In reply to a post by eckiedoo:

Have you checked the state of your internal wiring, from the NTE where the external BT/OR wiring arrives in your house, using the QLT, Quiet Line Test)?

I have plugged the modem/router into the test socket (and disconnected the extensions). With the extensions in place, speed dropped to 2-3 Mb/s. I haven't done a QLT. I'll check it out when I get back home.

In reply to a post by edwincluck:

Is there much of a financial premium for that uplift of 1.2Mbps? If it's the same price and a stable service, maybe stick with it? What about the upstream? How much has it been boosted?

No, the impact has been the £40 setup fee and then I am tied into a 12 month contract where I was on a 1 month one. Not a major issue as I don't expect to leave the ISP.

Upstream is slightly better than ADSL but still only ~1.5Mb/s

I don't know if VDSL is likely to be more stable than ADSL.

In reply to a post by RobertoS:

.... the Further Diagnostic part doesn't recognise LLU phone numbers.

I rent my line from BT, so that's no the reason for the disgnostics not working.

My post was a reply to Millie .

Sham no - just a reality of physics and that the vast majority are well within 1km of their cabinet.

At 1.5km if that is 100% accurate I would say speed is slightly low, but road distance may be an under estimate by 200 or 300m which accounts for things.

For the minimal time and no cost involved, surely worth carrying out.

Also, note the Speed Drop that the OP mentions, when his router is plugged in to the NTE directly, compared to when the normal extension wiring is included.

"
I have plugged the modem/router into the test socket (and disconnected the extensions). With the extensions in place, speed dropped to 2-3 Mb/s. I haven't done a QLT. I'll check it out when I get back home.
"


filbert42
(newbie)
Sat 28-Nov-15 10:24:43

Not if there isn't audible noise on the phone when connected normally.

What his speed drop suggests is that the bell wire is connected, and/or the internal wiring is duff.

Agreed that amongst other things, these could be causes.

But not having carried out the QLT; and as so many nowadays, rarely, if ever, use their land-lines, then the QLT is a Quick, No Cost route to follow.

You are almost certainly aware that both BT and SKY recommend its use at an early stage - and if he does so and finds No Noise, then he is in a stronger position to negotiate with his ISP.

And it may help to avoid the relatively high charge that BT/OR may make to his ISP, then passed on to him.

OR is that a bad thing, to avoid such charges?

In reply to a post by eckiedoo:

OR is that a bad thing ...?

Now that's an interesting question.

In reply to a post by filbert42:

The odd thing is that the BT wholesale speed checker tends to give results around 10Mbs (sometimes it's as low as 6 but 4 out of 5 times it's 10 or even a touch more).

What is the sync speed quoted on your modem?

If you were getting 6.2Mbps and the estimate was 12-19Mbs, I believe the ISP could report it to BT

Given you can actually get 10Mbs from the wholesale speed test at the master socket,I suspect the problem is either likely to be at your end (eg extension wiring) or peering/contention issues at your isp