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So I just moved to a new area and everything is up and running as of yesterday thanks to BT (yep I said that)!
The BT wholesale checker suggested 40mb down on clean which was a little less than what I was currently getting, which is fine.
The line was activated yesterday and currently on fast path with no dlm but I'm getting 54998kbps and 9998kbps.
I'm on BT's 54/10 product as you may have guessed. However the confusion is the attainable rates being 114780kbps down & 36319kbps.
To me this means I could get the 80/20 product? however I've just started the honeymoon period so things could change, also if the product available is based on the wholesale checker I'll never be able to upgrade to the higher package.
My line has been active for 16hrs at the time of posting with 134 ES, but as you probably guessed a full 24 period hasn't completed.
I welcome your advice and thoughts!
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Wholesale don't restrict the sales of the 40/10 and 80/20 products, there is a small advantage in terms of peak bandwidth (but so small most won't see it) beyond connection speed so selling what ever the retailer orders is the order of the day.
So its BT Consumer you would need to convince.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks.
but essentially if my attainable rate is showing approx 110mb down then there's nothing to technically stop me from having the 80/20 product providing i can convince BT.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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called BT and because it's showing on the system (fed from bt wholesale) that my line is capable of 40mbps they can't upgrade me to infinity 2. they've said they'll get someone to call me within 5 days but i'm not holding out much hope!
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I believe Infinity 1 is getting a speed bump anyway:
https://www.thinkbroadband.com/news/7833-free-speed-...
Might be worth holding out for a little while and seeing if you get it for free.
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Though if BT Consumer is sifting and only upgrading those it thinks will benefit the poster may be missed off the list.
The answer to the puzzle is the actual property location and actual cabinet location - the Openreach and BT Wholesale checkers are not 100% correct and in addition to the FTTC and FTTP corrections we feed back, have found the odd location where their estimates are well out compared to reality and our model.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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that's precisely the issue, it's a database error. I just need to be speaking to the correct person who will flag it to be investigated.
i remember when my old place had an FTTC cabinet installed my property was flagged as getting 80mb even though 45mb was only achievable. certainly going by my attainable rate.
As soon as they update the system then i should qualify for an upgrade to infinity 2.
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PM sent with high level complaints email.
Edited by ukhardy07 (Wed 29-Nov-17 13:00:53)
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Get any response on this one?
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I got an acknowledgement from a person, not heard anything else yet!
Interestingly though I had G.inp enabled today so I'm maxed out on 55000kbps and attainable is 120000kbps!
The potential is teasing me!
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Woah, what's your SNRM? 80/20 looks easily possible. 
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Here you go! (Downstream first, upstream second)
SNR Margin (dB) 26.1 30.6
Attenuation (dB) 12.7 0.0
Output Power (dBm) 13.7 -2.7
Attainable Rate (Kbps) 121002 28641
Rate (Kbps) 55000 9999
Just not possible according to the BT Wholesale checker, which days only 40mb is possible 
Edited by deleted (Fri 01-Dec-17 21:24:26)
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My jaw literally dropped. Your line could easily run 80/20 with no problems. Yeah, my line's estimate is like yours. LOL.
My estimate: https://i.gyazo.com/617c1ba8d7395f4f154c49af8269ffc8...
My line stats: https://i.gyazo.com/070fc57e7c71f998de01f8fe7edb42a8...
Edited by deleted (Fri 01-Dec-17 21:57:48)
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Had a call back from BT today and they said it's not possible, my line is only capable of 41mbps and there was nothing they could do.
I said it's an error on the system but apparently they said they checked multiple sources and openreach and they are saying it's not possible.
I explained i'm getting 55mbps at the moment and the attainable rate is showing twice that. After further discussion i said to prove me wrong upgrade me to Infinity 2 and if they are right my line will stay at 55mbps or less or it will go to the max capable 80/20.
They dumped me on a 18 month contract (Which is fine with me) and i'm secured against the price rise in January.
The upgrade will happen tomorrow and we'll see.
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Fab, they are just going off what the system has stored down. It's good they have made an exception, once it syncs at full speed I am sure they will offer an apology.
Try to get them to adjust the openreach database whilst you are dealing with exec complaints (doubtful they can touch it but worth a shot).
Edited by ukhardy07 (Mon 04-Dec-17 11:25:32)
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i did try but they said there is no error, which is why i ended up saying just upgrade me and we'll see!
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Haha, what a palaver! I'm glad that you managed to convince them! I hope you enjoy your new speed! Yes, the database definitely needs updating, my estimate is way too low for what my line can acheive. LOL.
Edited by deleted (Mon 04-Dec-17 12:30:43)
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Hmm exec complaints are not technical, they are just very good at speaking with the right people and making exceptions. I'm looking forward to tomorrow
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they were trying to be technical! 
I was getting a bit off with the lady called up so I said i would give her all the christmas presents if i was wrong about the speed increase
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Now, that is a way to convince someone! It just depends what those Christmas presents are, though. Hahaha! 
Edited by deleted (Mon 04-Dec-17 15:57:42)
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Hmm exec complaints are not technical, they are just very good at speaking with the right people and making exceptions. I'm looking forward to tomorrow
I had one EC Lady phone a while back before we got FTTP, she stated she knew everything about fibre due to it was her job to know.
I started to get technical to her and I confused her.
Don't get me wrong some of their staff do know some stuff, so they are wrong sometimes in what they say.
Paul
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they were trying to be technical!
I was getting a bit off with the lady called up so I said i would give her all the christmas presents if i was wrong about the speed increase Haha, well that did the trick then! BT do not by standard allow you on a higher tier unless the openreach database shows speeds above the tier, the reason is they don't want you to bring down the speedtests for that tier.
Anyone with a speed estimate below 15Mbps cannot even order Infinity, they get a different product, something along the lines of "Faster Broadband" - it's all a play to keep the reporting looking good.
Did they offer you a decent price for infinity 2?
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Just out of curiosity what exchange and cabinet does it say your connected to on the BT Wholesale checker?
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I'm paying what I'm paying now for infinity 1 which is about 37 Inc line rental.
I'm surprised they are doing it as well based on how the conversation went but they agreed and have the upgrade confirmation via email.
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Exec complaints have a job, that is to get the complaint closed without it escalating e.g. you going ombudsman. They are usually very flexible, before calling you they will likely have had a good word with technical etc, noted the bt wholesale speedtest estimates and records at their end and assumed you're another person expecting 80 meg when your lines capable of 40.
£37 for Infinity 2 isn't too bad at all, likely they are expecting the speeds to remain the same, and couldn't be bothered playing with pricing etc. Out of interest, who was your ISP before - you started the thread hinting you couldn't believe you had gone with BT?
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So line resync'd this morning and as predicted I'm 80/20...
Downstream Upstream
Line Coding (Trellis) On On
SNR Margin (dB) 16.6 21.7
Attenuation (dB) 12.7 0.0
Output Power (dBm) 13.8 4.9
Attainable Rate (Kbps) 115401 36672
Rate (Kbps) 79987 19997
I've been with BT for a couple of years. I only said BT with reservation at the beginning because some people aren't that keen on BT.
Edited by deleted (Tue 05-Dec-17 07:39:01)
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Congratulations! As we expected! Enjoy your new speed! You have a lot of spare SNRM, too!
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Even when G.INP is re-enabled i doubt that will dump much bandwidth, i have plenty of overhead openreach sabotage me
I'm looking forward to the call back from the exec complaints team if they do but i suspect they'll want to close the loop
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They will call you to confirm you are happy and they can close down the complaint. Hopefully stuff like this feeds back into the overall process, as you shouldn't need to go to complaints to get something like this actioned. Happy days anyway!
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Agreed! The database needs to be updated more frequently and be more accurate, it's completely out for our phone number. LOL.
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You must be on a quiet cab as your margin and attainable is very healthy for a 12.7 attenuation (under 300 meter line), You have plenty of margin spare for cross talk to eat into.
Connection Speed 79999 kbps 19999 kbps
Line Attenuation 14.6 dB 0.0 dB
Noise Margin 7.0 dB 15.15 dB
Sky Q Hub
My Broadband Ping |
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According to CodeLookup the NGA cab was only commissioned back in May and is passing 35 properties.
The "properties passed" i'm not sure if that means there are 35 properties being served by that NGA cab or that there is only a max of 35 properties that will connect to it. It's showing 94% capacity i guess.
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I think you meant to reply to the OP there, but he could be on a vectored cab, like myself.
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Vectoring isn't enabled at the moment on my line, Not sure whether it will be.
G.INP: Not enabled Not enabled
Vectoring status: 5 (VECT_UNCONFIGURED)
G.INP was enabled on my line the other day but since got disabled when the profile was changed to 80/20 this morning, but i would expect that.
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Understood, you're lucky to not have many customers connected then. I am so thankful to have vectoring on my cabinet.
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My cab is full and I'm just managing a 80mb sync with a 14.3 attenuation.
every enabled FTTC line was costing me about 2db of margin.
Connection Speed 79999 kbps 19999 kbps
Line Attenuation 14.3 dB 0.0 dB
Noise Margin 6.9 dB 15.15 dB
Sky Q Hub
My Broadband Ping |
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every enabled FTTC line was costing me about 2db of margin.
How could you possibly know that? You�d have no idea when a line is enabled or ceased on FTTC.
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The fact that my neighbor had FFTC installed and it dropped by 2.4db or when he turns his router off it goes up by 2.4db
Connection Speed 79999 kbps 19999 kbps
Line Attenuation 14.3 dB 0.0 dB
Noise Margin 6.9 dB 15.15 dB
Sky Q Hub
My Broadband Ping |
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You can't extrapolate and make the statement that you did on the basis of just one connection, and that a neighbour whose cable is most likely in the same bundle as your own and quite possibly in close proximity. Based on your initial statement that every enabled line costs you 2db margin and that the cab is full, the smallest cab having 96 possible FTTC connections, would mean your margin has been reduced by c200dB. This is simply unrealistic.
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