300 D/L but 900 U/L!

Anyone come across this before? Provider says a visit pointless and it's a setting issue. Any got any ideas?

What bandwidths are you supposed to have?

Sounds very much like a (remote software) provisioning issue. They’ve put you on some odd profile.

[Probably worth highlighting to readers that this an AltNet FTTP service - Hey! Broadband - rather than Openreach provided]

Edited by Pheasant (Thu 13-May-21 09:09:16)

approx 950 up and down. It's a new connection. When they installed it a couple of weeks ago they showed me 950 up and down so something has happened since then.

OP previously has said

In reply to a post by jimmybond007:

we do have ultrafast from BT (up to 900)

Edit: this looks out of date now

Edited by deleted (Thu 13-May-21 09:14:04)

Possibly, just possibly, it could be related to changes they instigated when putting your GPON router recently into bridge mode.

I understand from your other thread they had several attempts at doing that…somehow or other they may have mistakenly or inadvertently changed the bandwidth profile of your service. Just a thought.

Ha! You may be right

Sorry yes, Hey Broadband.

Edited by deleted (Thu 13-May-21 09:18:29)

OK - so gave misleading information. The speeds were over ethernet (direct from built in GB LAN on old mac pro direct to my router (which is connected to their TP Link in bridge mode). HOWEVER, wirelessly over AX (my router is AX as is Iphone 12 speeds are 750/800 up and down. So nothing wrong with the fibre in to the house.

So my router is somehow throttling download (not upload) over LAN.

jimmybond007

Which router is the WiFi coming from? Is Wifi turned off on the TP link .

If WiFi is from your router it sounds like your router is restricting the download on the ethernet port somehow.

TP Link in bridge mode so wireless switched off. Asus AX86U doing all the work.

jimmybond700

So that isolates the issue to the Router ethernet port, the cable and the Laptop ethernet port.

You need to try
a) A different cable. (Easiest but unlikely)
b) A different PC / Laptop
c) Use the TP link ethernet to check Laptop port is 900Mb capable.

As I assume you have used the TP link before getting it set in Bridge mode the Ethernet port on your Router is the most likely restriction..

I think the issue is that you have some sort of adaptive QOS doing downstream rate limits on the LAN ports of the Asus box. Check your settings.

Thanks for all this.

Spoke to a network engineer. We tested the Asus speed (using its own speedcheck) via AX client on 5Ghz and i'm getting 900 up and down so nothing wrong with the connection. Conclusion is simply that the usb c to ethernet adapter simply cannot process speeds that fast regardless of it being a 1GB port.

In reply to a post by jimmybond007:

Conclusion is simply that the usb c to ethernet adapter simply cannot process speeds that fast regardless of it being a 1GB port.

Hmmm a USB-C based Ethernet adaptor should be able to fill a 1Gb/s connection - and it appears that yours can, at least on upload, but not download which is quite odd.

Can you try with another laptop/PC connected to the LAN port of the Asus. I still suspect you could have an issue on the Asus router rather than the machine that you are connecting to it.

I have done that with an Apple Mac and it's the same. The engineer is basically saying that the processor of the old mac and the adapter cannot pass the speed though. When we do a speed test on the router under Adaptive QoS/Internet Speed I get 900 up an down therefore that just mean the router is working fine.

I also get about 700 on AX clients.

What’s the vintage of the Mac? Is it a desktop or MacBook(Pro)?

macbook pro mid 2010. (core 2 duo). Have just ordered a Nighthawk AX8 to sort this out once and for all!

If that resolves the Asus can be returned.

In reply to a post by jimmybond007:

macbook pro mid 2010. (core 2 duo). Have just ordered a Nighthawk AX8 to sort this out once and for all!

If that resolves the Asus can be returned.

Gotcha. Yeah I've got one of those still kicking about on the shelf somewhere!

The USB ports on it aren't USB-C though, so may go towards explaining the results you're seeing.

Apple's implementation of USB-C came around 2015/2016 (and is typically coupled with Thunderbolt3), so good for 40Gb/s - I run my 2017 MacBookPro with a wired 10Gb/s connection via its power/data connection back to an OWC Thunderbolt3 dock.

Edit - Don't know why I didn't notice this before but my 2010 MBP has a built-in RJ45 Gigabit ethernet port, exactly like this...

https://scottbw.files.wordpress.com/2011/03/ports.png

Does your not have an RJ45 port built-in?

Edited by Pheasant (Thu 13-May-21 18:52:43)

Possibly confusing you,

Tried 2 (and now 3) devices
2010 Macbook pro with built in ethernet
Surface Pro with usb-c to ethernet

and now PS4. PS4 gives me 500 up and 100 down so better. So everything points to the poor processors of he devices and not the Asus - IMHO

In reply to a post by jimmybond007:

So everything points to the poor processors of he devices and not the Asus - IMHO

doesn't your Surface Pro have a Core i5, much newer than a core2duo in that Mac ? If you have third party security software that can interfere with the ethernet.

it does, but it then has to go through a cheap chinese USB C to ethernet adapter.

In reply to a post by jimmybond007:

it does, but it then has to go through a cheap chinese USB C to ethernet adapter.

Ok. USB has always taken some main CPU to operate, and I suspect that might be why faster (10Gig, or FC adaptors) use Thunderbolt.

In reply to a post by jimmybond007:

Possibly confusing you,

Tried 2 (and now 3) devices
2010 Macbook pro with built in ethernet
Surface Pro with usb-c to ethernet

and now PS4. PS4 gives me 500 up and 100 down so better. So everything points to the poor processors of he devices and not the Asus - IMHO

I just hauled out my 2010 MBP, dusted it off, the old girl can still fully and completely fill a 1 GbE on its built in port in both directions. In fact its just pulled down a 2.47 GB High Sierra (remember that!) update in around a minute.

I still suspect you either have a router or possibly cabling issue, but I suspect its your router.

right things are a changing - so bizarre. New test using Oola

MBP -
268 up and 906 down

SP with USB C to ethernet
845 up and 795 down

I have no idea why it was so slow earlier today or why the MBP cant achieve what the adapter can. Either way LAN is back!!!

In reply to a post by jimmybond007:

New test using Oola

Maybe try downloading the large files from this page, and check Task Manger on Win10, and Activity Monitor on macOS to see the data rate.

https://www.thinkbroadband.com/download

In reply to a post by Pheasant:

I just hauled out my 2010 MBP, dusted it off, the old girl can still fully and completely fill a 1 GbE on its built in port in both directions. In fact its just pulled down a 2.47 GB High Sierra (remember that!) update in around a minute.

I have a Thinkpad X61 with a Core2Duo and 8GB RAM, which runs Win10 (slowly) but it always could saturate its built in 1 GbE port when copying files to my NAS (which is connected with LACP 2xGbE).

In reply to a post by jchamier:

In reply to a post by jimmybond007:

New test using Oola

Maybe try downloading the large files from this page, and check Task Manger on Win10, and Activity Monitor on macOS to see the data rate.

https://www.thinkbroadband.com/download

In Win 10 you mean under performance/ethernet and report back the send a receive rate?

In reply to a post by jimmybond007:

In Win 10 you mean under performance/ethernet and report back the send a receive rate?

Yes, on my Virgin Cable service I can get this to show 200 Mbps easily.

In reply to a post by jimmybond007:

right things are a changing - so bizarre. New test using Oola

MBP -
268 up and 906 down

SP with USB C to ethernet
845 up and 795 down

I have no idea why it was so slow earlier today or why the MBP cant achieve what the adapter can. Either way LAN is back!!!

Keep monitoring it. The wired results for the surface pro are more in line with what you’d expect - but could be better by around 100 Mbps. That could be down to the adapter.

Good news.

Another Hey! Broadband customer here.

I find the servers on Oola hit and miss on throughput. One minute many are reporting much slower speeds than the max, a couple of tests later and its the full 935Mb/sec again up and down.

However the server 'UK Dedicated Servers' in London gives me consistently 935Mb/s every time. Try that one.

In reply to a post by nofappingway:

Good news.

Another Hey! Broadband customer here.

I find the servers on Oola hit and miss on throughput. One minute many are reporting much slower speeds than the max, a couple of tests later and its the full 935Mb/sec again up and down.

However the server 'UK Dedicated Servers' in London gives me consistently 935Mb/s every time. Try that one.

Is that within Ookla? Cant see that option under servers.

Yeah on the website you'll see a 'Change Server' button below the name of the server the system auto selected.

iOS apps have it too in a slide up from the bottom after running the first test.

That gives me 782 U and 812 D.

I get this from one of my Linux boxes that is ethernet attached - this is a 2011 MacMini running Debian. As you can see the speed returned is pretty much as fast as you're going to get with the technology.

https://i.imgur.com/VPm3FaT.png

That test server is definitely capable and every time I run tests against it at any time of day, its full speed.

You might need to check what else going on your LAN at the time you're doing the tests. If nothing and you're still not getting max speed, something locally can't keep up.

Edited by nofappingway (Fri 14-May-21 13:59:49)

Just a bit off-topic, but love the username! Haha!

@jimmybond007 I just tried the same Speedtest from a 2014 MacBook Pro running Big Sur and I see slower speeds to the same Ookla server. Its between 10-20% slower than running an Ookla Speedtest to the same speed test server via Linux.

Whilst it could be a browser issue (I only tried the test in Safari), I'm wondering if its a CPU horsepower issue as I noticed that when running the tests, the CPU was pegged!

Could be CPU bound, especially if running Ookla test from within a browser. That will eat just eat CPU cycles.

For [censored] and giggles, I dug out my old 2010 MBP last night whilst reading this thread. I haven’t used it in probably 2 years. The battery was completely dead, but it did duly take charge and fire up (not literally thank goodness). It managed a very respectable 937 down and 928 up on the built in GbE port running the Ookla MacOS app. For a near 11 year old box, it’s still got respectable horsepower - an i7 cpu and 8GB of RAM; cpu never went above 35%. In fact it was mostly around 14% besides a brief spike. For good measure it then decided it wanted to download an upgrade, all nearly 2.5 GB of which it pulled down from Apples servers in a little over a minute. So not too shabby really.

Interesting - I too tried the Ookla Speedtest App instead of the browser.

Works much better on the same machine.