With pure 20/20 hindsight, it sounds like a lot of aggro could have been avoided if at the time the initial chambers were installed to serve copper to the construction caravan a proper underground connection should have been made all the way to the new dwelling. This may have also avoided the caravan being listed on the demand led FTTP proposal docs, rather than the permanent dwelling, which no doubt confused matters when it came time for the “real” FTTP connection to be ordered.

The last hurdles for incorrect circuit to PON allocation for the service and incorrect ISP logon cred’s were I suppose needless hassle, but they happen from time to time.

Oh well I guess you’re almost there now. Good luck for the next 24 hours!!

I always recommend to self builders that even if they have a caravan on site at the initial stage of development they refer to it with the same name that the new property will be called as this prevents the issues you have had.

Edited by deleted (Wed 20-Jul-22 22:27:16)

In reply to a post by dect:

I always recommend to self builders that even if they have a caravan on site at the initial stage of development they refer to it with the same name that the new property will be called as this prevents the issues you have had.

Naming a new build property is not a case of selecting something to your liking and starting to use it immediately. There are various registration processes to go through which can, and do, take an inordinate amount of time bearing in mind what you would like is often rejected by the local council. You then have to think of another name you would like to use and go through the loop again; and often it is not before the sixth suggestion put forward that it is accepted.;

Then getting even a temporarily line installed is a difficult enough process if the property, or whatever, is not listed in the PAF database. When you want to crack on with the build and have an old caravan converted into a site office to oversee matters, you can't afford to wait while due processes of the new name of the property goes through the system.

There were unusual circumstances for us as simultaneously the site/caravan was earmarked to have Ultra-Fast Broadband included in a scheme which opened up the can of worms that we experienced. Normally the new line gets shifted into the new build with no issues.

In reply to a post by trolleybus:

Naming a new build property is not a case of selecting something to your liking and starting to use it immediately. There are various registration processes to go through which can, and do, take an inordinate amount of time bearing in mind what you would like is often rejected by the local council. You then have to think of another name you would like to use and go through the loop again; and often it is not before the sixth suggestion put forward that it is accepted.

Fully aware of the process, personally I've never had the issue and I've done it several times now, maybe the difference between us is we prepare differently.