too much - was merely chipping into this thread with some further information.

Thanks for the response.

Edited by deleted (Wed 29-Nov-17 20:00:47)

In reply to a post by Roksan:

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks


Thank you - Done


Great help from IDNet, the network change can�t be done for a couple of weeks (not their fault) but that's no problem at all � Thank you Simon! Paul

Which backhaul carrier were you on and where are they moving you to?

In my case I'm on BT Wholesale and I'm being moved to TTB.

In reply to a post by jaydub:

Which backhaul carrier were you on and where are they moving you to?

In reply to a post by jaydub:

Which backhaul carrier were you on and where are they moving you to?

I don't know either way, the PM didn�t say - Just that it's a different backhaul & will be done on 13th of December, which is fine by me. Hopefully things will improve

Edited by deleted (Thu 30-Nov-17 13:57:48)

I'll be very interested to get the feedback from you and jdigz7 on whether you see any improvement.

I migrated in overnight and are seeing fairly variable single thread speeds. Better than Aquiss, but definitely not as good as I was getting with Pulse8 a month or so ago.

My testing so far has been under less than ideal test conditions, so want to get a bit more testing under my belt before discussing with IDNet.

Things have improved somewhat this last week or so or so but the backhaul change doesn't occur until Thursday this week (4th December) so I'll let you know how things go

Edited by deleted (Mon 11-Dec-17 22:53:01)

In reply to a post by jaydub:

I'll be very interested to get the feedback from you and jdigz7 on whether you see any improvement.

I migrated in overnight and are seeing fairly variable single thread speeds. Better than Aquiss, but definitely not as good as I was getting with Pulse8 a month or so ago.

My testing so far has been under less than ideal test conditions, so want to get a bit more testing under my belt before discussing with IDNet.

OK: IMO things have much improved, speeds have held up at peak times & I've been off today. I'm quite happy now & speeds can't get any faster as near sync speed. Single thread near on same as multi now. My main noticeable problem was slow speeds on peak that now seems to have been resolved. Problems occur in life whether they get sorted or not for me is the main thing. Thanks IDNet!

Due to a BT wholesale error my backhaul switch date is now 2nd of Jan.

pretty unhappy about it but not much i can do

In reply to a post by jdigz7:

Due to a BT wholesale error my backhaul switch date is now 2nd of Jan.

pretty unhappy about it but not much i can do

Yes I can understand you being miffed ~

https://www.thinkbroadband.com/_assets/speedtest/but...

Hi Roksan,

Are you seeing these speeds consistently through the day?

My single thread speeds are still quite intermittent.

Just run a half a dozen tests off and got a complete mix of results from:
https://www.thinkbroadband.com/speedtest/15133326558...

to:
https://www.thinkbroadband.com/speedtest/15133327533...

I did a few tests yesterday as had a day off & the difference was quite apparent. Just done a test now & seems fine, I did notice last night that Netflix was good something that I did have an issue with often as at times two people are using it. Of course I will keep an eye on things but at this point seems good � Just got in & seems fine on the test I ran.

https://www.thinkbroadband.com/_assets/speedtest/but...

In reply to a post by Roksan:

Hi Roksan, Sorry to hear that you're having trouble. Please could you PM me your username or phone number so we can check which backhaul carrier you are on? If they are congested then we can move you to a different carrier. Thanks


Thank you - Done


After several weeks after they changed the backhaul the connection is pretty much perfect, speed holds up regardless of time - Very pleased now, so thanks Simon!