In reply to a post by MHC:

No they will not. There are many many installations with BT80 (or older) junction boxes just inside the property and internal CW1308 to te master - all of that is BT responsibility and they will not charge for faults. Repair damage caused by te customer is a different issue - if you damage their cable or junction box they may well charge for that.

Ah that might of been the issue, BT was too lazy to route the cable around the door frame and through the wall so they tucked it under the carpet in the doorway and over the years wear and tear happened which resulted in BT sending an engineer where we was told it was damaged by us, well yeah, we are not going to go out of our way to guess where exactly the cable is located to step over it.

We stated this to them and they just replaced it with another cable in the same place and we have the same issue again.

Granted after explaining this the first time they wavered the charge, but that was due to we said we refuse to pay due to it was stupid for them to install it like that.

But yeah I agree about the damaging of the Junction Box, but saying that, we had double glazing installed and where they wasn't allowed to touch and re-locate the BT80 Junction box the window installers just buried it under the window frame, we explained this to the engineer when they arrived and they was happy to re-install a brand new one free of charge.

So maybe it depends on the engineer that you get.

Paul

That is just plain wrong, we were taught to never run cabling under carpets, by gripparods etc ..... and you have now seen why.

In reply to a post by Zarjaz:

That is just plain wrong, we were taught to never run cabling under carpets, by gripparods etc ..... and you have now seen why.

Yeah, and its like it again.
I spoke about the issue in another post on here, very messy work indeed.

What I am thinking of doing ready for our long wait of over 4 years for FTTP is to install a brand new NTE5A with a MKIII filter connected to a brand new BT80 Junction Box and when the engineers arrive to do the FTTP install even though we will be getting FVA I will ask them if they could re-route the current phone line to that new location and I will deal with any extensions myself, that way its near power sockets, in the middle of the house(for Wi-Fi) and has an easy route to our lan.

So I am guessing that we are responsible for any phone line connected to the phone faceplate of the NTE5 Master Socket, or is that still BT's responsibility?

Paul

In reply to a post by PaulKirby:

So I am guessing that we are responsible for any phone line connected to the phone faceplate of the NTE5 Master Socket, or is that still BT's responsibility?

Paul

Correct.

In reply to a post by MHC:

In reply to a post by PaulKirby:

So I am guessing that we are responsible for any phone line connected to the phone faceplate of the NTE5 Master Socket, or is that still BT's responsibility?

Paul

Correct.

Ok, that makes perfect sense due to that doesn't need access to the actual cables upto the master socket, so that would allow for me to later on join our extensions to it in my free time, that's cool

That assuming they would move the line to that new boxes that I would of fitted before hand and just have them connect the A and B terminals on the BT80 to the phone line, leaving them to just test it, not that it would ever be used once over on the FVA for the phones.

But it would remove their iffy wires under our carpet LOL.

Paul